Nathan Glavan | Page 3

I own a several luxury cars and have dealt with a lot of different dealers. Sam was a "person" that just talked to us, showed us the unique features and let us decide if it was the right SUV for my wife an different dealers. Sam was a "person" that just talked to us, showed us the unique features and let us decide if it was the right SUV for my wife and myself. Because we eliminated the "strong-arm" tactics, it made us much more included to shop for the overall experience rather than price. Service, help when you need it and listening to the customer go into make car buying once again fun. Unprofessional people give any business a bad "rap." Ted Moore, being a fine person, has transferred his expectations to his staff. I would gladly recommend Edmond Genesis to anyone. Great job!! Bob More

by BOB@BOBMILLS Verified Customer Verified Customer

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Best people in the business with the absolute best customer service. We are always treated great and the process is always painless as well as enjoyable. customer service. We are always treated great and the process is always painless as well as enjoyable. More

by jshupert82 Verified Customer Verified Customer

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Terrible would never recommend.Worst service no Terrible would never recommend. Worst service no communication. Never go there go to Norman or Dallas. They have a Terrible staff from service to Terrible would never recommend. Worst service no communication. Never go there go to Norman or Dallas. They have a Terrible staff from service to sales to the GM himself. More

by kevin.webster Verified Customer Verified Customer

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I have purchased a vehicle from Edmond Genesis. One reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the la reason I purchased their was because of their "concierge" service department. Their service department has consistently failed me. Twice the last two week period they have set appointments to pickup or drop off my vehicle and have NO SHOW/NO CALLED 2 out of 3 times. They claim to field text messages so you can inquire as to the status of the repair. Texts to them with questions were ignored. I called to complain and was told a manager would call me back. They never bothered to call back. Also, earlier this year I had attempted to work with them on a collision repair/warrantee repair. I was assured they could coordinate both and made plans around their promises. After turning in the vehicle for repair, days later I got a call saying that the vehicle was ready and that the collision repair would have to be done separately. Edmond genesis has a problem keeping appointments & over promises while under delivering. Editing review because this service center failed to fix car on first try. Had to return the car for another 2+ week visit. Again zero communication and poor customer service abounded. More

by elanon Verified Customer Verified Customer

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Best place to buy a car hands down. They are quick and attentive. I love the fact that they are down to earth and honest. The fact that they still continue to contact me months after i bought the car is w attentive. I love the fact that they are down to earth and honest. The fact that they still continue to contact me months after i bought the car is what makes them genuine and caring. These guys care about you as a person, get a car from here ! More

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It’s hard to use 25 words to rate this dealership when they are a five star company. Everyone was totally professional, considerate and kind. You are all 5 star!!!!!! Thank you they are a five star company. Everyone was totally professional, considerate and kind. You are all 5 star!!!!!! Thank you More

by NOTNOW91145 Verified Customer Verified Customer

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Purchase environment was good. The skylight would not open and was not repaired prior to leaving. Finance environment was good. There was an large amount of info. open and was not repaired prior to leaving. Finance environment was good. There was an large amount of info. More

by merhabe1 Verified Customer Verified Customer

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Last minute stop for an oil change, without an appointment scheduled. They accommodated us and took care of business in a timely manner. While we were waiting our 4 month old baby got hungry. The appointment scheduled. They accommodated us and took care of business in a timely manner. While we were waiting our 4 month old baby got hungry. The GM, Luke, went out of his way to ensure my wife had access to a private, lockable office, for which to nurse our baby. All possible recommended services were offered, as well as some extra benefits that might help our vehicle. But we were never pressured to add on any extras. We'd gladly return and recommend the service department at Edmond Hyundai. Thanks for taking care of my wife's Santa Fe! More

by Happy Service Customer Verified Customer Verified Customer

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I Had a great experience and management went to great lengths to make sure my car deal happened and I was happy! Definitely would recommend! lengths to make sure my car deal happened and I was happy! Definitely would recommend! More

by ANTONIOKNEWTON Verified Customer Verified Customer

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Purchased brand new 2020 Santa Fe less than 30 days ago. Sales rep tells me prior to leaving dealership he had to air up back tire because it was low. No big deal I thought, that happens. 3 days later, back Sales rep tells me prior to leaving dealership he had to air up back tire because it was low. No big deal I thought, that happens. 3 days later, back tire drops to 24 psi. I call service dept and setup a time to come in and have it looked at as well as the monitor inside the vehicle. Dropped it off all day, come back and I am told it's been fixed and a new radio has been ordered. 3 days later same tire goes flat. I call back in and for 3 days in a row I am told someone will call me back but I never get a call back. I ask for a manager multiple times but never actually speak to one. I am told by several people they are a manager which is laughable because when you look here it tells you their titles. Not one of them is listed as a manager nor has the customer service to be one. We finally got a second appt setup for this past Saturday (8/22) and the service dept tells us that there is a 'pin hole' leak in the tire that keeps going flat. They have to order the new tire so that they all match and would be in Monday. Drive the car home and magically by Sunday (next day) the opposite rear tire (passenger side) is all of a sudden at 24 psi. Keep in mind car hadn't been driven since it came back from shop on Saturday. Monday comes and we call to find out when we should drop off car and they tell us that the tire hasn't come in yet and set up appt for today. We dropped the car off at 7am this morning and at 10 are told they found a nail in the passenger tire. ARE YOU KIDDING ME? It was pretty clear that they rotated the 2 back wheels Saturday but now they are going to try and say there is a nail and we have to pay for it? Of course we are beyond frustrated at this point. We request to see evidence of both tires, the original tire that had the pin hole & the second tire that supposedly has a nail in it. The guy on the phone is completely rude and says "I'll try". What kind of employee's do you have working here? We actually get photos texted to us and go figure none of them show a nail in a tire but "it was there". I am leaving this review here because I feel leadership comes from the top and clearly that is not happening at this location. We have been lied to, treated terribly, been expected to pay for a tire that clearly had issues when purchased, and now it is only being "handled" because I am leaving reviews about our experience. It should not take someone leaving multiple reviews for the right thing to be done. IF the issues are actually "handled" like we were just informed via phone (after my text message to GM) they would be, I will come back and update this review. Until then, worst customer service ever. More

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