Neal Watson
Neal Watson at Sunset Ford

Neal Watson | Page 10

Fleet Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
not yet
rated
101 Reviews

I have been a Ford Service Advisor for many years and enjoy helping people with their Ford product. I am here Monday - Friday and lead our Mobile Tech Van for the Service Dept. My goal is to assist with completing as many Ford Recalls as I possibly can and provide customer's the convenience of coming directly to their home or place of work. Feel free to contact me direct if you have a Recall on your Ford or just need basic maintenance, and I will get you scheduled!

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Specialties & Trainings

Ford Service Advisor

not yet
rated

101 Reviews

Write a Review

101 Reviews of Neal Watson

January 06, 2021

Dealership Rating
Employee Rating

Did recall work and got me in and out quickly and took care of problem. Thanks for your help. Great thanks again. This survey is ridiculous More

by Jbertarellis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 08, 2021

Sunset Ford responded

We appreciate the outstanding rating! It was such a pleasure working with you, and we can't thank you enough for giving our team the chance to earn your business. Thank you for choosing Sunset Ford!

January 01, 2021

Dealership Rating
Employee Rating

Lonnie is awesome. Her customer service skills & communication made me feel at ease and plan ahead for the timing of my service work. I will definitely be back. More

by jschnurbusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Lombard , Lonnie Pope, Larry Sidberry

Jan 04, 2021

Sunset Ford responded

Thank you for taking the time to share this! We are very lucky to have Lonnie on our team, and we are so happy to hear that she made your visit top-notch. It was a pleasure working with you, and we look forward to your next visit with us!

December 31, 2020

Dealership Rating
Employee Rating

Excellent service department that is why we bought our car at Sunset! Sales department as well as service department are excellent. Courteous and always so helpful! More

by KEITHSCHULTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2021

Sunset Ford responded

Thank you for the fantastic review! Our team always enjoys working with you, and we appreciate your business. We look forward to your next visit!

December 22, 2020

Dealership Rating
Employee Rating

The service department at sunset Ford is by far the best guys to work with! I recommend them to all my friends! Neal helped me after 3 other Ford dealerships cost me over $1000 and had no answers and refuse More

by RFOXXRACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Johns

Dec 23, 2020

Sunset Ford responded

Thank you so much for the kind words and recommendation! We are very happy to hear that our team could help and get you taken care of. We are here for any future needs!

December 10, 2020

Dealership Rating
Employee Rating

Having a mobile fleet for our vehicles has been a real convenience and working with Neil has been a real pleasure, we will be using you to service our fleet from here on out, thanks again for the prompt a More

by MWIEGERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2020

Sunset Ford responded

Thank you so much for the feedback! We are very lucky to have Neal on our team, and we are glad to hear that he has provided you top-notch service. We appreciate your business and look forward to our next visit!

November 18, 2020

Dealership Rating
Employee Rating

The people were pleasant and professional but we had a set appointment for what should have been a short service that turned into a two and a half wait. I was told there was communication issues between t More

by rnhodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 21, 2020

Sunset Ford responded

Thank you so much for bringing this to our attention! I am so sorry this happened during your visit. Being short handed 6 front line service staff members certainly does not help. It is always our goal to have our customers back on the road in a timely manner, and we do apologize for the wait time you experienced. We hope to have the chance to work with you again. If there is anything we can do for you, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

November 11, 2020

Dealership Rating
Employee Rating

I recently had my 2013 Ford Edge serviced by Sunset Ford. They brought their mobile service van to my home and did a full works package to my car. Neal was the lead man and he did an A+ job. It was a fantast More

by KHEINRICHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2020

Sunset Ford responded

Thank you so much for the great review and for choosing our new Mobile Service option! We are so happy to hear that you enjoyed your experience, and the team provided you with top-notch service. We appreciate the recommendation, and we look forward to working with you again!

November 11, 2020

Dealership Rating
Employee Rating

I'm so greatful for Mark ,Nell, and Mike Sinsmeyers. they were so kind and patient with me they went out there way too get my truck back running More

by Connerfelicia34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Erickson , Michael Sensmeyer

Nov 12, 2020

Sunset Ford responded

This is wonderful to hear, and we truly appreciate your business! Our team is here for any future needs. Thank you for choosing Sunset Ford!

October 30, 2020

Dealership Rating
Employee Rating

Neal was very nice and helpful. Done timely. Notified when done.. All good! We will come back when our car tells us that it time. Thanks More

by janmosblech1@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2020

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

October 17, 2020

Dealership Rating
Employee Rating

This was a first for us with the mobile service vehicle. It was amazing and so simple! What a terrific service to be offering. Loves it and will continue to use this option. Thank you Sunset! And thank you More

by ZWICKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Heutel, Jenn Hall, Teresa Farris , Angelo Galasso, Ashley Godfrey

Oct 19, 2020

Sunset Ford responded

Thank you for sharing this with us and for being one of our first mobile service users! We appreciate your business and look forward to working with you again.

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