Nate Garcia
Nate Garcia at Germain Honda of Surprise

Nate Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
157 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

5 yrs, 8 mos

Industry Experience

8 yrs, 4 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

157 Reviews

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157 Reviews of Nate Garcia

September 11, 2025

Dealership Rating
Employee Rating

GREAT customer service! The team was quick to service and advise of upcoming items to be addressed at the next scheduled appointment. Nate's professionalism and attitude to More

by Dijmadril
Service Price Transparency
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Recommend Dealer
Yes
Sep 12, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive experience with us. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

September 10, 2025

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Professional, efficient and friendly. Nate did a very good job from start to finish. Will definitely bring car back for future service. More

by brooks5j
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Recommend Dealer
Yes
Sep 11, 2025

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Nate provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

September 05, 2025

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Service was ok, we arrived early to the appointment. Had to wait a few minutes for a service advisor to come out to greet us. About 45 minutes the car went into be serviced. An hour after the car went i More

by ed.brenke
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your recent automotive needs and for sharing feedback regarding your experience. Our team is sorry to learn you experienced some concerns during your visit and would like the opportunity to speak personally with you to learn more. Unfortunately, we are unable to locate your records using your username. Please contact our service manager, Todd Forbis at 520-873-7963 or tforbis@germaincars.com so he may address your concerns. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

September 01, 2025

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Great staff and awesome service! The team at Germain Honda are top notch. Definitely will be back for all my Honda service needs. More

by Mike&Susan
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Recommend Dealer
Yes
Sep 03, 2025

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

August 21, 2025

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I go to the one in Surprise because it is easier, however the service for an oil change took almost 3 hours. They found a nail in my tire so they did fix but next time I need a oil change I'll go to OilCan More

by beverlyduell
Service Price Transparency
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Recommend Dealer
Yes
Aug 22, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback regarding your recent oil change experience. We are truly sorry to hear about the extended wait time you encountered during your visit. That's certainly not the efficient service we strive to provide. We understand how valuable your time is and regret that we fell short on this occasion. We are committed to providing timely and excellent service. We would appreciate the opportunity to learn more about your specific experience. Please contact our service manager, Todd Forbis at 520.873.7963 or tforbis@germaincars.com at your earliest convenience. Thank you again for your valuable feedback, and we look forward to hearing from you soon. Best Regards, Sassha Motz General Manager

August 15, 2025

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Extremely helpful and courteous! Service rep deserves a five star rating. Convenient appointment schedule and timely. More

by stanstaj
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Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

We're so pleased you enjoyed working with the Germain Honda team! Please give us a call whenever we may help you again. Best Regards, Sassha Motz General Manager

August 13, 2025

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Nathan has been very helped me to change from the other dealer. it is also extremely knowledge More

by Greg@pacificglass.net
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Recommend Dealer
Yes
Aug 14, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Your business and positive feedback are greatly appreciated. Best Regards, Sassha Motz General Manager

August 08, 2025

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Very friendly staff, good water bottle cooler, very helpful and affordable and easy to explain services to customers More

by nickmissler
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Recommend Dealer
Yes

Other Employees Tagged: Ty Crews, Robert Solis

Aug 11, 2025

Germain Honda of Surprise responded

Thank you for leaving our team this kind 5-star review. We are thrilled you enjoyed a quality experience as your overall satisfaction is our top priority. Best Regards, Sassha Motz General Manager

August 08, 2025

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Employee Rating

Very personable. Da best couldn't ask for more. I'll be back for more. Tada today More

by wegotbeach
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2025

Germain Honda of Surprise responded

Thank you for sharing your 5-star experience with our service team. See you down the road. Best Regards, Sassha Motz General Manager

August 07, 2025

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Employee Rating

They have a nice waiting room with espresso/latte machine. Carwash is included with your $100 oil change. More

by wwells623
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Recommend Dealer
Yes
Aug 07, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

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