Mohammed Abdullah | Page 2

The dealer service professional welcomed me and took care of my car without delay. The waiting room is large and comfortable of my car without delay. The waiting room is large and comfortable More

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Lost my registration…. they took my registration and forgot to give it back to me. When I came back a few days later it was gone…one sales person said he probably threw it a they took my registration and forgot to give it back to me. When I came back a few days later it was gone…one sales person said he probably threw it away. They couldn’t be bothered to check the pay off of my car. They don’t actually care about customers. They’re too busy and will make money either way. Shame… More

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We recently purchased a vehicle from Mohammed Abdullah. Mr. Abdullah was professional, knowledgeable and personable. Not only does he know his business but was very helpful in getting the vehicle shipped t Mr. Abdullah was professional, knowledgeable and personable. Not only does he know his business but was very helpful in getting the vehicle shipped to our out-of-state location. Most importantly, he was quick to follow up with our questions and assist with some minor glitches in other departments (the title process and parts ordering). Mr. Abdullah has our admiration. He is certainly a credit to your organization. More

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HIGHLY recommend working with Mr. Mohammed Abdullah. He is friendly and kind. He helped me purchase a beautiful 2022 Tesla Model 3, loving the car. I told him I'll be back for future Mohammed Abdullah. He is friendly and kind. He helped me purchase a beautiful 2022 Tesla Model 3, loving the car. I told him I'll be back for future purchases! Leaving a 5 star for the best service! More

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They sold me a car with a major oil leak, The sales person Ali Muhommad claimed that it had just had a fresh oil change and that was why we were smelling oil. After getting the rotten tigres changed at person Ali Muhommad claimed that it had just had a fresh oil change and that was why we were smelling oil. After getting the rotten tigres changed at another repair shop, we were told about the oil leak. Of course they will not honor the repair and are backpedaling on the 30 day warranty saying that its not covered. More

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Incompetent, disorganized and dishonest. The latest in a series of screw-ups -- they charged me to register the vehicle they sold me in Vermont, where I live. Then they forgot to register it. That was two m series of screw-ups -- they charged me to register the vehicle they sold me in Vermont, where I live. Then they forgot to register it. That was two months ago. Now they tell me they won't refund the money paid, including sales taxes, unless I provide impossible to get documentation. When I bought the car, I offered full price. They then added $2400 in bogus fees. When I pointed out that that was dishonest and probably illegal, they reduce the fees to $900. Then they lost one of the two keys that came with the car. To get a replacement, they told me I had to drive 4 hours. I ended up making a deal with the dealer's locksmith to get two extra pairs and pay for one of them. Everything that should be simple is difficult. Nothing is what it seems to be with these people. More

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Way too many emails and no personal interaction with anyone. These people are money hungry and not interested in the customer’s happiness. anyone. These people are money hungry and not interested in the customer’s happiness. More

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I purchased a used 2018 Tahoe LS From Mohammad Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my Abdullah. He was great and answered all my questions quickly and effectively. He is in the process of resolving an issue that I have had with my SUV. Tysons Koons Toyota should be very proud to have him as a hard working & efficient member of their family. He is very easy to deal with. Thanx my Friend! Bob Malterre More

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The service is always top notch! My car is as perfect as the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! More

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Hidden fees. Recommend going to a no-haggle dealership. Car was poorly maintained at dealership and sold with faulty parts (costing me ~$200... so far). First time car buyer here. Terrible experience. T Car was poorly maintained at dealership and sold with faulty parts (costing me ~$200... so far). First time car buyer here. Terrible experience. Test drove and was ready to buy. Sales rep comes out with the price write up with an additional $875 dealer fees. Claims this covers inspection, emissions, carwash - a bunch of BS. We leave, angry to have driven far in traffic and had our time wasted. On the drive home, get a call offering the original sales price. I say I'm no longer interested because of the hidden fees. Few minutes later get a call offering $200 off original price. Take it but still feel ripped off and annoyed with the process and waste of my time. After purchasing, which was still a headache because the sales rep was not great at explaining things (though he was relatively friendly), the car was dropped off and the dealer requested that I drive him home. That seemed to defeat the purpose of him dropping it off and I said no, though I feel bad that he had to Uber home (why would Koons not provide him a ride?). Car runs into issues almost immediately. First, they overinflated the tires (66 PSI, max is 51, recommended is 33-35). Don't know why they would do this. Second, one of the tires has a leak. Maybe they overinflated so I wouldn't catch it at the dealership, not sure. So a tire will require patching ($30). Third, and worst of all, the car had a faulty inverter coolant water pump ($120 part + $26 coolant, this would be a lot more if I did not do the repair myself). I assume they cleared the codes to sell it, so the issue didn't pop up until I first drove the car for over an hour. Headache. The coolant was also super low. Insane that they wouldn't simply top off a fluid like that. Also, there was only one hubcap ($20 to get a new set lol). In summary, I think this is a predatory dealership that will create hidden fees and sell cars with known issues. I did mention these issues to my sales rep, hoping they would be willing to reimburse me for the water pump in an effort to remedy the situation before I wrote this review. No response. Terrible first experience. Recommend going elsewhere. Learned some hard lessons about what happens when you do not obsessively inspect a used car/trust the dealership. More

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