Mohsin Kharam

At service center they helped a lot when I reached out to them. Work done was updated and tremendous them. Work done was updated and tremendous More

Report | Print

Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours. More

Report | Print

Perfect in every aspect, from the moment I walked in until the valet brought my car to depart. until the valet brought my car to depart. More

Report | Print

Very Excellent and thoughtful and professional and very polite in their dealings with the customer. polite in their dealings with the customer. More

Report | Print

The staff is friendly and the service is thorough and quick. It would be nice if they provided snacks in addition to free coffee in the waiting room. quick. It would be nice if they provided snacks in addition to free coffee in the waiting room. More

Report | Print

It was great. All my expectations are fixed. I recommend koons for people. Thank you. All my expectations are fixed. I recommend koons for people. Thank you. More

Report | Print

The sesvice department manager calmly explained some functions of the different switches and showed me the set-ups. functions of the different switches and showed me the set-ups. More

Report | Print

The staff is knowledgeable, professional, and genuinely committed to helping customers find the right vehicle for their needs. The showroom is well-organized and offers a wide range of Toyota models, makin committed to helping customers find the right vehicle for their needs. The showroom is well-organized and offers a wide range of Toyota models, making the entire experience smooth and enjoyable. A highly recommended destination for anyone looking for reliability and a hassle-free car-buying process. More

Report | Print

Mohsin is the best man, he help a lot. I like him in future for my car I like him in future for my car More

Report | Print

I'm so happy for this dealership This All members is so nice working For all people nice working For all people More

Report | Print