Nate Ferris

It took ten days for a loaner and still waiting for recall service (over a month now). recall service (over a month now). More

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** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that co I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that correctly, I was going 80mph (speed limit was 70). On I90 eastbound when I heard a horrible noise thought ok something is wrong but the car 🚗 seemed fine to keep driving. Traffic started to slow and get congested, I attempted to stop and the brake pedal went all the way to the floor (something that I have never felt and it took the life out of me and induced the kind of panic that I felt was death right before my very eyes). I couldn’t get over all the cars where whizzing by me, with one lady pulling next to me at one with all these hand gestures and I’m screaming finally put on hazards and called ppl speed dial when no answer I finally called 911 and said I’m going to die my car won’t stop, as I’m praying and thanking Jesus ℹ luckily was able to swerve and stay in the middle of traffic causing a huge stir that someone else had called 911 as well. As i am on with the operator I was able to get off at RT 44 where my car spun in a circle facing the oncoming traffic and at that moment i just closed my eyes and knew it was over. REWIND, last week I took my car to KEN GANLEY KIA IN MENTOR for drill brakes and rotors all the way around, Red flag 🚩 1, was told a price which changed when I got the the shop, ok never mind that. Red flag 🚩 2 credit card fee was astronomic wasn’t informed until I was ready to pay. Secondly after almost losing my life the I was told by the tow truck and ultimately the dealership the tech forgot to put my bolts back in. Simply was like “wow sorry that happened to you it was a simple human error” I was fuming and crying so hysterically that I couldn’t do anything else the rest of the day but count my blessings. It’s still so heavy on my heart ♥️ that you almost took my life and it’s well it’s just human error. Absolutely not, what about the buddy system check but double check or test driving to make sure you trust your work. Tomorrow isn’t promised hug on those you love because I will never forget this is the work of God it simply was not my time. I am still just stuck mentally with this situation. It won’t stop here my one request was to speak To the technician face to face, not to yell or scream but to let him feel the gravity of what happened so that it doesn’t happen to Someone else's family. Of course that wasn’t granted. I am going to scream from the top of my lungs to everyone who will listen about this situation it shouldn't happened to me, it should have never happened period. Ken Ganley Kia Mentor More

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Amazing customer service. Was very polite and was to get the problem resolved in a timely manner Was very polite and was to get the problem resolved in a timely manner More

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I recently brought my Carnival In for regular maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service. maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service. More

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Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More

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They were very friendly and kept you aware of the waiting for the vehicle thanks for the vehicle thanks More

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Super easy to deal with. Very helpful Scott was great to work with. Telluride was delivered perfectly Very helpful Scott was great to work with. Telluride was delivered perfectly More

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always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! Erica has been taking care of me for years, she’s the best!! More

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Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

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Love the service of this place. Everyone is super helpful, and just a pleasure to deal with. Thank you Erica for all your help in services! Definetly one of the best there! Everyone is super helpful, and just a pleasure to deal with. Thank you Erica for all your help in services! Definetly one of the best there! More

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