"Don was so helpful, he made the process of buying a car..."
- Fernando Espin
Don was so helpful, he made the process of buying a car so easy for me and my partner, thank you so much Don i absolutely love my car 🚙
"Had a great experience. Alberto was fantastic and..."
Had a great experience. Alberto was fantastic and patiently went through all the features of the car with us. He is one of the main reasons we would recommend this dealerships over others in the state ( did not have the same experience with another dealership).
Mohammed and Peter were very helpful and took care of all our concerns and questions. The finance process was handled very smoothly by Tim.
We had a good experience.
"I am so grateful to Steve Curina and the administration..."
I am so grateful to Steve Curina and the administration at MB of North Haven. It turned out that my car that I purchased in August had an unplanned acceleration problem which caused me to be in two accidents. Mercedes Corporate was unable to find the cause of the problem. My car came out of the body shopTuesday afternoon. I explained to Steve that I felt unsafe in that car and we discussed my getting a different car. Steve was wonderful. He helped me replace the car with a newer model. I will be a loyal customer I had a newer car in 21 hours after my visit. Thank you!!!!
"Excellent customer service from the salesman to the..."
Excellent customer service from the salesman to the detailing department to the financial department all were so knowledgeable and pleasant to deal with. Very impressed!
"Nice people. Good service. Willing to go the extra mile...."
Nice people. Good service. Willing to go the extra mile. Great sales folks as well. We bought our third car there last summer. Will return for future purchases.
"Levius was amazing! He was kind, knowledgeable and fun -..."
- Mari Carrion
Levius was amazing! He was kind, knowledgeable and fun - making the car leasing experience that much better! He was efficient and met every need I had. I look forward to doing more business with him in years to come when I come back for a new lease!
"I have so many positive words to say when it comes to..."
I have so many positive words to say when it comes to Michael and my experience at Mercedes Benz in North Haven. I was very hesitant about jumping back into the car search after my horrific experience at Nissan. That situation left me so stressed 4 years ago that I was scarred. I ended up randomly walking into Mercedes and Mike was at the desk and so it begun. His approach was very calm and he just asked me questions but wasn’t overwhelming in the least bit. He provided me with just the right amount of information and told me to take my time and come back and see him. I went home and did an immense amount of research. I was so terrified to end up in the same situation that I did before with my Nissan so I combed through every detail he shared with me. I came back a few days later and we sat down and had a very long conversation about everything. Throughout the process, he was extremely patient and I had a litany of questions. He never once made me feel as though I was wasting his time nor did I feel like I had to buy the car. We went through every feasible option, every scenario and I don’t think there was a question I didn’t ask. If he didn’t have the answer, he had Muhammad provide it to me. I came back a third time, left my deposit and we talked some more. Even after that, I still didn’t feel like I was being pressured. I followed up with a few more questions via email which were answered right away.
I came back a fourth time, we signed all the necessary documents and I was told my car would be ready in two days. On the day I came to pick it up, the process was seamless. I got a very good walk through of the car from Alberto who was very knowledgeable and also funny. The energy of the staff made me feel like I was making the right decision and I didn’t have to be so worried.
I drove off the lot with a smile and I’m still smiling. My experience was so good that I came back the next two days (I was with a friend across the street at BMW) to say hi to Mike. I do not take for granted the impact great customer service can have on someone and Michael and the staff’s energy really resonated well with me. His level of patience with me is one for the books because I asked him so many questions to the point where I feel I can work for Mercedes since I’m so knowledgeable now. He even helped my friend out with some questions she had which was very kind of him because he certainly didn’t have to.
Overall, I’m very happy with my purchase and my experience. I’m certain I’ll be back in 2.5 years to see what’s new in the lot :)
"Don Shepard was great!!It is because of Don that return..."
Don Shepard was great!!
It is because of Don that return to lease each time I am a happy customer and Alberto was great too
"Michael Povere was our sales representative and I could..."
Michael Povere was our sales representative and I could not say enough about him.
He was extremely professional and knowledgeable. He went above and beyond to make sure I was happy with my choice. I was using weekends to look at cars to help get through the pandemic. I am very happy with my lexus but do not like the current look. I was in no hurry to purchase a car, however once I met Michael, I knew he was the one I wanted to purchase a car from. I stopped last week to review the operation and I also met with Alberto. Michael also wanted to stay with me to assure I was comfortable with the car. After I told them both I was good, Michael would not leave until he knew I was ok. He must of spent another 30 minutes with me. I normally don't give reviews, but I couldn't wait to give an outstanding review, which he so deserves. I met many sales representative over the weekend, and they couldn't come close to him.
"Very helpful, bilingual and professional salesman that..."
Very helpful, bilingual and professional salesman that went above and beyond to make our sales experience one of the best we’ve ever had in the decades of automotive purchasing.