Nate Sousley

Wood Nissan Lee's Summit responded

Thanks so much for sticking with us since the Blue Springs days! We’re glad we could get your 40K service done quickly and keep things running smoothly for you. Appreciate your loyalty—it means a lot!

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! We're thrilled to hear that you felt confident and comfortable with our service team—that’s exactly the experience we aim to provide. Being honest and transparent about what’s needed now versus what can wait is part of how we build trust with awesome customers like you. We appreciate you taking the time to share your feedback, and we’ll be here whenever you need us!

Wood Nissan Lee's Summit responded

Thanks so much for the great review! We’re glad you felt welcomed and comfortable while you were here — that clean waiting area is no accident! 😊 We’ll keep an eye out for your part to arrive this week and will be ready to get you taken care of as soon as it does. Appreciate you choosing us for your recall service!

Wood Nissan Lee's Summit responded

Now that’s what we call service with a sense of urgency! 💪 We’re thrilled we could get you in, out, and on with your day ahead of schedule. Thanks for the awesome review—we’ll be ready for you next time, stopwatch in hand!

Wood Nissan Lee's Summit responded

That’s exactly what we love to hear—quick, correct, and kind! Thanks so much for the great review. We’re glad our team made your experience smooth and helpful from start to finish. Looking forward to your next visit!

Wood Nissan Lee's Summit responded

Wow—eight years together and still going strong! 🎉 We’re honored to have been part of your car’s journey from day one, and even more excited to hear you’ve officially paid it off—what a huge milestone! Thank you for trusting both our service and sales teams all these years. We truly appreciate your loyalty and look forward to many more miles with you!

Wood Nissan Lee's Summit responded

We're very sorry to hear about your recent experience. It’s clear that the communication around pricing and expectations fell short, and we completely understand your frustration. No customer should leave feeling confused, misled, or disrespected, and we sincerely apologize that this was the case for you. The price difference between what was initially discussed and what was ultimately quoted should have been clearly explained, and any service representative should always treat you with courtesy and respect—especially when questions or concerns come up. That didn’t happen here, and it’s not the level of service we stand for. We’re taking this feedback seriously and will be addressing it internally to prevent similar issues in the future. Thank you for bringing it to our attention—we truly regret that we let you down.

Wood Nissan Lee's Summit responded

Jmw612, we are so pleased you enjoyed your visit to Wood Nissan Of Lee's Summit!

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! It truly means a lot to hear that you feel confident and supported when you visit us. We're honored to be your trusted choice for vehicle care, and we’re grateful for the opportunity to serve you and your family. Please don’t hesitate to reach out whenever you need us — we’re always here to help!

Wood Nissan Lee's Summit responded

Thank you for sticking with us over the years — we’re honored to keep the tradition going strong! 🚗💨 We’re all about making sure you (and your car) feel taken care of, and hey, a little car wash sparkle never hurts either. We truly appreciate your loyalty and look forward to keeping you rolling smooth for many more years to come!