Morgan Borrego | Page 3

Great experience, she explained and followed up on work being completed. All work was perfect. being completed. All work was perfect. More

by bowl37 Verified Customer Verified Customer

Report | Print

Morgan is always very helpful. I appreciation her communication to ensure all of my questions have been answered and resolved. I appreciation her communication to ensure all of my questions have been answered and resolved. More

by tiffinieirving Verified Customer Verified Customer

Report | Print

Very clean looking and very nice work on my car it was timely and very professional from start to finish . Happy holidays thanks again timely and very professional from start to finish . Happy holidays thanks again More

by boomer0446 Verified Customer Verified Customer

Report | Print

Bought a 2018 Q4, granted it had nearly 100k miles but within a week it was leaking oil. Took it in for service and after 2 days without a vehicle it was determined the upper timing cover was leaking at within a week it was leaking oil. Took it in for service and after 2 days without a vehicle it was determined the upper timing cover was leaking at the crank seal. The cost of the repair was assumed by the service dept as you would assume as a customer that just purchased a car that is inoperable. Was told the repair would take 2 to 3 business days. Never once heard from ALEC after many attempts to contact him. The service dept said that they would not be able to loan a vehicle due to them all being out on loan. Given the circumstance and the fact that Audi is assumed to be a high end dealer with high end service….no solution was even attempted. Two days pass….no communication until I reach out. Three days pass…no communication until I again reach out. On the 4th day…same deal. Excuse is that it’s just taking longer than expected. Continuously over promising and under delivering. On the 5th day with still no vehicle….service technician doesn’t show up to work. It’s only at this point that I was offered a loan vehicle. The vehicle repair is still not complete and we are 10 days out from the day I brought it in due to leaking oil. Very disappointed with the experience overall. Will not being doing business with Audi Wichita in the future. More

by bcbell25 Verified Customer Verified Customer

Report | Print

Morgan was very helpful in getting my keys reprogrammed. Fast service and communication skills on point. Fast service and communication skills on point. More

by Lcheng99 Verified Customer Verified Customer

Report | Print

This is the third Audi dealership I have had Audi’s serviced at and the accommodations and customer service at Wichita Audi outrank them all. serviced at and the accommodations and customer service at Wichita Audi outrank them all. More

by annalisa.hahn Verified Customer Verified Customer

Report | Print

Excellent service! A very inviting and kind staff. I got a new key programmed and couldn't be happier. A very inviting and kind staff. I got a new key programmed and couldn't be happier. More

by Thomas Verified Customer Verified Customer

Report | Print

We wouldn’t go anywhere else. Their service department is the finest group of personnel we have ever known. The salespeople always do their best to guide us through the process Their service department is the finest group of personnel we have ever known. The salespeople always do their best to guide us through the process. We have purchased three new Q5 Audi’s there over the past 10 years. More

by thomasemersonbunn Verified Customer Verified Customer

Report | Print

Audi and Audi Service handled the issue with my car better than expected. I had a problem that wasn’t noticed before the purchase, and was a safety issue. Audi took care of the problem at no charge ev better than expected. I had a problem that wasn’t noticed before the purchase, and was a safety issue. Audi took care of the problem at no charge even thought there was not a warranty on the car after the purchase. More

by Sstewart_81 Verified Customer Verified Customer

Report | Print

Amanda was amazing, very knowledgeable, organized, friendly and her customer service was top notch. I ordered my car and Amanda kept me in the loop through the process with regular updates. It was a friendly and her customer service was top notch. I ordered my car and Amanda kept me in the loop through the process with regular updates. It was a true pleasure working with her. More

Report | Print