Nancy Ogrezovich
Nancy Ogrezovich at Luther Bloomington Hyundai

Nancy Ogrezovich | Page 83

Service Advisor

Luther Bloomington Hyundai

4801 American Boulevard West
Bloomington, MN 55437

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1,069 Reviews
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1,069 Reviews

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1069 Reviews of Nancy Ogrezovich

August 24, 2020

Dealership Rating
Employee Rating

Excellent service, Nancy was very helpful throughout the whole process of dealing with my insurance company and the tech did a phenomenal job with the repairs! More

by CAITLYNN.VELEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 19, 2020

Dealership Rating
Employee Rating

Prompt and friendly welcome upon arrival for appointment. Advised of recall and other recommended service and given estimate on cost and wait time. Work completed on time. More

by halolson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 16, 2020

Dealership Rating
Employee Rating

They have a general manager Who humiliate , harass the customer and even deny entry into the building lobby area where we wait between services which is unethical & unprofessional More

by sureshk.mynam
Recommend Dealer
No

Other Employees Tagged: Alex Irlin, Dave Boogren, Austin McCutcheon , Carleen Shimanski

Aug 17, 2020

Luther Bloomington Hyundai responded

Bloomington Hyundai gave this customer a loaner vehicle while we fixed the customers car. The customer damaged the vehicle and now has to be assessed for frame damage. Instead of getting the damage fixed, the customer choose to drive the loaner vehicle to Indiana, where he lost the key to the vehicle in a lake. Furthermore, the customer decided not to pay tolls in Illinois and also got a speeding ticket in Wisconsin. When the vehicle was finally returned to our service dept, there was hail damage on the car, and the customer refused to file a claim for the damage. Yes, he was not allowed into the lounge area so he would not create a scene. Our loaner agreement clearly states not to leave Minnesota or Wisconsin. Our loaner agreement clearly states that the customer is responsible for any damage just like when you rent a vehicle. We did our best to be patient with Mr. Suresh but unfortunately, he should take responsibility for his actions. Lastly, most of the employees tagged in this post were not involved whatsoever, why give people a 1 Star when you had zero interaction with those employees?!

August 10, 2020

Dealership Rating
Employee Rating

Everything was good and perfect. She was nice and friendly. I loved how she sent me pictures through text message. I do not know text message client and explain needs of fixing the car through te More

by Moon038914
Recommend Dealer
Yes

August 09, 2020

Dealership Rating
Employee Rating

30,000 Mile Service All went smoothly as expected and Nancy was a pleasure to deal with - She has been my contact point for my last three visits. Clean facility, organize More

by 3HyundaiGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 08, 2020

Dealership Rating
Employee Rating

This last visit to the service department was the best thus far!! The gal was friendly, no pressure! My previous visit was horrible the guy was rude More

by sjaubuchon
Recommend Dealer
Yes

August 07, 2020

Dealership Rating
Employee Rating

The service I received was exceptional. I think that I will continue receiving my service here as long as I own this vehicle. Thank you once again for the excellent service that you provided. More

by thorvaldjensen49
Recommend Dealer
Yes

August 07, 2020

Dealership Rating
Employee Rating

The dealership is easy to work with, accommodating to my schedule. They let me know exactly what needs to be done and explains everything well. More

by B.WIEGAND520
Recommend Dealer
Yes

August 06, 2020

Dealership Rating
Employee Rating

I was so thankful to the team at Bloomington Hyundai for taking care of my engine problem. Not only do I have 0 problems with the car as of now, but it was fixed way quicker than I thought it would be. More

by Robbie.m.anderson21
Recommend Dealer
Yes

Other Employees Tagged: Dave Boogren, Austin McCutcheon

August 03, 2020

Dealership Rating
Employee Rating

Very helpful staff. Things went rather smoothly considering the times were in. Keep up the good work Words words words words wordsIt’s ridiculous to require 25 words More

by MRMURRAY77
Recommend Dealer
Yes
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