Nathan Glavan | Page 4

Best dealership/service department to get all your vehicle needs!!! Very knowledgeable and helpful when it came to my Hyundai. Will definitely return for all my service needs!!!! vehicle needs!!! Very knowledgeable and helpful when it came to my Hyundai. Will definitely return for all my service needs!!!! More

by ECOOTS117 Verified Customer Verified Customer

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This was by far my best car purchasing experience EVER. Sam didnt high pressure me and Paul, in Finance, was quick and efficient. I didn't have to spend an entire day trying to get a car purchased. Thank y Sam didnt high pressure me and Paul, in Finance, was quick and efficient. I didn't have to spend an entire day trying to get a car purchased. Thank you! More

by berrysr1102 Verified Customer Verified Customer

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I like the dealership, but we been having problems with service Repair work on our new brand new palisade on the left front finger doesn't look very good they're looking into it and trying to get done rig service Repair work on our new brand new palisade on the left front finger doesn't look very good they're looking into it and trying to get done right More

by gshk5478 Verified Customer Verified Customer

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Nice Experience Very pleasant and easy experience buying a car. Sam Assaleh was friendly, extremely helpful, and made an extra effort to make sure I was happy with th Very pleasant and easy experience buying a car. Sam Assaleh was friendly, extremely helpful, and made an extra effort to make sure I was happy with the model and price. He had everything ready to go for me. Brian Burton made the Finance experience relaxed and quick. I am very happy with my purchase, and with my overall experience. More

by DAVID@CHSTECHNOLOGY.COM Verified Customer Verified Customer

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We had a great experience buying our new Palisade from Edmond Hyundai. Our salesman William was very knowledgeable. We were treated with respect which made our purchase fun and satisfying. From point of s Edmond Hyundai. Our salesman William was very knowledgeable. We were treated with respect which made our purchase fun and satisfying. From point of sale to financing we would recommend Edmond Hyundai to everyone. More

by HJBRKE Verified Customer Verified Customer

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This is the best service ever. I love my 3 years of free oil changes and car washes with service. I would never buy a car anywhere else! oil changes and car washes with service. I would never buy a car anywhere else! More

by Hannah Verified Customer Verified Customer

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Worst buying experience ever I was in the market recently for a luxury sedan and test drove vehicles from Lexus, Cadillac, Audi, & BMW. Genesis (as a brand) had really good review I was in the market recently for a luxury sedan and test drove vehicles from Lexus, Cadillac, Audi, & BMW. Genesis (as a brand) had really good reviews so I stopped by Genesis of Edmond on 1/31. The salesman (Cole M.) showed me the G70s & G80s. I immediately liked the exterior and interior styling of the G80. Cole is an impressive young man who thoroughly knew the features of the G80. After I test drove the vehicle, I was pretty much convinced it was the vehicle I was looking for. My purchase experience really went downhill from there. The finance guy involved in the negotiations (Neko, I believe) talked really fast and I had difficulty following him on how the financial aspects of the transaction would work (for perspective, I am a Certified Financial Planner with 26 years of experience working with money, finances, borrowing, etc.). We finally agreed on the terms. I was very clear that I wanted to purchase the vehicle through my business. I asked if that was a problem and was told "no, no problem." It was about 8:30 at night and I had been there for about three hours so I didn't review the paperwork with my normal scrutiny. I signed all of it and went home for the evening. A couple of days later I was scanning copies of the documents and realized that I was sold the vehicle personally and not through my business, as I had requested. I made the finance person (Paul Sargent - a different person than who negotiated the purchase with me) aware of the mistake. The salesman (again, a great guy) brought me new paperwork purchasing the vehicle in the business name a couple of days later. So 30 days pass and my temporary tag had expired. I called the dealership and was directed to the Director of Finance, Brian Burton. I told him I was concerned that 30 days had passed but that I didn't have my title info needed to tag the vehicle and to pay the excise tax owed to the Oklahoma Tax Commission. He said "I was just about to call you (which I seriously doubted). Brian gave me a little attitude and implied part of this was my fault (which was a little upsetting). Brian then told me he would have the paperwork to me in a few days. A week passed with no contact from Brian. I called again and asked "Where is my paperwork?" Same response ... Brian said they would have it to me in a few days. Another week passed; no paperwork. Same thing: "Brian, where is my paperwork?"Same response from Brian: "I will have it to you in 1-3 days." But nothing received. I then stopped by to see the general manager. I was told he wasn't available. They took my name and number and was told he would call me. No call back. Another week passes, and I place another call to the General Manager; no call back. Another week passes and I make another call to Brian. I receive same response: "I will have it to you in a day or two." Didn't happen. Another call to the General Manager (my third and last attempt to escalate the issue); still no call back. In the middle of this I called Genesis corporate and filed a complaint. They told me they didn't get involved in sales-related issues between the customer and the dealership, but that they would create a case and try to contact the dealership on my behalf. Brian Burton finally got me the paperwork a full 2 months after the vehicle was purchased. My salesman, Cole, brought it by my office. During our conversation I expressed concern that I would have a big penalty from the OTC for the vehicle not being tagged within 30 days of purchase (again, 1/31/2020). He told me that wouldn't be the case and that the clock on the 30 days wouldn't start until I received the title/tag info. I signed the correct paperwork and received the tag/title info a few days later. It was notarized on 2/4 and that was the date the 30 day clock began to tick NOT when I received it (early April). I went to tag it and was informed that I had a $137 late penalty. The dealership, to their credit, did reimburse me for this amount (that's the only reason they get 2 stars instead of 1). All in all, this is easily the worst vehicle purchase I have ever had. Again, my salesman (Cole) was awesome. But the finance manager and general manager were both a near total fail. Genesis makes a fantastic luxury vehicle with near all/all of the features offered by Audi, BMW, etc., but for a lot less money. I can't recommend Genesis enough. But just don't buy it at Genesis of Edmond; buy it somewhere else. More

