Nancy Ogrezovich | Page 100

Friendly staff, fast service. Comfortable, customer accommodating waiting room and I left with my vehicle cleaner than when I showed up which was unexpected. The staff is very fri Comfortable, customer accommodating waiting room and I left with my vehicle cleaner than when I showed up which was unexpected. The staff is very friendly but not overly, if you know what I mean (like not fakey friendly). More

by JAXIEBLUE Verified Customer Verified Customer

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Poor attention to detail. Many missteps during the visit. When I went to check the work under the hood it was not closed all the way. The service advisor could not answer a q Many missteps during the visit. When I went to check the work under the hood it was not closed all the way. The service advisor could not answer a question I had about carbon buildup on GDI engines. He stated that it's done with a fuel additave cleaner. My reply was how could that happen when fuel is not sprayed on the intake valves. He just stood there with a blank expression on his face. So sad. More

by Marc Verified Customer Verified Customer

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Service Always pleased with customer service. On time , friendly,courteous,reliable I have been a customer for many years and will always buy Hyundai . Than Always pleased with customer service. On time , friendly,courteous,reliable I have been a customer for many years and will always buy Hyundai . Thank you More

by SUSANKDU Verified Customer Verified Customer

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Rough idle issue finally resolved Had an issue with rough idle at startup every morning and sporadic engine bucking for months at 40-50mph. Left the vehicle overnight and then they we Had an issue with rough idle at startup every morning and sporadic engine bucking for months at 40-50mph. Left the vehicle overnight and then they were able to identify an issue with one of the fuel injectors not firing consistently. A nice surprise was that the issue was still covered under warranty. Nancy was very easy to work and kept me updated on the status of the vehicle along the way. Will definitely return for future Service! Thanks for a great job all-around! More

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outstanding Met with Kassia who went through everything with regards to the car, the dealership and the service area. Luke in finance was very friendly. Everyon Met with Kassia who went through everything with regards to the car, the dealership and the service area. Luke in finance was very friendly. Everyone was very accommodating. More

by Steven Lingbeck Verified Customer Verified Customer

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Review It was a great experience from the time I arrived until it was completed. The customer service was great and the break room was too. It was a great experience from the time I arrived until it was completed. The customer service was great and the break room was too. More

by RRICHARD45 Verified Customer Verified Customer

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Oil change and set-mileage tune-up Super-friendly! Clean waiting area. Easy access to browse the new cars if needed. Best car washes (which it's not closed because of frigid Minnesota t Super-friendly! Clean waiting area. Easy access to browse the new cars if needed. Best car washes (which it's not closed because of frigid Minnesota temperatures). Olive Gardens nearby in case you are hungry while waiting. More

by SailorLaaLaa Verified Customer Verified Customer

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Service appointments I am on my 4th vehicle with Luther Hyundai and have been treated very well over the years. I find the service folks are knowledgable and very profess I am on my 4th vehicle with Luther Hyundai and have been treated very well over the years. I find the service folks are knowledgable and very professional. I have never had a poor experience working with them. I always promote the dealer in conversations about vehicles. More

by flankev Verified Customer Verified Customer

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Luther did not do all services I paid for a “$99” special which listed twelve or so services to be performed. All of the services were not completed, so I paid $99 for an oil change I paid for a “$99” special which listed twelve or so services to be performed. All of the services were not completed, so I paid $99 for an oil change. The vehicle was to be cleaned inside and out, when picking the vehicle the floor was not vacuumed as listed on the special. As best I could tell the tires were not rotated. Checking the lug nuts on the tires, they were still dirty, you would think they would be cleaning if they had been removed. Of the other services listed, topping off all fuels, the windshield fuel was only a quarter filled. And as for the brake and transmission fuel, who knows? More

by fdsci Verified Customer Verified Customer

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Robots following procrdures I had to wait 90 minutes for an oil change. I was told that the oil change went well, but my rear tires were thin on tread. I was asked about puttin I had to wait 90 minutes for an oil change. I was told that the oil change went well, but my rear tires were thin on tread. I was asked about putting on new tires so I agreed. I WAS NOT TOLD IT WOULD TAKE ANOTHER 90 MINUTES. That made my entire stau at the shop three hours long. This was after 40 hours without sleep because of weather delays at O'Hare airport. Not happy. Doubt I will use your shop again. Cheers. More

by AngryCustomer Verified Customer Verified Customer

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