Nate Laudenbach | Page 27

Easy to do business with This was my 5th lease vehicle (all of which with St. Cloud Toyota) and each time they were patient with me and never did they "hard sell" me. In fact This was my 5th lease vehicle (all of which with St. Cloud Toyota) and each time they were patient with me and never did they "hard sell" me. In fact on one of them, I changed my mind just before picking up the new vehicle and they allowed this with no hassle. This tells me that my needs and feeling were more important than the sale. More

by TERRY MOORE Verified Customer Verified Customer

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I relaxed and drank a cup of coffee and my vehicle was done The title says it all. I relaxed and drank a cup of coffee and my vehicle was ready. This dealership is the only one I consider when I need a vehicle The title says it all. I relaxed and drank a cup of coffee and my vehicle was ready. This dealership is the only one I consider when I need a vehicle or repairs on the one I'm driving. Thank you. More

by ANDYDOUG123456 Verified Customer Verified Customer

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All is well that ends well We purchased a newer 2017 Highlander which needed the missing trailer hitch replaced. After 2 attempts to get it right by a sales manager, which didn’ We purchased a newer 2017 Highlander which needed the missing trailer hitch replaced. After 2 attempts to get it right by a sales manager, which didn’t go well, I, with much hesitation, finally had to contact the General Manager to get the issue resolved. After a nice conversation with Tom, the GM, the matter was handled professionally and immediately and I now have the new Genuine TOYOTA OEM trailer hitch made specifically for my Highlander installed Thanks to Tom and Lori for their dedication to customer care we are very happy and highly recommend St. Cloud Toyota to everyone! More

by slind55008 Verified Customer Verified Customer

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Very knowledgeable with there vehicles So, normally I wouldn’t give a 5 star ?? review but I am in this case only because they managed to give me enough on my trade and enough off the car t So, normally I wouldn’t give a 5 star ?? review but I am in this case only because they managed to give me enough on my trade and enough off the car to get me into the Prius I always wanted!!! Also the salesman I worked with went above and beyond to check up with me throughout the weeks I was waiting to give me updates and info on the car I was waiting to be delivered... More

by NITERAPTOR Verified Customer Verified Customer

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Overall experience was good.. Initial experience was poor because of the sales rep we had. He was pushy, he insulted coworkers, and would not address our concerns. Rather, he made Initial experience was poor because of the sales rep we had. He was pushy, he insulted coworkers, and would not address our concerns. Rather, he made up excuses and did nothing to advance our concerns to somebody who may know the answers. We discussed this issue with the sales manager who promptly addressed the issue. He assigned a different sales rep to us who managed the sale of the vehicle very well. He was very knowledgeable and he answered all of our questions. He satisfactorily addressed our concerns. Had he been our sales rep from the start, the overall experience would have been excellent. More

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How S.C. Toyota earned my business. St. Cloud Toyota earned my business and let me tell you how! My wife bought a new 2007 Toyota Camry with the 4 cyl. motor. After about 9 years of own St. Cloud Toyota earned my business and let me tell you how! My wife bought a new 2007 Toyota Camry with the 4 cyl. motor. After about 9 years of ownership Toyota Motors sent out a recall for those particular vehicles with that specific motor for excessive oil consumption. Brought the car to Carlson Toyota in Coon Rapids,MN. to have it prepared for the oil consumption test of 1000 miles. Having owned that car since shortly after it's birth we have NEVER seen one drop of oil on the garage floor EVER!! Much to my surprise when the car was in Carlson Toyota the service manager told me that our car has a leaky oil pan and therefore could NOT prepare the motor for the 1000 mile oil consumption test UNLESS, they could replace the oil pan gasket at the small cost of only $400.00 dollars!! After a few expletives directed at them for trying to scam me I told them to immediately get the car off of the hoist and I WILL be leaving NOW!! They however had the audacity to let them change the "dirty air and cabin filters" (which I had replaced 1 month earlier) for only $125.00 including labor, which you can imagine what I told them. We then drove immediately to St. Cloud Toyota after calling and speaking to Rich, a service writer, with his assurance that they could get the car in and look at the leaking oil pan gasket. They looked and reassured me that the oil pan did indeed NOT LEAK!! ST. Cloud Toyota then sealed up the engine for the 1000 mile oil consumption test and after the test was complete St, Cloud Toyota rebuilt the engine and it is still in the family and since the repairs has never used another drop of oil!! Now, because of Rich in the service and the quality of work done by the dealership I vowed I would be returning to purchase a vehicle from them and I did. Two years ago my wife and I purchased a beautiful 2014 Highlander Limited from St. Cloud Toyota with the help of one helluva great salesman by the name of D. Darcy. No pressure is his character and D. Darcy did everything we asked of him and he made sure that the vehicle was in PRISTINE condition when we took delivery. I couldn't have been more impressed with this dealership and it's employee's!! We were so impressed that we made a deal on an exceptionally PRISTINE 2017 Highlander just yesterday (22719) with the same salesman D.Darcy and once again he did his magic to make our experience nothing short of OUTSTANDING!! Whenever we need the oil changed and the tires (which I always request new Michelin's be installed before I will take delivery) rotated ,we'll drive the 100 mile round trip to St. Cloud Toyota because of the first class dealership they are!! Thanks again D.Darcy for such a pleasant and memorable experience we won't forget. One more thing; kudos to Mitch in the financing department for his excellent work and knowledge of his job and computers!!! More

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Great to Deal with! The entire staff was very helpful in making sure we ended up with the right car for us along with the right terms. Ismail showed us numerous options The entire staff was very helpful in making sure we ended up with the right car for us along with the right terms. Ismail showed us numerous options over the course of a couple days and was very patient through the process as we explored many options before finalizing our decision. Great friendly group to deal with. More

by TIM.STERLING Verified Customer Verified Customer

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Car buying experience Friendly staff that listened to my needs for my vehicle preferences. I had communication with an employee prior to my arrival which was great as it go Friendly staff that listened to my needs for my vehicle preferences. I had communication with an employee prior to my arrival which was great as it got the process started that much quicker. More

by RYAN.LAUDENBACH Verified Customer Verified Customer

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Amazing, Awesome, Highly recommend!! I have bought two vehicles now through St Cloud Toyota and both times I was treated with great integrity and respect! They go above and beyond to mak I have bought two vehicles now through St Cloud Toyota and both times I was treated with great integrity and respect! They go above and beyond to make the deal happen and put you in the right vehicle for the Right Price!! Top notch people, Top notch dealership!! More

by jhc4homes Verified Customer Verified Customer

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Great to work its always a pleasure to work with Jeff Pagel and the others in finance to find me a Tacoma within my budget, lately in short notice but we do. I get its always a pleasure to work with Jeff Pagel and the others in finance to find me a Tacoma within my budget, lately in short notice but we do. I get my scheduled maintenance done there to, Ben and his group to a great job. I've never had a bad experience. More

by MEI7446446 Verified Customer Verified Customer

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