Nathan Casillas
Nathan Casillas at Santa Cruz Toyota

Nathan Casillas | Page 5

Finance Manager

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.6
101 Reviews
4.6

101 Reviews

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101 Reviews of Nathan Casillas

July 23, 2025

Dealership Rating
Employee Rating

I understand you have to make ends meet but charging me for a malfunction service on a 3 week old leased vehicle was wrong.. More

by slv steve
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jorge Aguilar, Phil Lopresti , the room ladies in the rental department...amazing

July 22, 2025

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Santa Cruz Toyota consistently provides the best sales and service experience of any dealership I’ve ever worked with. More

by dustin.albertson
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Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy

Jul 23, 2025

Santa Cruz Toyota responded

Thank you so much! It was wonderful working with you and we hope to see you again.

July 22, 2025

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Employee Rating

Attentive and supportive, friendly, knowledgeable, unpressured, helpful would recommend to others shopping for new car More

by billanddarci
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Aguilar

Jul 22, 2025

Santa Cruz Toyota responded

Thank you for the 5-star review and kind words.

July 19, 2025

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Answered all my questions and explained my options very helpful. Also made suggestions on why I would choose each option More

by jeffbaker2000
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Aguilar

Jul 20, 2025

Santa Cruz Toyota responded

Thank you for the 5-stars and your business!

July 18, 2025

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Excellent Service all around. Teamwork prevails. Please consider taking your Toyota there, They make the vehicles, you can't gpo wrong. More

by C.REILLY
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Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy, Mike and Michel

Jul 20, 2025

Santa Cruz Toyota responded

Thank you so much for sharing this! We hope to see you again.

July 18, 2025

Dealership Rating
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The service was good and I was informed of other necessary work that needed to be done. More

by declined3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy

Jul 20, 2025

Santa Cruz Toyota responded

Thank you for the review! Come on back to see us.

July 18, 2025

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Sakes team provided good service. Service department goes beyond and Taking care of their customer, the right way. Thank you. More

by TuDo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy

Jul 20, 2025

Santa Cruz Toyota responded

Thank you for the great review! Come back to see us!

July 17, 2025

Dealership Rating
Employee Rating

Quote was lower than the final bill and took to long to get my car , Saw to many people standing around doing nothing, poor management. I managed for over 30 years and saw a lot of dairy workers, they wer More

by Dvkato
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy

July 16, 2025

Dealership Rating
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Always, fast and efficient with quality knowledge and experience to fix any problems with our Toyota’s. More

by mobilevetmed
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2025

Santa Cruz Toyota responded

Thank you so much for the positive review and your business. Come on back to see us!

July 16, 2025

Dealership Rating
Employee Rating

car was spotless after the detail and seats were very clean! Service was very good as well. However I would have appreciated a little more responsiveness on the text line! More

by walliebutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Jorge Aguilar, Phil Lopresti , Craig Bandy

Jul 17, 2025

Santa Cruz Toyota responded

We appreciate the feedback and your experience! Our team is here for any future needs, and we hope to see you again!

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