Nate Talamantes

Jodie and Arturo were amazing! both very knowledgeable and friendly. 10/10 experience for my first time buying a car! both very knowledgeable and friendly. 10/10 experience for my first time buying a car! More

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I originally left a 5-star review, but after having time to reflect on the entire experience, I no longer feel that rating accurately represents what happened. I believe a review should be honest, so I’m sh to reflect on the entire experience, I no longer feel that rating accurately represents what happened. I believe a review should be honest, so I’m sharing my experience. My biggest concern was how my grandfather and I were treated during the process. We were completing two deals that night—mine and my boyfriend’s. I originally wanted to complete my deal with Chris Mejia, but as the process continued, Jared became involved. We had communicated that we wanted to continue the next morning, but the process was pushed that night and ultimately continued into the morning of the 16th. I also noticed a significant change in Jared’s demeanor after I said we needed to continue the next morning, and that really stayed with me. There were also concerns with my boyfriend’s financing. Nate explained that the bank’s issue was related to my boyfriend having less negative equity than I did. However, after reviewing the contracts, I saw that his deal was reworked, including changes to the add-ons and the numbers. Seeing that process firsthand showed me that the paperwork could be restructured when necessary, which left me with questions about how my own situation was handled. I was also a returning customer, with my grandfather participating in and signing my main deal, while my boyfriend was a new buyer with a co-signer. Because of the differences between the two transactions, I had legitimate questions and concerns about how everything was handled. On the 18th, I emailed General Manager Rick to explain what happened and give the dealership an opportunity to address my concerns, but I never received a response. I eventually spoke with Tim, explained my experience, and told him how I felt my grandfather and I had been treated. Tim apologized and offered to have the windows tinted. I appreciated the offer, but the tint wasn't really what I was looking for. I wanted my concerns and the way we were treated to be genuinely acknowledged. I gave the dealership an opportunity to make things right, but ultimately I left feeling unheard. The financing issues were frustrating, but what stayed with me most was how my grandfather and I were treated and the change in the interaction when we said we needed to continue the next morning. I’m not writing this to hurt anyone—I’m simply sharing my experience honestly because that’s what a review should be. More

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I would like to take a moment to recognize Cody for being such an amazing person. He is very kind, knowledgeable, professional, and always goes above and beyond to make sure his customers are taken care of. such an amazing person. He is very kind, knowledgeable, professional, and always goes above and beyond to make sure his customers are taken care of. He is someone you can truly trust, and he always makes you feel comfortable and valued. [His Name] is an excellent person, and I’m so grateful to have met him. Over time, he has become more than just someone who works at the dealership—he has truly become like family to me. I appreciate everything he has done and continues to do. I highly recommend him to anyone looking for someone who genuinely cares about his customers! everyone from the surface department is very respectful very nice very knowledgeable. I wouldn’t trade Lancaster Honda service employees for no one in the world. They have became very close. They’re more like my family than employees that work for Honda. More

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Never been insulted or had the worst customer service in my life. Service adviser Robin and Service Manager Cody Broderick need to go back & take Customer Service 101.Cody Broderick went as far as telling m my life. Service adviser Robin and Service Manager Cody Broderick need to go back & take Customer Service 101.Cody Broderick went as far as telling me he wasn't going to work on my car for the reason i took it in, if I kept talking when we were disputing something he was pointing out. And this was suppose to be done 2 weeks ago but Robin & Cody Broderick kept giving me the run around till I posted a review then they called me to setup an appointment. By that time I put more miles on my car. Which is the other thing they were pointing out & I had told them about when I brought the car to have the rearview fixed cause it came loose when i was adjusting. it is a defect in these Honda Accords if you look it up.Robbin tells me when the car was done make you tell your carwash people to be more careful next time with the rearview mirror WOW really. Now they won't fix the other thing they were pointing out & i had told them about. The Owner of this Dealership decided not to get my car fixed because it went over 2k miles which i wasn't told about that i had a milage limit to report things when I Bought this 2026 Honda Accord Touring Hybrid model July 17 . It's obvious to me the Owner of this Dealership doesn't Care about the Customer as long as he has your money already. So make sure you check out your car thoroughly before you drive your car out this Lot or the same thing will happen to you .I've always had Hondas I regret coming to this Dealership I will not be coming to Lancaster Honda to Buy or Service it's the worst Dealership I've ever been too More

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Best dealership in town! The Salesman are honest, trustworthy, and hardworking to give you the best prices. The Salesman are honest, trustworthy, and hardworking to give you the best prices. More

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Great service and would recomend jerson and juan to any one who is in the market. one who is in the market. More

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If you’re looking for a brand new car I really recommend this location due to great sells men. I can confirm that they took good care of me and pleasure to do business with them. this location due to great sells men. I can confirm that they took good care of me and pleasure to do business with them. More

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We had an amazing experience at Lancaster Honda. I highly recommend this dealership. We will be back in the future! I highly recommend this dealership. We will be back in the future! More

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We had an amazing experience working with our salesman, Tommy! He went above and beyond to help us get into a new van that we absolutely love. The entire process was incredibly easy, fast, and stress-free Tommy! He went above and beyond to help us get into a new van that we absolutely love. The entire process was incredibly easy, fast, and stress-free from start to finish. He was professional, knowledgeable, and genuinely cared about making sure we found the right vehicle for our family. We never felt pressured, and he took the time to answer all of our questions and make everything run smoothly. If you're looking for the best salesman around, I highly recommend him. Thank you for making this such a great experience! More

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It was a long and tedious process but the kindness made it bearable. The crew made the experience to a first time car buyer a little less scary. Thanks guys! it bearable. The crew made the experience to a first time car buyer a little less scary. Thanks guys! More

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