Nate Casper | Page 35

Great, Fast, Exceeded expectations I have bought many cars over my life. The people at Brent Brown are the best ever. Jon Jones best sales professional I've ever dealt with. Rory and I have bought many cars over my life. The people at Brent Brown are the best ever. Jon Jones best sales professional I've ever dealt with. Rory and I go back 7 years - its like seeing a old friend. Nate was great with paperwork and conversation. I have purchased 7 vehicles from Brent Brown over the last 7 years, 3 of them in the last two months. I recommend anyone wanting to explore options of where to purchase a Toyota - just go to Brent Brown Toyota. Save some time and enjoy the experience. They are definitely people you can trust. There's nobody better! It's their peop le! More

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Great Service Toyota was great. I got the new car I wanted within about two hours. I'm excited that I don't need to worry about my car breaking down on me anymore. Toyota was great. I got the new car I wanted within about two hours. I'm excited that I don't need to worry about my car breaking down on me anymore. More

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Worked With Us Start to Finish We worked with Trevor Durfey. He was filling in for a Chris Cervantes. He worked with us every step of the way taking into account what our budget was We worked with Trevor Durfey. He was filling in for a Chris Cervantes. He worked with us every step of the way taking into account what our budget was and making sure our experience with driving the car was complete. During our test drive we were especially impressed with them demonstrating the features on the RAV4 so we could experience them firsthand, All other dealerships simply let us drive which is typically a run-of-the-mill experience, but having them demonstrate how everything works was incredibly beneficial. One area that we felt rushed and pushed through was financing. We wanted to understand the interest rate we were getting, and it wasn't until afterwards we understood what was meant by first time auto loan and how that impacts the interest rate compared to being 2nd or 3rd time auto loan borrowers. That said, you can tell Nate knows his stuff and given we're cautious people who move a little slower trying to understand something for the first time he demonstrated patience and a willingness to work to assuage any worries we had. The area we felt uncomfortable in was in the area where we were pitched additional things for our car: undercarriage, and edge protectors, paint and upholstery guard. This was the area where we definitely felt like we were being sold to because the way things are worded it seems like some of it would come automatically given they acknowledge the undercarriage warranty being voided because of the harsh road conditions and salt that corrodes the metal. It sounded like that came standard to make up for the voided warranty on the undercarriage until it was slipped in how it would increase our monthly costs. It just felt like a sneaky way to up-sell. More

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Professional in every way. Chris was very knowledgeable with the product. We knew what we wanted the vehicle to do but not which one fit the description we needed. Chris walke Chris was very knowledgeable with the product. We knew what we wanted the vehicle to do but not which one fit the description we needed. Chris walked us through each one that fit in the category, what the strengths and weaknesses for what we were looking for. Everyone we talked to enjoy what they do and respect Brent Brown. As a former business owner I asked leading questions as to what employees liked and didn't like about there jobs. They enjoy what they do and are treated fairly. Brent knows how to shovel snow and clean off cars. Felt good giving business to Chris and up the chain to Brent. More

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Great car buying experience as always! We just purchased our 10th car from Brent Brown Toyota in Orem. Over the years we have found the quality of Toyota vehicles to be beyond our expectati We just purchased our 10th car from Brent Brown Toyota in Orem. Over the years we have found the quality of Toyota vehicles to be beyond our expectations. The Brent Brown Dealership goes out of their way to help you buy a car in your price bracket, and more than once have gone to great lengths to bring that car to us if they didn't already have it at their dealership. The shining star in this process is their salesman, Todd Robinson. We have purchased all ten cars from him. From day one we have found him to be an honest, straightforward, patient, and beyond helpful guy in a business that can often leave you wondering if you are really getting the best deal. He is a great advocate for his clients and stands 100% behind his company. From their amazing car lot with many choices to their great sales staff, and outstanding service department Brent Brown is the place to buy an amazing car that will last forever if well maintained! Thanks Brent Brown Toyota for another great car buying experience! More

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You won't need to go anywhere else This was our first visit to Brent Brown and I am glad we went. My wife wanted something special now that she returned to the workplace and got her fi This was our first visit to Brent Brown and I am glad we went. My wife wanted something special now that she returned to the workplace and got her first job as a school teacher. I generally like researching cars extensively to get good quality and the best deal. The salesmen at Brent Brown helped us feel comfortable and taken care of. They new their cars and good qualities to look for. I felt that they did care about our satisfaction with a car and truely bent over backwards to get us what we wanted. Max worked especially hard to make us feel at ease and we enjoyed getting to know him. We have had our Highlander now for about 2 weeks and I can tell that my wife is still loving her new Highlander. Thanks Brent Brown! I'm sure we'll see you again soon! More

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Really impressed with attitude and service! Just went in to "look" and went home with a great car!! Everyone was so thoughtful of the heat and my comfort and answered every question we had. We Just went in to "look" and went home with a great car!! Everyone was so thoughtful of the heat and my comfort and answered every question we had. We not only had a great experience but learned a lot although we thought we were pretty savvy already. We did not meet anyone who wasn't helpful . More

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Red Carpet rolled out for me!! I loved my experience at Brent Brown Toyota; I would breakdown my experience into 3 segments. 1. I had my own test drive person, I've never had that e I loved my experience at Brent Brown Toyota; I would breakdown my experience into 3 segments. 1. I had my own test drive person, I've never had that experience with any other dealership. He first drove it and showed me every little thing about the car, from how the inside of the car worked, to how it handled on the road. Than I was able to drive it and see how smooth of a ride it really was. Part 2...I was able to sit down with the salesman Trevor, he wasn't pushy at all, and helped me understand the process of buying the car. Buying a car can sometimes be a little intimidating but I felt really comfortable with him and he answered every question I had about the car and purchasing the car. I know there are a lot of different salesman on the floor but I highly recommend Trevor. The last part of my experience was meeting with the finance guy Nate, he was really nice and friendly as well and helped me answer any concerns I had about the car if I wrecked it or how the warranty worked etc. Anyone thinking about buying a new car or trading there's in for a new Toyota I would highly recommend Brent Brown Toyota in Orem, you will definitely get the Red Carpet Treatment. I give my experience two thumbs up!!! More

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Great dealership Mckay is a great representative of Brent brown Toyota. The managers work with you on the exact car you want. The Finacial guy goes over everything ver Mckay is a great representative of Brent brown Toyota. The managers work with you on the exact car you want. The Finacial guy goes over everything very well so it's all understood. Thanks guys! More

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Good Experience Good experience. Diego was very helpful. I hate car buying and they did a good job of making it bearable. Hope it is another 10 years before I need Good experience. Diego was very helpful. I hate car buying and they did a good job of making it bearable. Hope it is another 10 years before I need to buy another car. More

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