Myles N

Buyer Beware: Ziegler Hyundai Racine I had a great first experience with Ziegler Hyundai, which led me to trust them again—unfortunately, that trust was misplaced. I went in after receiving a letter o first experience with Ziegler Hyundai, which led me to trust them again—unfortunately, that trust was misplaced. I went in after receiving a letter offering to pay off my current Palisade if I traded it in. I wasn’t planning to trade, but the offer seemed fair. Instead, I was misled and overcharged. I was pushed toward a 2025 Palisade with 6,500 miles (driven by an employee), presented as a “great deal.” I was shown a discounted price of $51k (brand new was $56k), but it deceptively included standard rebates that weren’t factored into the new vehicle price in their comparison. I was presented with a table showing prospective payments for each vehicle at different loan terms & interest rates, the salesman HAD ME INITIAL by which vehicle, payment, loan term & interest rate I wanted. I was also told “Z Guard” and “LoJack” protections were included—none of which turned out to be true. The finance rep, Tim, rushed me through paperwork without explanation. I didn’t think much of this because I had already discussed AND INITIALED all of the details with the salesman. I naively assumed this was all in the final paperwork. After reviewing my documents at home, I realized I was charged $55k for a used vehicle (only $1k less than a brand-new one), $3k for my trade (which was supposed to be even), got a higher interest rate than promised, longer loan term, and was billed $3,500 for the z guard & lojack extras that I was told were included. I contacted the salesman just hours after the transaction and said if this can’t be fixed, I want to return the vehicle. When I returned to address it, the sales manager, Scott Waller, couldn’t explain the charges and was defensive and dismissive. He told me they can not take the vehicle back, they have no return policy. He literally told me multiple times that he doesn’t understand the paperwork because he doesn’t work in finance and “nobody understands this Wisconsin paperwork.” After much arguing, frustration and tears, he agreed to cut a $3,500 check (less than half of the >10k I was deceptively charged) —which was promised to be hand delivered in 3-4 weeks. I received it by mail 5 weeks later. Scott admitted he adds Z Guard and LoJack to “all of my vehicles on the lot” and that he just simply “eats the cost” if you decline it. However, you’re not told you’re being charged for it and it’s already (supposedly) been applied. So beware: you are being charged - $3500 - unless you explicitly refuse these protections that you’re told are “included.” Bottom line: Read everything. Don’t trust verbal promises. Ask for full breakdowns. And definitely don’t let your female loved ones go to Ziegler Hyundai of Racine alone. I was so proud of myself for doing this by myself and getting a “good deal” only to go home and feel ashamed & disgusted as I realized how badly I was completely taken advantage of and lied to. More

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Service dept is great. They need to work on their databases and administrative stuff. Not my car, my husband’s, but they have my email, my phone number and an old land li They need to work on their databases and administrative stuff. Not my car, my husband’s, but they have my email, my phone number and an old land line that we have repeatedly asked to have removed in the past 6 years. So instead of contacting him they kept calling/texting me. Also would not recommend their financial area More

by Renee55 Verified Customer Verified Customer

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My experience was. much better than I was expecting. The sales agent was professional and was able to answer all my questions. I purchased the vehicle and later found a much better than I was expecting. The sales agent was professional and was able to answer all my questions. I purchased the vehicle and later found a problem with the windshield they replaced it after I had purchased it. Great service More

by jerry.jamieson630 Verified Customer Verified Customer

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Clean space comfortable setting friendly people and easy access to the highway loaners available but quick to offer them access to the highway loaners available but quick to offer them More

by WDF Verified Customer Verified Customer

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Great service once again with repeat vehicle purchase. Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully ta Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully taken care of. Repeat customer and very pleased with our experience with Zeigler. We will definitely be back for more of our automotive service needs in the future More

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Everyone was kind and courteous up to the point where we got to the finance step. The salesman (typically) tried to give us a higher APR than what I knew the market would offer. I politely declined and low got to the finance step. The salesman (typically) tried to give us a higher APR than what I knew the market would offer. I politely declined and low and behold a better rate was offered almost immediately! The next step I politely declined the additional warranty. He persisted as did I with my "no" answer. That's when the craziness started. We had to sign a form stating that we turned down the extra warranty, at that time he actually stated "sign this so that you understand by turning this down we are not responsible when the car blows up!" My wife was shocked as was I, we nearly walked out. Luckily the Manager took over and completed the paperwork. This is why my rating is much lower than what it should be. More

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Myles is amazing. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. They were able to get me the specific color and trim that I wanted very quickly. Couldn’t recommend them more. Thank you Myles More

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Myles was more than amazing to work with. He did not pressure me and spent a ton of time looking for exactly what I wanted in my budget. Adrian, the manager was hands on and a pleasure to wor He did not pressure me and spent a ton of time looking for exactly what I wanted in my budget. Adrian, the manager was hands on and a pleasure to work with also. I highly recommend this dealership if you are looking for professional, helpful, no pressure salesmen. It was a perfect experience. More

by Sarah S. Verified Customer Verified Customer

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I had a fantastic experience working with the folks at Zeigler Hyundai of Racine. Everyone was extremely helpful and friendly. Probably the best experience I have had at a dealer in a long time. Zeigler Hyundai of Racine. Everyone was extremely helpful and friendly. Probably the best experience I have had at a dealer in a long time. More

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Everyone has been courteous. They are responsive to your needs. Any issues you may have with your vehicle they simply want to resolve quickly in a timely manner. Everyone I've wo They are responsive to your needs. Any issues you may have with your vehicle they simply want to resolve quickly in a timely manner. Everyone I've worked with so far have been pleasant and helpful to me. More

by khensel58 Verified Customer Verified Customer

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