Mohammed Sid'Ahmed | Page 103

Mo was great to work with! He was willing to go the extra mile to get me the car that I was looking for. I would recommend him to anyone. extra mile to get me the car that I was looking for. I would recommend him to anyone. More

Report | Print

Buying a Toyota from Sloane Toyota of Devon is a most enjoybale experience. The salesman and general manager are a pleasure to work with and are always available to discuss any questions or concerns I m enjoybale experience. The salesman and general manager are a pleasure to work with and are always available to discuss any questions or concerns I might have. More

Report | Print

I can honestly say it was the best experience I ever had buying a new car. Mohamed made my purchase easy with his friendly,informative way. I not only had great service and a great price, I feel now I have buying a new car. Mohamed made my purchase easy with his friendly,informative way. I not only had great service and a great price, I feel now I have a friend in the business that I can go back to and recommend other friends to. More

Report | Print

Mohamed Sid'Ahmed took exceptional care of us. He did a great job of explaining the features of the vehicle and worked with us to get the price we needed. did a great job of explaining the features of the vehicle and worked with us to get the price we needed. More

Report | Print

My wife and I worked with Slaone Toyota before when I purchased my Rav4. At that time we worked with Rick Dyer and had a fantastic experiance. When we stopped in on 9/4/2013, Rick had other customer a purchased my Rav4. At that time we worked with Rick Dyer and had a fantastic experiance. When we stopped in on 9/4/2013, Rick had other customer appointments to attend to so he recommended Mohammed. After our experiance last night, I would highly recommend either one. First off they are very up-front, willing to work with you, and try their best to get you the deal you are comfortable with. They are 100% about the customer experiance and as someone who worked in sales before I couldn't ask for anything more. When we are ready for our next car we will be back!!!! More

Report | Print

Mohamed was very customer focused and we got right down to business to close the deal. He was pleasant and met my requirements quickly and efficiently. to business to close the deal. He was pleasant and met my requirements quickly and efficiently. More

Report | Print

No high pressure to buy.eveyone friendly and helpful from salesperson to managers. This was our third purchase from this dealership. Will definitely return again. salesperson to managers. This was our third purchase from this dealership. Will definitely return again. More

Report | Print

All and all very good trip Sloane again shows the excellence in there customer service and answering all my question. Would definitely buy a truck there again. excellence in there customer service and answering all my question. Would definitely buy a truck there again. More

Report | Print

I'm not typically one for complaining, but I'm sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's follow-up survey and attempted to share my constructive feedback with Manager Tom Welsh, who claimed that my asking him for help was "like asking a Dell representative for help with an HP product." I'm not sure if this is because I worked with Sloane Devon and not Sloane Glenside, or if this is because I purchased a vehicle other than a Toyota or Scion, but in any case, the deal was made with Sloane Auto Group, and should be managed by Sloane Auto Group. To be fair, I'm starting with positive remarks: Sloane Toyota of Devon was very accommodating at the onset of my interactions. Wayne transported a vehicle from their Glenside location to the Devon store to make the commute from upstate New York a little shorter for me. The vehicle my wife and I were seeking was in very clean condition, and selling for a reasonable price (hence the 4.5-hour one-way drive)! Our salesman, Mohamed Sir Ahmed, is very down-to-earth, open to questions, and not-too-pushy. I also enjoyed working with Brenda, of the Glenside location, for willingly taking ownership and being a helpful point of contact for our deal after we drove off the lot. It was after we had completed the deal that miscommunication and disservice started to surface... Issue 1: As an out-of-state purchaser, Sloane gave me a 30-day temporary PA plate, instructed me to retain my NY plates from my previous vehicle, and said I would receive DMV transfer documentation within 3-4 weeks, and that I could then replace the in-transit plates with my existing plates. 36 days later, I received a package from Reg USA for an entirely new registration. So how did this impact me? I drove illegally for several days and had to pay $51 for 36 days of insurance on a registration that was not even on a vehicle, based on Sloane's poor instruction and service. Recommended solution: The NYSDMV and my insurance agent suggest that Sloane understand the service more thoroughly before offering it to customers. If any of you out-of-state residents solidify a deal with Sloane, surrender existing plates the first business day possible, cancel the insurance on those plates (but make sure you're covered with the temp), and then await arrival of new registration to be applied when received. Issue 2: When my wife and I purchased the vehicle, we were told the vehicle comes with two keys. At signing, I was provided with one key, and when my wife asked for the second, Wayne said he forgot it, and would overnight it within a few business days. When my wife called two weeks later to check in on the status, Wayne said he misplaced the key, but would locate it and send it out ASAP. Two weeks after that we called and left a message asking for a returned call. No call returned. A few days after, I called again but was told Wayne was busy and that he would return my call within the hour. Here we are, seven weeks later, and my wife and I have still not received the key or correspondence. It may sound like a minor detail, but it poses quite an inconvenience when we have to share one key. Recommended Solution: To make good on the promise, and if key #2 is indeed lost, Sloane should either expense the cost and purchase a new key, or reimburse the amount so that we can order it ourselves. In any case, a call back would be appreciated. I've removed the Sloane sticker and license plate frame from my vehicle as I do not wish to be a representative of the name to my region. I've also opted to not recommend this dealer online, though I am hopeful that those working with Sloane in the future receive better communication and service. If anyone (including Sloane) would like to contact me for further information, we welcome the inquiry! ***UPDATE 8/28: Within hours of posting this review, I received a call from Jack Ryan, Director of Sales Operations, who immediately apologized and sent funds for a) purchase of a 2nd key and b) gas needed for commute to the nearest dealership able to perform the programming service. Jack clearly understands the importance of providing quality service to customers and of building relationships and reputation. Other individuals within the organization can learn a lot from Mr. Ryan! More

Report | Print

We came to see Mohamed at Sloane for our 2nd (6th or 7th between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyo between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyone... family, friend, stranger... whoever. I know we received an honest, fair deal and everyone at the dealership we very knowledgeable, professional, accommodating and personable. As long as Mohamed is at Sloane, you can count on our loyalty. Thank you, again. More

Report | Print