Nadia Al-thonayan | Page 6

Excellent customer service. Allison was really patient with me because I was indecisive and then when working with Nadia for the final part of the sale she really did everything possible to work with me. with me because I was indecisive and then when working with Nadia for the final part of the sale she really did everything possible to work with me. Everyone made this such a smooth and easy process. More

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Found the truck I wanted online, called twice and verified it was on the lot, drove almost two hours to Alpine dealership in Colorado Springs to find out the truck I wanted to look at was not there b verified it was on the lot, drove almost two hours to Alpine dealership in Colorado Springs to find out the truck I wanted to look at was not there but instead they had only one which was a much much more expensive upgraded model. Salesman never texted me back with that info even though I had texted him. Wow, talk about bait and switch! Save your time & go to another dealership. More

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Called on Thursday am on truck they had used,said it was available sent me sales contracts on Saturday, signed and Monday they said they sold it. available sent me sales contracts on Saturday, signed and Monday they said they sold it. More

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EXCELLENT EXPERIENCE Folks were extremely helpful very straight forward. No pressure and no hassles. Had everything ready to make sale happen in a timely manner. Great Folks were extremely helpful very straight forward. No pressure and no hassles. Had everything ready to make sale happen in a timely manner. Great group of sales and finance folks! More

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2019 Yukon XL Denali Purchase I was living out of state but moving to Colorado Springs and wanted a 4x4 Yukon XL for the Colorado winters. I phoned them as I saw the Yukon XL Denal I was living out of state but moving to Colorado Springs and wanted a 4x4 Yukon XL for the Colorado winters. I phoned them as I saw the Yukon XL Denali that met my needs and I was connected to Nadia in sales. She was very responsive and made the process very easy as we were doing the transaction over the phone and emails. We were able to make the deal in less than a day and I purchased the Yukon and wired the money to them. I wil be picking up the Yukon in a week when I arrive in the Springs. Great overall experience More

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Made it super easy to buy I saw a vehicle on their website, called them with my trade and was driving a new to me Yukon that night. They had all the paperwork ready to go by th I saw a vehicle on their website, called them with my trade and was driving a new to me Yukon that night. They had all the paperwork ready to go by the time I got to the dealership. More

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PAYING FOR A BROKEN CAR THAT ISN'T TITLED! This was my first time buying a car from a dealership. They had the perfect car within my price range. It was listed for $13995, I gave them $4500 dow This was my first time buying a car from a dealership. They had the perfect car within my price range. It was listed for $13995, I gave them $4500 down. Spent hours, an entire day there working with Dutch the finance guy to get my car. By the end of the day I was handed the keys to the car without any paperwork (told you first time buying a car, didn't know I was supposed to get documents). I work out of state, Dutch sent documents for me to sign thru fedex. I read thru them & didn't agree to the numbers they had listed. Dutch stated to sign them & he would send me updated ones with the correct numbers that I corrected on the forms. 3 weeks into owning the car it breaks down, its a manual & when you shift into 1st gear you are in 3rd gear; 2nd gear is 4th gear. No other gears available. Shop says they call the warranty I purchased & warranty company says they haven't been paid so they won't cover the work. I've contacted my local county dmv for registration they have no payment yet either. Fast forward, its now September, car is still in the shop not repaired; county still has no payment; I still do not have paperwork & the company that got my loan (credit acceptance) is stating my loan is for almost $22k. How is that possible???? Dutch will not respond to my text or calls. I've left messages. As far as I can the vehicle is a loss & I keep paying my monthly payment of $375 so my way of building credit isn't completely ruined & I continue to fight for documents, warranty to be paid & cover the repairs, & would love to register it so I can drive it once fixed. I was taken advantage of, my credit report was pulled 46 times in 3 months, even after a loan was found & I'm paying on vehicle that I don't have. I was robbed on the cost & the dealership has yet to do anything to correct it. It looks like I'll be seeking legal counseling soon. More

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