by Dchadf Verified Customer Verified Customer

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HORRIBLE dealer experience. Was pre-approved through Hyundai Motor Finance spoke to the General Manager Luke Glavan about this purchase. Also spoke to Brian, the finance director, asked about the price Hyundai Motor Finance spoke to the General Manager Luke Glavan about this purchase. Also spoke to Brian, the finance director, asked about the price of the new 2019 Hyundai Ionic Limited... specifically if the price online was the actual purchase price of the vehicle. Brian said yes, except for a $599.00 doc fee. So I drive to Edmond from Yukon to look and drive the vehicle.... First off the vehicle is filthy dirty with pollen and dust. Luke knew I was coming but didn’t run the car through the wash. The car had 88 miles on the ODO and had TONS of damage. Multiple scratches in the paint, one past the paint and primer down to bare plastic. The rear passenger side wheel has damage etched into the wheel. The rear passenger tail light had a chunk missing out of the plastic housing and that somehow caused the rear turn signal to not work which left an error warning on the dash the entire duration of our test drive. Lastly, the sunroof shade made loud noises when it opened and closed, like a metal clanking noise. NONE of these these issues should be happening on a brand new vehicle with 88 miles on the ODO. This vehicle was in ROUGH shape and no one thought it would be wise to be UPFRONT AND HONEST about the condition of the vehicle that sat on their lot for over a year. Our salesman that followed us into the parking lot said to call or text Luke and let him know that none of these issues were disclosed to me before making the trip. Not only did they lie about the damage to a car with 88 miles on the ODO, but they lied about the price. Neither Luke or Brian disclosed that the online price didn’t include discounts that I didn’t qualify for or the $2,000 I’m dealer add ons. Brian told me Edmond Hyundai is all about making customers happy and being “transparently about their prices. That was a lie... this dealership, general manager, and staff are far from reputable, honest and do not have an ounce of integrity. BUYER BEWARE! More

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Edmond Hyundai is now a part of our family!!! I could not be more pleased with the deals we found here. What was even better was the way they treated us from start to finish. We will only be going I could not be more pleased with the deals we found here. What was even better was the way they treated us from start to finish. We will only be going here for all of our vehicle needs from this day forward. Thank you for the excellent service!! More

by TARRA.HARRISON1 Verified Customer Verified Customer

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The Edmond Hyundai employees were very nice and respectful. I appreciate all of their help in helping me find the perfect new car for me. respectful. I appreciate all of their help in helping me find the perfect new car for me. More

by katie.cobble Verified Customer Verified Customer

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