Nathan Haugh | Page 44

Complete Satisfaction Purchased two vehicles in the month of August. Could not have been more comfortable through out the entire process. Worked with Joe Daroie initially h Purchased two vehicles in the month of August. Could not have been more comfortable through out the entire process. Worked with Joe Daroie initially however it was more of a team/family atmosphere. The minute I sat With Joe I knew i was purchasing a vehicle from him. His personality and demeanor was overwhelming. His knowledge of all of the products that Flaggship offered was amazing. Once the deal was finalized Joe made the delivery process of the vehicle to my wife an exciting event! My incredible experience did not stop there. I was introduced to the finance staff, sales staff as well as service writers and service manager, Each person offering their assistance to myself and my wife whenever we had a need to be at the dealership. More

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The entire service rep staff is top notch. Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture. More

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The only Place to go! I have been buying cars from flagship in lynnfield for over 10 years . This is my 4th vehicle from them! I cannot say enough about the staff. Joe my s I have been buying cars from flagship in lynnfield for over 10 years . This is my 4th vehicle from them! I cannot say enough about the staff. Joe my salesman is the best they come. Gil in finance makes the process a breeze. They truly treat me like family! I would reccomend them to everyone. The whole process is actually fun and not stressful at all! After I purchased the car Suada even stayed late to go through all the features on my new coupe! I love this dealership and the people who work here are the reason I will never go anywhere else! More

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excellent reason to shop for your vehicle here have been to the dealership frequently for 6 years now and still extremely satisfied with everything. I continue to work with Joe for our purchases or have been to the dealership frequently for 6 years now and still extremely satisfied with everything. I continue to work with Joe for our purchases or leases. I continue to work with Nathan for our service and has given my wife and I a 10 plus service rating continuously and now I wish to thank Suada who has not been there long but hope she stays at this dealership for our future help as she took the time to help my wife with her new vehicle purchase and than took the time to answer my questions in my car. this dealership makes my experience perfect everytime we are there and thanks to all 3 team members I will continue my purchase or lease and service at flagship. Bruce Doyle More

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My New C300 I am extremely satisfied with my purchase. Julia and Chris were a great help. Their level of service is outstanding and I strongly recommend you see t I am extremely satisfied with my purchase. Julia and Chris were a great help. Their level of service is outstanding and I strongly recommend you see them if you need any help. Thanks for everything. More

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Paige Babcock Flagship Mercedes I am a recent buyer of a Mercedes from Flagship Mercedes. This is endorsement of the highest degree for Paige Babcock my sales representative at Flags I am a recent buyer of a Mercedes from Flagship Mercedes. This is endorsement of the highest degree for Paige Babcock my sales representative at Flagship. This is also not the only Mercedes I have purchased at Flagship. It is however my first experience in dealing with Paige as my prior representative had retired. Paige is a wonderful representative of Flagship and I highly recommend her to any reader of this review for the following reasons. From the very beginning of our sales relationship, Paige was a great listener. While she helped me to define my interests, she offered all sorts of options and explained differences between the various things I thought I wanted in my new purchase. She never tired or tried to sway me into anything that was inconsistent with what I was asking to purchase. It doesn't seem like much of a difference but it is a quality and distinction difference from the typical stereotyped car salesperson found mostly everywhere in the auto industry. If you are on the buyer side of a car purchase, you know exactly what I am describing here. I was always made aware of any promotion that may have been a financial advantage to me. She questioned things she didn't think I understood and continued to be sure I was comfortable in the final choices. I was not an easy sell and I changed my mind many times. It could have made most seller very frustrated but not Paige. We discussed all sorts of options relating to new and pre-owned vehicles. She informed me of advantages to various financial purchase options. She remained patient as I changed my mind and caused her more work in finding exactly what I was looking for at the time. When I made my final choice we had covered several months in time. Then the process of preparing the car for sale. This went along beautifully. Justin helped me understand purchase options. He did a great job and I never felt pressured even as he was doing his job making sure I fully understood the options. Paige followed up on the physical preparation of the new car. So, when I picked up the car it was flawless. The transaction was quickly completed by Flagship. Paige introduced me to Paul one of Paige's managers. He assured me that Flagship would take care of any problems I might encounter to include an option to change my mind on the sale. Very pleasant gentleman. Then I drove away in my new ride. Paige has checked in on me several times since the purchase just making sure everything is fine....and it is. Thank you Paige and Flagship. More

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started poor but finished strong What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some persistency and hard work. My experience went from sub par to one of good standing so I give it a fair overall experience More

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"Outstanding" Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get treated with the same respect whether your ordering a 57.97 part, having your car serviced or purchasing a new Mercedes. On the way to work my wife experienced one of those "New England potholes" and was stranded roadside 56 miles from the dealership with one call to Nathan Haugh in service she was all set, he offered to have a loaner car brought to her location and had a truck to her in 35 min. the car was delivered to the dealership and fixed that day, during this process she received two phone calls as well as two text updates on the tow trucks ETA, and making sure she was all set. Empathy and genuine caring can't be taught in a classroom or seminar, this Dealership and the people who represent it are by far the best. in the business. More

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Nathan has helped me with my vehicle for more than 5 years. He has always been honest and professional in going about his job. Nathan is one of the many rea has helped me with my vehicle for more than 5 years. He has always been honest and professional in going about his job. Nathan is one of the many reasons why my next vehicle will also be purchased at a Herb Chambers dealer Simply The best. Need I say more? More

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comfortable experiance Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staf Salesman Joe Daroie is one of the most passionate and knowledgeable people that I have met. I am not a white collar worker yet Joe and the entire staff treat me like i am their most important client each and every time I walk in. the service department is second to none. I have complete confidence and trust whenever my wife or daughter bring their car for service. Knowing that only the service that is necessary will be performed gives me a great sense of comfort that I don't have to bring each car when they are due for service. In the last 7 years I have purchased approximately 8 vehicles, all from Joe and I will say that he has never sold me an option that i would never use. He is extremely conscientious and takes the time to learn about and my habits/needs More

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