Nate Ferris | Page 4

I have never in my life had a worst customer service experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous atte experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous attempts to get ahold of a service representative, I still had to wait several days for anyone to get in touch with me over a simple question. The first time I got my car back from being serviced, the stalling problem continued. I brought my 2015 Jeep Patriot back in to have another part replaced that ended up costing me $800. My vehicle was then returned to me with the same stalling problem so I bring it back in the next day and after waiting a COUPLE DAYS to hear back from a representative, zach proceeds to tell me that “my car is being difficult and it needs to be brought to a Jeep dealership so they can run a more precise tests on it” even though Kia already brought my car to Jeep back in July to have it diagnosed. That same day I pick up my car that’s still stalling and now I’m out $800. The foreman was cocky and dismissive to everything I had to say about MY car. Maybe listen to what your customers have to say next time… I brought my car into a local mechanic and they replaced a simple sensor that took a few hours to complete (problem solved) with no hassle or attitude. I learned my lesson and I’ll NEVER return to Kia in Mentor! More

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Loved my experience ! They were so welcoming ! And I felt very comfortable with them too They were so welcoming ! And I felt very comfortable with them too More

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I have never had any issues with Kia great service all the time thank you the time thank you More

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Very good experience the host was very gracious and professional. Would totally recommend them to anyone professional. Would totally recommend them to anyone More

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Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! superlatives I would use when describing this service team ! Great job! More

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Took almost a month and a half to fix my car. Then they returned it with no gas. I would not recommend this dealership. Then they returned it with no gas. I would not recommend this dealership. More

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Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. operations. I am impressed with the overall approach to the service department. More

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I am always extremely pleased with the service at Ganley Kia. They have always fit me in when I need them. The service team is excellent. Kia. They have always fit me in when I need them. The service team is excellent. More

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The service department is horrible. My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times b My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times by the service department. Originally it was stated the car would be done in mid June. Then another time end of June. The last statement by Nate Ferris was car was scheduled for repair on July 24th. which never happened. As of July 17th we now were told scheduled for service will be completed by next week. Enough of the waiting and lie after lie. As of now the Attorney General and corporate have been involved. More

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Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

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