NICK WADE | Page 11

Great customer service Nick Wade was very helpful and supportive as we bought our next used family car. He answered all of our questions and made the process super simple an Nick Wade was very helpful and supportive as we bought our next used family car. He answered all of our questions and made the process super simple and easy. Thank you for the great customer service. More

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Excruciatingly dishonesty in Tom Wood protection plans. Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has hap Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has happened to Tom Wood agency practices in recent years. They revolve around continuing dishonesty in the quite expensive protection plans they sell and quite poorly abide by, something I've experienced at their Subaru and Lexus dealerships. I'll put aside what seems like massively overhyped selling of these plans for protection that won't help the customer but make quite a profit for the agencies willing to push them. I do so to comment on the what happens afterward: (1) the failure to fix problems and (2) the failure to follow through on their 4--YES, 4--promises that they indeed owed (and would be sending) a refund of our protection plan fee when we traded in car that didn't fit our needs. As to (1), it's pretty simple. We bought a "certified" Lexus (which they explained meant everything would. work or they'd fix it). From the beginning, the navigation system has had a basic issue showing correct travel times, and they simply refuse to make the repair. As to (2), when a Tom Wood Subaru we had no longer fit our needs, we shopped for a used vehicle from Tom Wood Lexus. We were told that because the Subaru was so new and had such low miles (within the basic coverage coming with all new cars), we'd get back the money for its protection plan if we bought a replacement car. Done. And fine, except that two years later we've been danced around FOUR TIMES to submit and resubmit the same already-submitted details (details, BTW, that both Tom Wood agencies had, like dates of purchase, and mileage on the trade-in). Each time we're told the information is complete and the refund would be on its way. And FOUR TIMES and TWO YEARS LATER, nothing. They win. We give up. Our time and peace of mind aren't entirely worthless. All their energy seems committed to selling these highly questionable plans and then wearing out the customer. I can't recommend strongly enough that you stay away. Would never buy from a Tom Wood agency again. More

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Quick and Easy Very convenient. I was able to find the car I wanted on their website and right away I was talking with a sales rep and was able to schedule a test dr Very convenient. I was able to find the car I wanted on their website and right away I was talking with a sales rep and was able to schedule a test drive. The staff was very accommodating, didn't pressure me to buy something I didn't need and walked me through the process very easily. I was pleasantly surprised by the whole process. I would definitely recommend. More

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They do what it takes. We showed up late, and the salesman still helped us out with numerous test drives and got our paper work underway before the holiday weekend. He got u We showed up late, and the salesman still helped us out with numerous test drives and got our paper work underway before the holiday weekend. He got us exactly what we needed with no fuss. More

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Great Service Nick Wade provided our family with excellent and thorough support as we investigated our Subaru purchase. He was knowledgeable, customer led, thoroug Nick Wade provided our family with excellent and thorough support as we investigated our Subaru purchase. He was knowledgeable, customer led, thorough, and efficient. We look forward to many years with our Forester. More

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Used 2017 Outback I had a positive experience with Service in the past. I was very impressed three years ago when shopping for a used car. Did not purchase at that time I had a positive experience with Service in the past. I was very impressed three years ago when shopping for a used car. Did not purchase at that time. Saw an online add for an Outback model on a Saturday morning. Stopped in at 11am and met Nick Wade. He had me in the car and out the door buy around 2:30pm. No high pressure. Explained the protection as a Certified Used Subaru. Also, purchased one of the extended warranty plans. More

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Such a great experience! This place was wonderful. Nick was so helpful and knowledgeable, I left feeling like I really knew a lot about my new car. He took the time to make su This place was wonderful. Nick was so helpful and knowledgeable, I left feeling like I really knew a lot about my new car. He took the time to make sure our questions were answered and I knew how everything worked. Everybody there was very personable and kind, we felt very comfortable here. And I absolutely love my new Subaru!!!! Thanks Nick! More

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Quick and Easy Vehicle Purchase I was looking to buy a Forester for a company vehicle quickly. I went on-line Monday to look at your options and did a live chat to give my info. Da I was looking to buy a Forester for a company vehicle quickly. I went on-line Monday to look at your options and did a live chat to give my info. Danny called me that same day, got my requirements and had emailed me a couple options to review by the end of the day. On Tuesday, I asked him for his best out-the-door price for one of the options for a cash purchase. He got me a quote quickly and deal was made by the end of the day. I went in on Wednesday to pick up the vehicle and met with Nick (it was Danny's day off) who quickly got the necessary docs from me and reviewed the vehicle delivery checklist with me (it went fast since I personally own 2 Legacys!). Then the business manager Max quickly had me review and sign all the necessary docs for purchase and the Forester was waiting for me to drive away - all done in less than an hour! That is exactly how I wanted the purchase to go - thanks to the whole team at Tom Wood Subaru! More

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This was the best car buying exprience that I have ever had. I started my car buying process, by a phone call. The first, and only person I spoke with was Nick Wade. I had a lot of questions. He answered my q I started my car buying process, by a phone call. The first, and only person I spoke with was Nick Wade. I had a lot of questions. He answered my question, looked at a couple of cars, that I had see on the internet. I called about 4 times. Each time he took the time and didn't hurry me. We made the appointment to come up and look at the cars. I purchased the first car that he showed me. He was so nice and completely professional. I will keep my Subaru forever. I have already recommended Tom Wood to everyone I have spoken to. Now, if the service department is as good. You have a customer for life. Thank you Jean and Bob Farthing More

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Great used car buying experience We needed an inexpensive and reliable car for our son. We found one, online at Tom Wood Subaru. Upon arriving at the dealership, we were greeted by Ni We needed an inexpensive and reliable car for our son. We found one, online at Tom Wood Subaru. Upon arriving at the dealership, we were greeted by Nick Wade who knew exactly what car we were interested in. He did not pressure us in any way and made for a great buying experience. It was probably the easiest and smoothest car purchase we ever made. More

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