NELSON MERCED

Dirty vehicle upon pick up, sales person hid during pick up, dealership tried to cover up smoke smell with sticky air fresheners, bad ball joints on truck that supposedly passed dealership inspection that c up, dealership tried to cover up smoke smell with sticky air fresheners, bad ball joints on truck that supposedly passed dealership inspection that caused $1k in repairs. Would not recommend dealership at all!! More

by MIKE.TRAXLER Verified Customer Verified Customer

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I am not going to say anything negative about the staff. As the issues I had weren’t with them. The issues I had were with the AI system you utilize. The agent I was working with had a personal issue. T As the issues I had weren’t with them. The issues I had were with the AI system you utilize. The agent I was working with had a personal issue. This happens but due to this no one was monitoring my car. It took days sometimes to get. A response. This is an issue that needs to be addressed. Where a process needs to be created for a backup and secondary. More

by christopher.s.stroud Verified Customer Verified Customer

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Ventura and Kristine were great with keeping me updated while my truck was in the shop. Not until after did I realize how much work they had done behind the scenes to get my truck back to me. I appreciate while my truck was in the shop. Not until after did I realize how much work they had done behind the scenes to get my truck back to me. I appreciate them doing things the right way to make sure my issue was resolved. They were kind and informative. Thanks again! More

by GINTHER300 Verified Customer Verified Customer

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Very helpful thorough and efficient, would recommend there service department for both business and personal needs. there service department for both business and personal needs. More

by ntorres9 Verified Customer Verified Customer

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Work was completed, but the service felt deliberately misleading, opportunistic, overpriced, and ultimately dishonest throughout. misleading, opportunistic, overpriced, and ultimately dishonest throughout. More

by TIg Verified Customer Verified Customer

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Great services in and out in a timely manner. I will be getting all my cars done there. I will be getting all my cars done there. More

by BILLFISHEL3 Verified Customer Verified Customer

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I typically deal with fleet service shop. No matter what truck they service , I never have an issue with something in their control. The team will go above and beyond for you , haven’t had a No matter what truck they service , I never have an issue with something in their control. The team will go above and beyond for you , haven’t had a reason to warranty anything so can’t speak on that. But that means their repairs have always worked More

by Johnweber131 Verified Customer Verified Customer

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Excellent service, nice to see such a quick turnaround. Last minute booking. Oil change and wheel rotation. Less than an hour!! 5* Last minute booking. Oil change and wheel rotation. Less than an hour!! 5* More

by k_buzzell2000 Verified Customer Verified Customer

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The experience, itself, was a little stressful as there were un-identified mechanical issues with the vehicle that we selected. This dampened the initial experience and caused a week's delay until we were were un-identified mechanical issues with the vehicle that we selected. This dampened the initial experience and caused a week's delay until we were able to work on another car. I want to say that the situation was one that I would not like to go through again as the primary goal was that we buy another car as the only solution.............my trade in had already been sent to auction.......happy to discuss if needed More

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A SALES REP FROM CLERMONT FORD TOLD ME THE WINDSHIELD IN MY 2021 EXPLORER NEEDED TO BE REPLACED AND THEY WOULD REPLACE IT WITH THE EXACT SAME GLASS. THEY DIDN;T AND WHEN I CALLED ABOUT IT THEY TRIED TO TEL MY 2021 EXPLORER NEEDED TO BE REPLACED AND THEY WOULD REPLACE IT WITH THE EXACT SAME GLASS. THEY DIDN;T AND WHEN I CALLED ABOUT IT THEY TRIED TO TELL THE SHADDED WINDSHIELD WAS NOT AVAILABLE. I BOUGHT THE CAR NEW AND HAD THE WINDSHIELD REPLACE ONCE BEFORE WITH A SHADED GLASS AND NOW A SHORT TIME LATER IT'S NO LONGER AVAILBE FOR A 5 YEAR OLD CAR....... I WILL NOT DO BUSINESS AS THIS IS NOT THE FIRST TIME THEY HAVE LIED TO ME. More

by jimkennedy372 Verified Customer Verified Customer

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