Nathan Karr | Page 6

Staff are professional and easy to work with. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. More

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I have been a customer for over 16 years at this location and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. More

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My service representative was very friendly and listened to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and prof to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and professional. The general manager of the dealership made me feel like an important customer. I was given a loaner vehicle for the day so I could get to work. The dealership kept my vehicle for an entire day to make sure everything was done. I appreciate their professionalism. More

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I recently purchased an outstanding pre-owned Mercedes (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delive (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delivery of our new car without a hitch. Five Star Service! The negotiation process was easy. I worked with the finance manager (Kristian) who was also a pleasure to work with. Simple and clear. No hidden charges or extra fees. He even was able to finance us with our current bank. Also, Five Star Service! I scheduled a service appointment (Nathan) to check the AC. Nathan was very friendly and helpful. Great job of explaining everything. My AC was fixed and ready the next morning, no charge. Again Five Star Service! A diagnostic, while it was being serviced, indicated that the rear tires were at a level 1 on a scale of 1-10 where 10 is the best and 1 is the worst. Expecting the same level of stellar customer service that I have received so far, I reached out to the General Manager (Anthony) requesting that the dealership replace my rear tires, because they are not safe to drive on. In turn I offered to purchase new front tires at my own expense so that I would have a new set. According to Anthony, a 1 out of 10 rating does not fall within "their" range to qualify for replacement. Unfortunately, for that reason ONLY, I do not recommend Mercedes-Benz of Des Moines. More

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Thought they were very nice, courteous and liked the text system that kept me informed. system that kept me informed. More

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They were very quick and efficient and explained things very well. Salesman had told me I had a feature on my car and I thought it wasn’t working but they told me that I did not have that feature very well. Salesman had told me I had a feature on my car and I thought it wasn’t working but they told me that I did not have that feature More

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Always friendly and helpful when we have been on the road with issues. Fast to respond to our service needs and always accommodating our service schedule. We are very thankful to have Mercedes of Des Moines with issues. Fast to respond to our service needs and always accommodating our service schedule. We are very thankful to have Mercedes of Des Moines as a valued partner of Landjet Omaha and Landjet Des Moines. More

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I always come here for my car maintenance and I never get disappointed we’ll done guy customer service is awesome disappointed we’ll done guy customer service is awesome More

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Wonderful people. If it weren’t for the service department I wouldn’t be at this Mercedes dealership If it weren’t for the service department I wouldn’t be at this Mercedes dealership More

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Quick clean well done fair price no problem I am really running out of words running out of words More

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