Nathan Hudson | Page 2

My recent experience with Landers McLarty Subaru was incredibly frustrating and left me feeling deceived. Despite expressing my interest in a specific vehicle and reserving an appointment that afternoon incredibly frustrating and left me feeling deceived. Despite expressing my interest in a specific vehicle and reserving an appointment that afternoon, the sales team failed to inform me that the vehicle was not truly reserved until I paid a deposit. As a result, the car was sold to someone else over the phone within a few hours. This lack of professionalism and disregard for my needs as a customer was deeply disappointing. The sales representative did not ask enough questions about my intentions to buy and assumed I was only interested in a test drive, even though I live out of state. It is clear that the dealership's primary focus is making a sale, rather than providing quality customer service. This lack of integrity and attention to customer needs is disheartening. Selling the car I had reserved without giving me the opportunity to purchase it is completely unacceptable and shows a complete disregard for customer loyalty and satisfaction. I wasted time and resources preparing to buy the car, only to have it snatched away without any consideration for my needs. I strongly caution anyone considering purchasing a vehicle from Landers McLarty Subaru to proceed with caution. Their failure to ask important questions, misleading communication about vehicle reservations, and ultimately selling the reserved car without consideration for me as a customer have left me dissatisfied and frustrated. I cannot recommend this dealership to anyone looking for a trustworthy car-buying experience. More

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He is a very aggressive salesperson, and very rude at that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. More

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Chris was great doing business with him. He’s very knowledgeable and if he didn’t know an answer to my questions he would get with someone to find out and responded back to me promptly. Very He’s very knowledgeable and if he didn’t know an answer to my questions he would get with someone to find out and responded back to me promptly. Very good dealership to work with, I’m sure I will be back in the future for an upgrade one day. I am glad I opted for my first Subaru! More

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Very helpful and extremely knowledgeable about the vehicle. She maintained great communication during the process which was appreciated. She has a wealth of knowledge that enabled us to have a positiv vehicle. She maintained great communication during the process which was appreciated. She has a wealth of knowledge that enabled us to have a positive experience. More

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Actually enjoyed the buying experience. Chis was pleasant, professional and prompt. All of the LMS staff was superb. I was on a relatively short schedule. Chris kept things moving. My thank Chis was pleasant, professional and prompt. All of the LMS staff was superb. I was on a relatively short schedule. Chris kept things moving. My thanks to the sales manager, Chris’ mentor (sorry forgot his name), finance and service reps were easy to work with and explained their well. Thanks for the help and personal support. More

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Quan was amazing and went above and beyond to take care of my family. We love our first Subaru!!! I highly suggest if you are needing a new vehicle please give these guys a chance. of my family. We love our first Subaru!!! I highly suggest if you are needing a new vehicle please give these guys a chance. More

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Surprisingly attentive after the sale, good experience overall, but financing process does take some time. overall, but financing process does take some time. More

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Just purchased my first vehicle today. I worked with Asia Echols and she made the process easy. She was friendly and kept me up to date with the location of my vehicle. The entire team was I worked with Asia Echols and she made the process easy. She was friendly and kept me up to date with the location of my vehicle. The entire team was friendly and I will return in the future for any needs. More

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Great sales and customer support team. Helped me trade up to a new vehicle versus a used. Happy wife happy life! Helped me trade up to a new vehicle versus a used. Happy wife happy life! More

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LOVED our interactions with Asia Echols and Chauncey Carter— least agonizing car purchase ever and I hope they have continued success. Carter— least agonizing car purchase ever and I hope they have continued success. More

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