Nate Quintero

*DO NOT BUY A CAR FROM FUTURE FORD OF SACRAMENTO* On 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they financ 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they finance cars $10k & under. Luis indicated that the car was available, but on a sister lot, but would be accessible (bait and switch, with false advertising). I advised Luis that I had to stay under $10K. He says, and I quote, "I have the perfect car for you". Tony Lee guides me out to 2017 Nissan Altima sales price listed at $13,977. I was taken aback, because it wasn't the Toyota (clear Bait & Switch tactic). I take the 2017 Nissan Altima for a test drive, but with no intention of buying the car. Tony gets a phone call from another salesperson asking him where he was and if I was planning on buying the car, Tony answered Yes for me, says "It's a first come, first sale". That he wasn't waiting around for the other salespersons clients to show up. I'm ushered back inside where Tony & Luis both tag-team collecting personal information and aggressively moved forward with the sale without my explicit consent or allowing me time to process. I was never given the opportunity to negotiate the price down. I was ushered in to see Dustin, finance manager, who directed me to decline the contract cancellation option agreement because "it wasn't worth it". He pressured me to buy a full warranty package, playing on the fact that parts are expensive. The 2017 Nissan Altima had 97K miles on it and again playing on my fears of having to be out of another car, if something were to happen. (My prior car was recently totaled). Dustin ran through documents without me fully comprehending what was happening due to my learning disability. I asked questions about the warranty, he only explained that it would cost me a few more dollars to my payment. He did NOT indicate it would cost me $4K. I was coerced to buy this vehicle using sales manipulation and pressure tactics on 8/29/2023. The sales and finance teams oversold and intentionally misled me. I returned the car on 8/30/2023 and emailed & sent a certified demand letters to Mgmt. and Finance Director. They made no attempt to contact me until 9/7/2023, 2 days after my down payment was to deposit. I stopped payment on the check due to the risk of it bouncing since I did not have the funds from my insurance settlement. Future Ford of Sacramento continued to run my credit after I surrendered the vehicle, racking up 26 +inquires on my credit report. My brother and I met with the finance director Brandy on 9/8/23 and while they had ability to cancel the contract, they're refusing to do so! She offered two options: #1 Revise the original agreement with the Nissan, remove the warranty, lower the APR; #2 put me in a different VIN # under the same loan, in a vehicle that is within my budget. #3 would be them suing me for breach of contract. We chose #2 and provided the parameters to find a car. Mind you the entire time I still had not been approved by financing. Two days after meeting with Brandy, I received a cancellation of sales contract due to lack of financing of an approved lender. DO NOT BUY FROM THEM, they are liars and take advantage of you!!! I had my own financing, and they wouldn't approve the loan, because it was $2900 above the KBB market rate. More

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After my recent experience with Future Ford of Sacramento I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old w I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old woman and I believe I was taken advantage of with my business dealings with your company. I believe your company took advantage of me because of my age. I feel I have lost a great deal of money in this transaction, which I did not realize until a relative told my how badly I was used in my auto transaction with your company. At this point in my life I cannot take financial loss which was my dealings with your company. I must find some way to recover the loss I have had because I trusted your personnel. Yours Truly P.D.Waring 669 2219-5730 More

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Everything went great! just when I thought I wasn't going to get what I wanted the guys pulled a rabbit out of their hat and presented me with exactly what I wanted that I didn't even know I wanted. Thank yo to get what I wanted the guys pulled a rabbit out of their hat and presented me with exactly what I wanted that I didn't even know I wanted. Thank you so much I love my Explorer!!! More

by AMERCER9947 Verified Customer Verified Customer

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Nathan Quintero who helped us should get a raise! He is professional, approachable and made the deal seamless. A lot of other sales people are aggressive, bordering on rude and even impatient when asked q professional, approachable and made the deal seamless. A lot of other sales people are aggressive, bordering on rude and even impatient when asked questions--Nate is the opposite of this. he answered MANY of my texts/calls quickly and efficiently. He is laid-back but also knowledgeable/business-like which meant speaking to him very easy. More

by KIMBERLY.KOSHIYAMA Verified Customer Verified Customer

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Excellent customer service from sales person and finance team made the process super easy and very helpful team made the process super easy and very helpful More

by SAMK6666 Verified Customer Verified Customer

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Overall the dealership experience was OK our sales guy Nate was awesome but when it came to the finance part of it the sales manager Blake was very very rude to us as customers he yelled at us in front of Nate was awesome but when it came to the finance part of it the sales manager Blake was very very rude to us as customers he yelled at us in front of the whole sales floor I do not wish to work with this dealership neither do I wish to work with him again and in fact I don’t think he deserves to work with people for his customer service skills they are very very poor I will not be coming back to his dealership to buy another car I bought two vehicles from here within a week time and I got treated very badly More

by PACSAM02 Verified Customer Verified Customer

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I really enjoyed this dealership. They were friendly and helpful. Not to pushy either. Good. helpful. Not to pushy either. Good. More

by STIMAC.TUCKER Verified Customer Verified Customer

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Prompt service, amicable discussion of services to be performed. Convenient drop-off and pickup of car. performed. Convenient drop-off and pickup of car. More

by james.heck1 Verified Customer Verified Customer

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Very knowledgeable was able to get me exactly what i needed and at the price i was looking for! needed and at the price i was looking for! More

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Nate, Anthony, and Natalie were all very professional and easy to work with! I would purchase from them again! Well done! easy to work with! I would purchase from them again! Well done! More

by DAVIDTHEOBALD Verified Customer Verified Customer

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