This gentleman and his employee, Mohammed Habibi made my
car-buying experience the worst I’ve ever had.
To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci
car-buying experience the worst I’ve ever had.
To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!!
Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed.
The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!!
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by markom89
Other Employees Tagged:
Rocco Cesario
, Mohammed Habibi and Rocco Cesario
May 06, 2025 -
Volkswagen of Downtown Chicago responded
Markom, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Please reach out to Michael Zafiriou or Jay Jaber at 312-628-4839.
The service here is amazing and made the process so easy,
Mohammed was very helpful!
Mohammed was very helpful!
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by ver.schoonover
Apr 28, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.
I had an amazing experience here last week with my
girlfriend. Mohammed was extremely helpful and took us seriously. The facility was clean and everyone was so friendly!
girlfriend. Mohammed was extremely helpful and took us seriously. The facility was clean and everyone was so friendly!
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by Marie
Apr 27, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mohammed was very helpful!
He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend!
He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend!
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by gina
Apr 26, 2025 -
Volkswagen of Downtown Chicago responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!
Had a great experience working with Mohammad to buy my
new car. Extremely professional and made the process very easy for my first time buying from a dealership. Great customer service always makes the di
new car. Extremely professional and made the process very easy for my first time buying from a dealership. Great customer service always makes the difference and Mohammad was fantastic.
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by Will R
Apr 25, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.
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by GJDIMITROV
Verified Customer
Verified Customer
Apr 25, 2025 -
Volkswagen of Downtown Chicago responded
Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Mohammed was very helpful and provided us with great
customer service! Will be recommend to my friends :)
customer service! Will be recommend to my friends :)
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by jor
Apr 25, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
I had a great experience with Mohammed, he helped me very
well in the process of getting my new car.
well in the process of getting my new car.
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by Pat Walsh
Apr 24, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
Mohammed is an asset for this dealership.
After all the struggles I’ve had with the older car model, he worked with GM to make it right for a right trade in value.
After all the struggles I’ve had with the older car model, he worked with GM to make it right for a right trade in value.
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by manan142
Apr 24, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Dealership is very pleasant.
Some car dealers have a high pressure sales approach Mohammed was knowledgeable, comforting , and has a great sense of humor. We enjoyed the experie
Some car dealers have a high pressure sales approach Mohammed was knowledgeable, comforting , and has a great sense of humor. We enjoyed the experience. Thank you
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by TTop
Apr 23, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!