Nathan Moore

Nathan is your guy! Great experience buying my new car! Don’t go anywhere else! Great experience buying my new car! Don’t go anywhere else! More

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Out of state buyer, home state registration and title delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an ou delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an out of state purchase. At the beginning of the transaction, I asked to have the title and docs sent to me so I can perform the registration myself, it’s a 10 min in person transaction at my local DMV. I was informed by Nathan who was the sales rep that Kuni BMW would need to do the vehicle registration for me through their 3rd party vendor. I stressed that did not want to have the car delivered to me and have to wait days for registration. My state does not offer temp plates so if the vehicle is not registered, it cannot be driven legally in my state. I explained all of this in great detail with Nathan. Nathan talked to Willie and Willie called me to reassure me that their 3rd party title vendor is the best and even said “…the car may very well be registered before it’s even delivered to you.” I took their word for it, believing that my concerns were taken seriously, and went ahead with the deal. Fast forward a week, the deal is finalized. All documents were signed by me and received by Kuni, they also confirmed that payment was received and the vehicle is paid for and gave the okay for my transport company to pickup the vehicle. The vehicle was picked up within 48 hrs from the day it was okayed. I spoke to Nathan on that pickup day to let him know the ETA for delivery to me is 4-5 days (north west to north east). He explained to me that he will work on the registration and titling piece right away. Again, I stressed that I don’t want to have the car delivered to me and just sitting there because it’s not registered. I cannot drive it until it’s legally registered in my state. I asked again to have the title and docs sent to me to me so I could register the vehicle myself, again - he said it has to be done by their 3rd party title vendor. He said he will work on it right away. The day before the car is supposed to be delivered to me, I contacted Nathan again to see what the update was on the registration/title. He then informs me that the title for the vehicle that I have already purchased and is a day out to be delivered to me, is still with the previous owner’s lien holder, (bank). Kuni hadn’t paid off the loan balance and obtained title from the trade in that was done. I was very disappointed and frustrated as I stressed concerns about this and was told it was being worked on but clearly that wasn’t the case. I asked him to escalate and at this point, I asked again to send me the title and documents so I can register the vehicle myself. It’s the day before delivery to me and they don’t even have the title in hand. This meant that it is now delayed to be sent to their 3rd party titling vendor and of course, I’d be left with a new car that I can’t drive as it’ll take days to register the car. He escalated to Willie and Wille called me explaining that the title was not in hand by them but they’re working to get it today and will send directly to their 3rd party. This was the day before I take delivery. I asked again to just send me the title so I can register the vehicle myself, it’s already delayed because the previous lien wasn’t paid off so now everything else is delayed as a result. Willie advised that it has to be sent to their 3rd party title vendor and it was escalated with them. Frustratingly, I said okay and hoped it was in fact escalated. The following day I took delivery of the vehicle and I called Nathan again. All he told me was that Willie gave me the tracking number for the overnight package with the title that was sent to their 3rd party title vendor and it’s in their hands now. This was 4 days ago and I haven’t heard from Nathan or Willie or anyone from Kuni BMW since. 2 days ago, contacted their 3rd party title vendor directly and they advised to me that the process that Kuni BMW told me would happen on their end was totally incorrect. They also told me that they asked Kuni to honor my request and send me the title to register the vehicle myself, but Kuni did not honor my request and sent it to them instead. Even though it was Kuni who delayed getting the title to them in the first place. As of today, I haven’t heard from anyone at Kuni since the day I took delivery of the vehicle (4 days ago). I’ve been calling and working directly with the 3rd party title company and they’ve been great, this is not their fault. My DMV is closed on the weekends so my next update is on Monday, which will be 6 days after I had the car delivered and it is still not registered and I cannot drive it. This is totally unacceptable. How could everyone say they are working on the registration but no one knew that they did not have the title in hand for a vehicle that was sold? There’s no internal process to check to ensure that the dealer has title in hand for a car being sold? Not during the down payment step? The document signing and mail delivery step? The dealer receiving payment step? This was an absolute failure and the worst out of state car buying experience I’be ever had. With every vehicle that I’ve purchased out of state (essentially cash transactions - wire + certified bank check), I’ve done the vehicle registration myself. From a customer service standpoint, It doesn’t make sense for me to wait days (mailing docs back and forth, get a courier, etc…) to have someone do something that I can do myself. I explained this many times to Nathan and Willie. This is not a service to me as a customer, but rather an inconvenience and an extremely frustrating experience. The worst thing is, it did not have to be. The exact concern that I explained to Nathan and Wille that I did not want to have happen, is exactly what happened. It is very unfortunate but I will not be doing business with Kuni BMW again, nor would I recommend them. More

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It all started and ended with Nathan Moore. I was in contact with him about what I was looking for and he got back to me pretty quick with a car that was hitting my criteria. Newish, hybrid, To I was in contact with him about what I was looking for and he got back to me pretty quick with a car that was hitting my criteria. Newish, hybrid, Toyota. He found a car that met/exceeding my needs and things I didn't know I wanted! He was busy with other customers, but still manage to make me feel like I was being taken care of promptly. Good can juggle, the best can entertain while the xxxxx in the air. Finance was the best, I usually dislike that part the most, but Scott was amazing. He sold me on some items while not forcing it on me. I felt like my best interests were his motivation. I felt like I was hooked up with a buddie discount. One could argue the only knock was the coffee maker... but I don't drink coffee :) More

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I work on boats up in Alaska so communication is normally by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every question I had and when we found the ones I wanted put a hold on them for me so as soon as they were available. I made my appointment from the boat and brought my car in Allen had my loaner car ready to go and I was on my way in 5 minutes. My car was finished the same day and again 5 minute pick up. Awesome service on what was a 3 month project of me asking questions, getting pricing, etc. More

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Had a great experience today. Both Mike and Nathan were great. I look forward to working with both of them in the future. Great sales people! great. I look forward to working with both of them in the future. Great sales people! More

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New Lease Deal: BMW X2 Had the pleasure to be in the hands of Mike Baggs. Expert in his field. Was clear, concise and considerate on all the questions i asked and the infor Had the pleasure to be in the hands of Mike Baggs. Expert in his field. Was clear, concise and considerate on all the questions i asked and the information i seemed. He had me leaving the Dealership in a Brand new car within 2 hours and all paperwork complete. Cannot thank him enough. More

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