NELSON MERCED | Page 4

Excellent service from start to finish! The staff was friendly, professional, and kept me updated throughout the entire process. The staff was friendly, professional, and kept me updated throughout the entire process. More

by kimberlykintz8 Verified Customer Verified Customer

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From entering the location and going through all the details and finishing the paperwork it was a great experience details and finishing the paperwork it was a great experience More

by jkycyku Verified Customer Verified Customer

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Has a retired executive of the Walt Disney Company I believe that I understand guest/ customer relations. My recent harsh review was due to my frustrated customer experience. As a life long Ford custome believe that I understand guest/ customer relations. My recent harsh review was due to my frustrated customer experience. As a life long Ford customer my response was to harsh and will not stop me from being a Ford customer and will continue to have my Fords services done by the Ford dealer. You have not lost a customer. More

by Ernie Verified Customer Verified Customer

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They identified that the battery they replaced last year had failed their testing. The battery was still under warranty and was replaced at no cost. had failed their testing. The battery was still under warranty and was replaced at no cost. More

by dunlopr9951 Verified Customer Verified Customer

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Ford of Clermont was quick and efficient with their service. Communicated well and ensured my vehicle and I were taken care of. Highly recommended Alex Rivera as your go to service advisor! service. Communicated well and ensured my vehicle and I were taken care of. Highly recommended Alex Rivera as your go to service advisor! More

by KAITLYNPEREZ Verified Customer Verified Customer

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Ease of working with the staff. Great communication through the work being completed. Truck was completed as promised. Great communication through the work being completed. Truck was completed as promised. More

by youngmike111 Verified Customer Verified Customer

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Nelson was a great help in getting us options on vehicles and being patient with us while we chose. The closing went smoothly. and being patient with us while we chose. The closing went smoothly. More

by bob@actiongraphicsinc.com Verified Customer Verified Customer

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Jacob McKey did a great job of getting a number of work request (Recalls) and service bulletins completed. It took 4 days but this was reasonable for what was needed. Jacob kept us informed and was great request (Recalls) and service bulletins completed. It took 4 days but this was reasonable for what was needed. Jacob kept us informed and was great in forecasting the time estimated to do all that was required. More

by pwhampton1 Verified Customer Verified Customer

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Brought my truck in to have it looked at. The next day I got swapped to another consultant. I kept texting asking for status because I had made it clear that I needed the truck the next wee The next day I got swapped to another consultant. I kept texting asking for status because I had made it clear that I needed the truck the next week for my daughter’s wedding. No response. Late the second night I got a text I was on the 3rd consultant. No answer to my questions. We went the next day to pick it up because of the wedding. A FULL WEEK after I had dropped it off I received an estimate that was quite ridiculous. More

by KCONNELL1 Verified Customer Verified Customer

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This dealership is full of lies! ! Fraudulent advertising and I have proof of it. Listing vehicles as one owner when I was the second..also not disclosing incorrect odometer or speedo ! Fraudulent advertising and I have proof of it. Listing vehicles as one owner when I was the second..also not disclosing incorrect odometer or speedometer reading! Also have proof of that! More

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