Nash Everettcrowe | Page 6

Second time having issues w/this dealer. Out of the 7 years of ownership of my 2500 Cummins (still under extended warranty) and the 6 plus dealers I've used while traveling to work on it, th Out of the 7 years of ownership of my 2500 Cummins (still under extended warranty) and the 6 plus dealers I've used while traveling to work on it, this is the only one I've had to give a very poor rating to, AGAIN! I call, make an apt listing what’s wrong, complete w/Eng codes. I am first at the door on the apt day, then sit, sit and sit only to have them tell me (after I've wasted a day’s work sitting there) "Oh.,, you'll have to come back, we couldn’t get to this or that, we had to order a part etc.". Then I'm told to "call them" and remind them to check and see if the part came in on the date, they say it would and am told "not yet" a couple of times. next they forget about it all together (have texts showing this the case) so now I’m VERY Frustrated as I call once again and suspiciously they say on Friday night, "Oh" it just came in an hour ago (two weeks after it was supposed to be there.) My old dealerships would normally after such a delay and "forgetfulness" slot me for a date where I could be first in, get it done while waiting and get out asap so I don’t miss more work BUT NOT THIS dealer. They just say drop it off and we'll try and get to it. I've been a Mopar guy most of my life but living here has the wife and I looking at other brands with a solid shop we can count on to fix the issues w/out a major ordeal taking place. I guess if you xxxxx about crap service (Last issue where they wanted to keep my truck for two weeks while waiting on the part..., like anyone can afford no work truck that long) This used to be a good dealership and was very reliable and quick w/excellent customer service but man o man I either keep getting the "newbie" trainees or they just don’t care anymore with the shortage of vehicle’s. Which in the long run will end and a coming economy crash will have them back to providing “good service” and normal pricing after losing good customers. BEWARE local Mopar buyers that if you buy from them you may not be digging the quality of service, I sure don’t. My Service reps name is Nash by the way, maybe don’t get him??? Good luck! More

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This dealership did everything they possibly could to find my dream Jeep, even helped me compare pricing of a build and did their best to meet my financial needs as well. I will always recommend these gu find my dream Jeep, even helped me compare pricing of a build and did their best to meet my financial needs as well. I will always recommend these guys! More

by Crystal Hopson Verified Customer Verified Customer

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