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Nacho Mora
Nacho Mora at J Star Chrysler Dodge Jeep Ram of Anaheim Hills
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Nacho Mora | Page 3

Service Advisor

J Star Chrysler Dodge Jeep Ram of Anaheim Hills

8200 E Crystal Dr
Anaheim, CA 92807

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4.8
152 Reviews
4.8

152 Reviews

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152 Reviews of Nacho Mora

April 07, 2023

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Employee Rating

The BEST CAR DEALERSHIP IN CALIFORNIA! ! 🙌🏾, THEY WERE EXTREMELY PLEASANT & GOT THE JOB DONE , DELIVERED MY CAR DIRECTLY TO ME!!!! I HAVE NO COMPLAINTS..THANK YOU J-STAR!!! More

by S.Mitchell
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Douglas, Kelson Hutchinson, Jared Merrell, Dawn Kinney, Abraham Gama, Kelvin Perez , Ali Khan

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Apr 18, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Thank you for reviewing us! We are thrilled to hear that the J Star Chrysler Dodge Jeep Ram of Anaheim Hills team delivered such a seamless purchase experience. Enjoy your new vehicle, and we hope to see you again down the road!

April 04, 2023

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The worst at communicating, car was in shop for 5 weeks and still not to satisfaction. No Rental nor do they pick up or drop off only 8 mile radius More

by WhatWasTheReason
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 05, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

I sincerely apologize our team didn't provide more communicative, timely service during your experience. This certainly isn't the assistance we strive to provide our customers, and I apologize for missing the mark. If you're interested in continuing this conversation, please consider contacting me directly when you have a moment. Thank you, Abraham Gama - Service and Parts Director - 714-685-7827

April 02, 2023

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Great customer service, very easy to work with, communication was excellent, would recommend dealership to family and friends More

by EricMTS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Gama

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Apr 03, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Thank you for reviewing J Star Chrysler Dodge Jeep Ram of Anaheim Hills! We truly appreciate your business!

March 30, 2023

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I would give 5 star but my oil change was completely forgot to be done in my initial appointment. As I was driving to work my Jeep alerted me I was at 0%. I texted Nacho a photo of the alert & we sche More

by jennamatcham
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Service Time
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Recommend Dealer
Yes
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Mar 31, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

While we're glad we could welcome you with friendliness, it's disappointing to see we fell short of delivering a seamless experience. We strive to provide thorough service and I am so sorry for any oversight in completing your oil change. We appreciate you sharing this feedback, and if there's anything else we can do for you, please let me know. Drive safe and take care! Abraham Gama - Service and Parts Director - 714-685-7827

March 27, 2023

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You guys do a very good job I will all way bring car to J star More

by E.LAMP
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Gama

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Mar 28, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Thank you for the review! We appreciate your business and hope to see you back again at J Star Chrysler Dodge Jeep Ram of Anaheim Hills!

March 26, 2023

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The only problem I have with this dealership, is they keep your car way too long. No service is same day !!! Every service is a week or longer! They actually had my Jeep for 9 months no joke! I got it b More

by Charcookie
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 27, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

While we are happy to hear how great the overall service is, I apologize that it has not been as quick as you would have hoped for. We always aim to accommodate the needs of our valued guests through effective and efficient work, and I am sorry that this has not been the case for you. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Abraham Gama - Service and Parts Director - 714-685-7827

March 20, 2023

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Good service, just waiting on parts to do a recall. For some reason Ram does not have the parts out to the service centers. More

by Doug’s Ram 2500
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Gama

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Mar 21, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the J Star Chrysler Dodge Jeep Ram of Anaheim Hills team. If there is anything more we can do to assist you, please feel free to reach out!

March 19, 2023

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It took 7 months to repair my car I’m not coming back there even for parts More

by Autostore
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abraham Gama , Ali Khan

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Mar 20, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

It is concerning to see that our service fell short of our standards of timeliness. I would appreciate the opportunity to learn what transpired so as to improve going forward. Please give me a call at any time. The team would appreciate the opportunity to make things right. Abraham Gama - Service and Parts Director - 714-685-7827

March 18, 2023

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JSTAR service was amazing im bringing all my cars here for service in the future. More

by jonathankyle
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kelson Hutchinson, Jared Merrell, Abraham Gama

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Mar 20, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the J Star Chrysler Dodge Jeep Ram of Anaheim Hills team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

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Great and fast service on my oil change and check up! Thank you jstar for the help!! More

by jjligorria
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Gama

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Mar 20, 2023

J Star Chrysler Dodge Jeep Ram of Anaheim Hills responded

Our team is always happy to help you out! Thank you so much for choosing J Star Chrysler Dodge Jeep Ram of Anaheim Hills and please let us know if you need anything at all!

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