Close to home.
People are nice. Love the waiting area and the coffee, etc. bar.
People are nice. Love the waiting area and the coffee, etc. bar.
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by Debra Krueger
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2024 -
Seguin Chevrolet responded
Dear Debra Krueger,
Thank you for the wonderful review! We're delighted to hear that you enjoyed our convenient location, friendly staff, and comfortable waiting area. Your satisfaction is our priority, and we're glad to have met your expectations.
Sincerely,
Jeremy Sims, General Manager
Excellent service and the staff very friendly they change
the oil motor in short time
the oil motor in short time
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by LENO_Q
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2024 -
Seguin Chevrolet responded
Dear LENO_Q,
Thank you for the fantastic review! We're pleased to hear that you experienced excellent service and found our staff to be very friendly. We're glad we could get your oil change quickly.
Sincerely,
Jeremy Sims, General Manager
Michael handled my case and he did an excellent job
communicating what was wrong with my car and how long it would take to fix it. He was very polite and took the time to update me on where my car was
communicating what was wrong with my car and how long it would take to fix it. He was very polite and took the time to update me on where my car was in process of fixing it.
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by Rosie
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Littlefield
Aug 08, 2024 -
Seguin Chevrolet responded
Dear Rosie,
Thank you for your wonderful review! We're thrilled to hear that Michael provided excellent communication and updates regarding your car. Your kind words about his politeness and thoroughness mean a lot to us.
Sincerely,
Jeremy Sims, General Manager
I come all the way from San Antonio.
Just too much for the cost at this point
Just too much for the cost at this point
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by JR-TX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Aug 08, 2024 -
Seguin Chevrolet responded
Dear JR-TX,
We appreciate you making the drive from San Antonio to visit us. We're sorry to hear that the cost felt too high. We value your feedback and will use it to improve our services and pricing. If there's anything specific we can assist with, please let us know.
Sincerely,
Jeremy Sims, General Manager
Awesome place.
It is always a plus getting my oil changes here. Never a worry, you always in good hands here at SEGUIN CHEVROLET
It is always a plus getting my oil changes here. Never a worry, you always in good hands here at SEGUIN CHEVROLET
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by elsat661
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Aug 02, 2024 -
Seguin Chevrolet responded
Dear elsat661,
Thank you for your kind words! We're thrilled to hear that you always have a positive experience getting your oil changes at Seguin Chevrolet. It's our goal to ensure you're always in good hands.
Sincerely,
Gary Stehle, Service Director
When I arrived, I was asked if I was going to wait for my
vehicle and I said yes. Since 9am until close to 1pm, I waited, and then asked what the status was on my car. She informed me that the mechanic was
vehicle and I said yes. Since 9am until close to 1pm, I waited, and then asked what the status was on my car. She informed me that the mechanic was waiting to work it in and that it could be the end of the day. I said well why then was I asked to set an appointment, and why didn’t she inform me of this when I brought it in. She said well that’s why we ask you to drop it off. She never told me that! She actually said they’ll have to check to see if they have the part in stock but that was it. Again, if they knew I had an appointment, wouldn’t you make sure you had the part needed. Why give me an appointment, let me come in and wait, and then not even know if you had the part on stock. Thank goodness the part was available.
Despite this, we were still interested in another vehicle, and we even asked a sales rep for information on another Chevy Trax, he said he would look into it and get back to us. But he never did. We’ve bought 2 vehicles here but we will not be coming back anymore. Very poor service!
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by LCANTU16
Verified Customer
Verified Customer
Aug 01, 2024 -
Seguin Chevrolet responded
Dear LCANTU16,
Thank you for sharing your experience. I apologize for the inconvenience and miscommunication you encountered during your visit. We want to do everything we can to help and ensure you're properly taken care of. A representative will be reaching out to you soon to address your concerns. Please feel free to contact me directly at (830) 303-4381 so we can discuss how we can make things right.
Sincerely,
Jeremy Sims, General Manager
Service Dept was friendly and easy to schedule
appointment. Vehicle was returned in the promised time
appointment. Vehicle was returned in the promised time
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by MHC3.HOMES
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ivaris Perez, Beca Ramirez Godoy
Aug 01, 2024 -
Seguin Chevrolet responded
Dear MHC3.HOMES,
Thank you for your positive review! I'm pleased to hear that our Service Department was friendly and that your appointment was handled efficiently. If you have any more questions or need further assistance, feel free to reach out.
Sincerely,
Gary Stehle, Service Director
My car was serviced quickly but they left something
hanging in my car. And left a screw in my car.
hanging in my car. And left a screw in my car.
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by g.ceres830
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Aug 01, 2024 -
Seguin Chevrolet responded
Dear g.ceres830,
Thank you for your feedback. We’re glad to hear your car was serviced quickly, but I apologize for the oversight with the loose item and the screw left behind. We’ll address this with our team to ensure it doesn’t happen again. Please feel free to contact me directly at (830) 303-4381 ext. 2035 so we can resolve any remaining issues.
Sincerely,
Gary Stehle, Service Director
Wait time for a simple oil change over 2 hours.
And definitely customer service is poor. They seem mad all the time!!!
And definitely customer service is poor. They seem mad all the time!!!
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by N.GUTIERREZ2008
Verified Customer
Verified Customer
Other Employees Tagged:
Monica Moreno-Davila
Air filter compartment cover was just set in place left
without being secured. After checking the filter.
without being secured. After checking the filter.
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by lwade1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Jul 05, 2024 -
Seguin Chevrolet responded
Hi lwade1,
Your feedback helps us improve! Visit us again soon for more outstanding experiences.
Sincerely,
Jeremy Sims, General Manager
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5 yrs, 6 mos
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