NICK WADE | Page 11

Outstanding service Great experience throughout our process. No pressure from the sales team and plenty of knowledge on all that Subaru has to offer. Definitely recommen Great experience throughout our process. No pressure from the sales team and plenty of knowledge on all that Subaru has to offer. Definitely recommend Nick Wade and his team! More

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Great experience and easy to work with! Nick was wonderful and didn’t make us feel pressured to buy. The overall process was laid back and everyone was kind, helpful and honest. Nick was wonderful and didn’t make us feel pressured to buy. The overall process was laid back and everyone was kind, helpful and honest. More

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Making it happen I came to Subaru for a reliable vehicle at an affordable price. Which is exactly what I got and much more. After having the vehicles I was looking at I came to Subaru for a reliable vehicle at an affordable price. Which is exactly what I got and much more. After having the vehicles I was looking at get sniped my sales rep. Nick helped me find an equivalent vehicle that I would equally enjoy. He was willing to stay late and make sure we could hash out a deal. As well as answer any questions I had, and was prompt to inform me if any issues that arose during our transaction. He was willing to put in the work needed to make sure I left the dealership in a car that I would and do enjoy. I would highly recommend Tom Wood Subaru and I plan on making any future car purchases there. More

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Excellent Experience Wanted to lease a new legacy and heard great things about Tom Wood and Nick in particular and I can say it was all true. Great people and clean place, Wanted to lease a new legacy and heard great things about Tom Wood and Nick in particular and I can say it was all true. Great people and clean place, was out of there quickly and felt great about my purchase. I would highly recommend going here More

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A Great Experience This was about as pleasant and easy a process as buying a new car can be. Our salesperson (Nick) and the entire staff went out of their way to make us This was about as pleasant and easy a process as buying a new car can be. Our salesperson (Nick) and the entire staff went out of their way to make us feel comfortable and that our time was valued. It’s easy to make a very high recommendation. More

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Great sales team! Just to say am greatful to everyone in the sales team especially Nick thank you and I hope to do more business with you. Thank you! For great job. Just to say am greatful to everyone in the sales team especially Nick thank you and I hope to do more business with you. Thank you! For great job. More

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Great Experience at Tom woods From the moment I walked in, the staff at Tom Woods were extremely helpful and accommodating in finding a car that I wanted. I never felt coerced or p From the moment I walked in, the staff at Tom Woods were extremely helpful and accommodating in finding a car that I wanted. I never felt coerced or pressured to make a decision. Nick was knowledgeable and straightforward—which was refreshing—and listened well to what I was saying! All in all, the buying experience was pretty painless. Everything went quickly and smoothly, and I would definitely recommend Tom Woods to someone else! More

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Subaru! I walked in knowing what I wanted and Nick helped me to find the vehicle that I was looking for! He helped me to get the Subaru I wanted. I walked in knowing what I wanted and Nick helped me to find the vehicle that I was looking for! He helped me to get the Subaru I wanted. More

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Great customer service Nick Wade was very helpful and supportive as we bought our next used family car. He answered all of our questions and made the process super simple an Nick Wade was very helpful and supportive as we bought our next used family car. He answered all of our questions and made the process super simple and easy. Thank you for the great customer service. More

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Excruciatingly dishonesty in Tom Wood protection plans. Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has hap Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has happened to Tom Wood agency practices in recent years. They revolve around continuing dishonesty in the quite expensive protection plans they sell and quite poorly abide by, something I've experienced at their Subaru and Lexus dealerships. I'll put aside what seems like massively overhyped selling of these plans for protection that won't help the customer but make quite a profit for the agencies willing to push them. I do so to comment on the what happens afterward: (1) the failure to fix problems and (2) the failure to follow through on their 4--YES, 4--promises that they indeed owed (and would be sending) a refund of our protection plan fee when we traded in car that didn't fit our needs. As to (1), it's pretty simple. We bought a "certified" Lexus (which they explained meant everything would. work or they'd fix it). From the beginning, the navigation system has had a basic issue showing correct travel times, and they simply refuse to make the repair. As to (2), when a Tom Wood Subaru we had no longer fit our needs, we shopped for a used vehicle from Tom Wood Lexus. We were told that because the Subaru was so new and had such low miles (within the basic coverage coming with all new cars), we'd get back the money for its protection plan if we bought a replacement car. Done. And fine, except that two years later we've been danced around FOUR TIMES to submit and resubmit the same already-submitted details (details, BTW, that both Tom Wood agencies had, like dates of purchase, and mileage on the trade-in). Each time we're told the information is complete and the refund would be on its way. And FOUR TIMES and TWO YEARS LATER, nothing. They win. We give up. Our time and peace of mind aren't entirely worthless. All their energy seems committed to selling these highly questionable plans and then wearing out the customer. I can't recommend strongly enough that you stay away. Would never buy from a Tom Wood agency again. More

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