"Great Purchasing Experience"
Camron and Beni were a great help in purchasing 2 cars; we've had a great overall experience and feel confident in Kuni as our purchase and service point. A pleasure to work with!
"Kuni BMW, only place to buy a BMW."
- Raven Schreiner
I cannot say enough about the Sales and Customer Service at Kuni BMW. Mike Baggs and his Assistant Scott went absolutely above and beyond with us this past Saturday. Both were very clear, concise communicators and could not have been more fun to get to know. Kuni gave us a VERY fair price for our trade in and made that portion of the process seamless. I told Scott the requirements for my new car and within 15 minutes I was sitting in the car we bought. Met and exceeded every requirement we had and Ben in finance took very good care of us. This is our second BMW and would definitely recommend starting at Kuni BMW if you are in the market for the ultimate driving machine. Thank You Mike, Scott and Ben!
"Experience, knowledge, and customer service"
- Joanne M Landry
From the first contact with Melissa Larson online the experience with the BMW Kuni team was efficient, knowledgeable, and organized. I was able to inquire about various vehicles to better understand a good match for replacing my current SUV. Not only did Melissa follow up but was in touch with Mitch Allee the sales representative to ensure the onsite visit went well. Mitch is a professional, personable, and effective sales representative. He provided detailed information about the two vehicles I was considering and allowed me plenty of time to decide on the best model. He then coordinated a perfect color and interior search and brought the car to the dealership. I couldn't be happier with the entire experience with all the staff. I can highly recommend Kuni over any other BMW dealership in the Portland area.
Excellent experience with Mike Baggs as usual. Aundra was fantastic and clearly a strong believer in the BMW. We love our new M550, beautiful car.
"Great service as always!!"
Car repairs done in a timely manner and fantastic service as always. Decided to purchase an extended warranty and the service and deal was outstanding.
The lease-to-retail experience was good: smooth and efficient. The only hiccup was discovery of a recall item that hadn't been dealt with, meaning the transaction couldn't be completed unless/until the repair was made. Fine. Except the vehicle had been in for service of another recall item only three weeks prior. And this latest issue was known to the dealer for months prior (air bag recall) though I don't remember being notified. I've had significant challenges with this service department over the years: mis-diagnoses, NO diagnoses, failures to reset monitoring equipment...and now this, a simple failure to check the vehicle's recall notices. So three cheers for the sales team: they did great. Service department: thumbs down.
"Helpful, Informative and Pleasant. "
Jay Meeuwsen was helpful, informative and pleasant. At no time did I feel pressured. He has extensive knowledge of his product line and answered all of my questions.
"Purchased 2017 X6 xDrive35i"
Exceptional experience working with Cameron, Sales, Ryan, Sales Manager and Ben, Finance. All three individuals were professional in every aspect of the sale. If you're looking for a BMW, go see Kuni and ask for Cameron.
- Kathryn Frederick
Dealing with Kuni BMW is the most pleasant way to not only buy a car but to have the car serviced. They make sure you understand everything they are going to do to the car and what was found during the service. The waiting room is excellent (though the temperature was a tad on the chilly side), good snacks, coffee, water etc. The staff is very welcoming and friendly. I've had many vehicles over the years from many different dealerships and I must say Kuni BMW stands far above the rest
"Above and beyond experience"
My wife was 9 months pregnant with our first child and due any day. For a variety of reasons, we had been asked not to leave more than 30 minutes between us and our hospital, just in case.
I sent an email to Kuni about a lease on one of their 2016 BMW X1 service loaners during off hours. First thing in the morning Devin got back to me answering some questions I had, and then we quickly negotiated a deal. Then I realized that some of my numbers were off (100% my fault) that put the car out of our budget. I didn't feel comfortable asking for more off, but Devin asked me where I needed to be. To my amazement, Devin emailed me 15 minutes later and was within $2 or $3 a month of where I wanted to be. I practically fell off my chair. I buy a lot of cars and this was one of those deals that you get once and never experience again. But I wanted the safest car we could afford for my wife and kid and so we jumped at it, of course.
We filled out the credit application online in between meetings and gave Devin a deposit over the phone. At this point, we had to work out logistics for picking up the car. I was prepared to have the car shipped to Seattle for $300, but Devin offered to meet us in Tacoma on his day off to deliver it. I was floored. But it didn't stop there. We were handed off to Abdul, our CA, to complete our paperwork and arrange the logistics for delivery. We had all the paperwork approved and finalized in less than an hour, at which point Abdul tells me he is going to drive the car to us in Seattle, at home, THAT NIGHT.
Above and beyond the call of duty - a 3.5 hour drive, in rush hour to Seattle, to get the car to us the same day. Unreal.
The car was in immaculate condition despite being soaked, even waxed. Abdul finished the paperwork with us in less than 15 minutes and the next day, Benjamin had scanned copies of all of it for us for our records.
I can't wait to visit Kuni on our next trip down to Portland, hopefully with our baby, to properly thank them in person for giving me an amazing deal on a great car and then really going above and beyond to get the car to us.
Thank you Devin and Abdul for the craziest, most customer service oriented car buying experience I've ever had. I can't promise you'll get the same insane deal I did, but I can promise you they'll try their best.