Narcis Agic | Page 53

Leasing another Jetta Over the last 9 years, my experience with Autobarn Volkswagen has always been a pleasant one. From the customer service to sales, everyone is a pleasu Over the last 9 years, my experience with Autobarn Volkswagen has always been a pleasant one. From the customer service to sales, everyone is a pleasure to work with. They all make the experience of bringing my car in for service to starting a new lease, an efficient and great experience. This past Wednesday I just started my 3rd lease of a brand new Jetta. Goran Bijedic was my sales consultant and is wonderful! He listened to exactly what I wanted and needed. Looking at the options, going over the numbers, and finalizing the details was a seamless process--thanks, Goran! Also the general manager, Narcis Agic, and the finance consultant, Chris Norton, were both very helpful in the buying process. I highly recommend Autobarn! More

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Damaged new car, re-painted car without my permission, rude! One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bump One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bumper. Took them 1 month to repair bumper. Noticed other paint issues. When dropping off the car, Adam (service manager) at Autobarn Evanston and I specifically discussed that he was to try to have the irregular paint area on the quarter panel addressed via buffing; he was explicitly told not to go through the clear coat and/or repaint. They had the car for another ~3weeks and what did they do? They repainted the quarter panel, without my consent. As with the shotty bumper repairs they had done previously, the quarter panel repaint that they did without my permission, included paint on window gasket, buffer burn on edge and a poor paint job. When trying to pick up my car, I requested detailed written documentation of what work they actually did and the service agent refused to provide it. He demanded that I sign a very light on detail service report. When I wrote a true statement on that receipt, stating VW Autobarn Evanston had my car repainted without my permission, the service guy [Brandon] told me he would not let me leave with my car, I would have to walk home and he shredded the paperwork. I wrote a true statement, that VW Autobarn Evanston repainted my car without my permission. The service tech apparently did not like the truth. Then, Brandon called me an "xxxxxxx". He called me an "xxxxxxx" because I requested detailed documentation of what exactly was done to my car and for stating the truth in writing that they repainted my new car without my permission. Mind you, that up to this point, I did not raise my voice, I did not act in any way irrationally or conducted myself in any way that could be considered as an "xxxxxxx". Be warned to stay far away from this dealership! I am paying full price on a lease for a "new" car that I have barely had in my possession to drive and they damaged repeatedly. Also, note that sales Manager Vic Jalili talks a great game about if there are any issues, he'll be there for you. Then when you call, he doesn't pick up, leave a voice mail, he doesn't call you back, you email him and you get an "unread" notice that he didn't read your email. This dealership is an unnessessary headache that you do not need in your life! Based on my experience, my recommendation is that you do not do any business with the VW Autobarn Evanston dealership! More

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exelent Mario Grbavac make so easy for us. Very professionalHe know exactly what we wanted. Definitely will use them for my next purchase.That is my second ca Mario Grbavac make so easy for us. Very professionalHe know exactly what we wanted. Definitely will use them for my next purchase.That is my second car i was by from same gays. More

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Great car buying experience We were very satisfied with the car buying experience. Initially worked with Iryna over the phone since we knew exactly what we wanted. My mom and t We were very satisfied with the car buying experience. Initially worked with Iryna over the phone since we knew exactly what we wanted. My mom and then went into the dealer to purchase the vehicle and had no issues. Iryna was super friendly and helpful and has also helped with a couple of different follow ups after the purchase was completed. Would not hesitate to go there again and specifically to work with Iryna. More

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2019 Tiguan Lease I had such an amazing experience at The Autobarn VW of Evanston. Mario and Narcis are both great because they are friendly, knowledgeable and care abo I had such an amazing experience at The Autobarn VW of Evanston. Mario and Narcis are both great because they are friendly, knowledgeable and care about their customers. They made me feel comfortable when selling me my new leased car and I’m very excited about my new car. Before leaving, Mario showed me how to use all the apps and features that my car had and made sure all questions were answered. They have such a great team here, as long as these 2 are here I will continue to do business with The Autobarn VW of Evanston. More

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New Atlas purchase Sales person Mario G. Have very good knowledge of products and very humble customer service with out any pushing or giving wrong information. Mario w Sales person Mario G. Have very good knowledge of products and very humble customer service with out any pushing or giving wrong information. Mario walked me through out whole process with his manager Narcis A. And made the best deal for me. Very happy with service and thankful for car choice. Dealership overall very clean and modern set up. More

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Working to help a student replace his totaled car For a person working and going to school, the help and understanding the urgent need of a reliable vehicle was needed at this time. The time was spent For a person working and going to school, the help and understanding the urgent need of a reliable vehicle was needed at this time. The time was spent and the understanding that when a unforeseen disaster occurs, its not always about the business side but the "personal side" to help someone out who by no fault of theirs was placed in a position not wanted. The effort made by Pat and Narcis was above and beyond what was expected. Auto will most definitely be highly recommended-and my next choice when I replace my VW! More

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Pre owned certified VW Overall it was a good buying experience. I went to buy a 2013 car but eventually bought a 2017 in much better condition. As it was my first time buyi Overall it was a good buying experience. I went to buy a 2013 car but eventually bought a 2017 in much better condition. As it was my first time buying a car, the negotiation process was interesting and took longer than expected. I would recommend Goran and I am really happy with my new car. More

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New VW Always greatest buying experience!!! I always feel like I am a family. Mario and Narcis helped me every time! They are the reason I will always buy V Always greatest buying experience!!! I always feel like I am a family. Mario and Narcis helped me every time! They are the reason I will always buy VW !!! If you need great price, great service and the best buying experince Autobarn Evanston is the way to go! Thank you so much Mario and Narcis!!! More

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Consistently strong performers. Highly recommended. Repeat customer at the Autobarn VW. The staff there will make every effort to earn your business while maintaining a low pressure environment. Very ac Repeat customer at the Autobarn VW. The staff there will make every effort to earn your business while maintaining a low pressure environment. Very accommodating and certainly competitive regarding pricing and valuation of any vehicle you may wish to trade. The actual business transaction is seamless and efficient, although I wish this could be completed in one step (ie the sales consultant processes the paperwork) as other dealerships now do. Patrick McDonald is fanstastic. He listens, provides answers, and is genuinely interested in making the experience positive. Will definitely consider the Autobarn for my next vehicle purchase again. More

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