Neal Watson
Neal Watson at Sunset Ford

Neal Watson | Page 9

Fleet Service Advisor

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
not yet
rated
101 Reviews

I have been a Ford Service Advisor for many years and enjoy helping people with their Ford product. I am here Monday - Friday and lead our Mobile Tech Van for the Service Dept. My goal is to assist with completing as many Ford Recalls as I possibly can and provide customer's the convenience of coming directly to their home or place of work. Feel free to contact me direct if you have a Recall on your Ford or just need basic maintenance, and I will get you scheduled!

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Specialties & Trainings

Ford Service Advisor

not yet
rated

101 Reviews

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101 Reviews of Neal Watson

April 08, 2021

Dealership Rating
Employee Rating

Neal Watson came to my home to take care of a recall update fir my Escape. He was pleasant and professional. I am appreciative of the mobile van possibility. More

by Linda Hill
Customer Service
Recommend Dealer
Yes
Apr 09, 2021

Sunset Ford responded

Thank you for choosing our mobile service! It was a pleasure working with you, and we will see you next time!

March 26, 2021

Dealership Rating
Employee Rating

After a slight hiccup and miscommunication Sunsets Serivce Dept met the demands of my needs. Thanks Neil for walking me through Fords protocol. Glad I chose Suset for our service repairs. More

by tdattoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2021

Sunset Ford responded

We appreciate you sharing this with us. It was a pleasure working with you, and our team is here for any future needs!

March 06, 2021

Dealership Rating
Employee Rating

I always take my vehicle to Sunset Ford for service their staff is friendly and very knowledgeable, I love the way they clean my car to protect me from Covid, I feel real safe there More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis, Jenn Hall , Doug Bauer, Bob Edwards Jr., Sean Johns, Mike Konersmann, Lonnie Pope, Michael Sensmeyer, Sydney Smith

Mar 08, 2021

Sunset Ford responded

Thank you for taking the time to share this with us! Our team has been working extra hard to ensure we are protecting every customer. We appreciate your business and look forward to working with you again!

February 26, 2021

Dealership Rating
Employee Rating

Neal was so kind and helpful! He took care of my recalls and made my car safe again! Thank you so much Neal!!! Much appreciated! More

by conaway.nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Sunset Ford responded

We appreciate your business and are so pleased to hear that Neal took care of you! Our team wishes you all the best. Come back and see us!

February 23, 2021

Dealership Rating
Employee Rating

Above and beyond. Came to my house, changed my battery, made sure everything was in working order. I am very pleased with the level of service. More

by jpdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angelo Galasso

Feb 24, 2021

Sunset Ford responded

Thank you for sharing with us! Happy to hear our team got you back on the road, and we wish you many safe miles!

February 14, 2021

Dealership Rating
Employee Rating

Although I’m disappointed that I had engine problems again, right after a brand new engine was just installed 5000 miles ago, the service I received was superior from your service dept. and Enterprise! More

by Wcdaniel66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2021

Sunset Ford responded

We appreciated the feedback, and our team is here for any future needs!

January 28, 2021

Dealership Rating
Employee Rating

The service department at Sunset Ford is the best I’ve ever been to it is very clean and is constantly being sterilized since the Covid outbreak, keep up the good work More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis, Jenn Hall , Doug Bauer, Bob Edwards Jr., Sean Johns, Mike Konersmann, Lonnie Pope, Michael Sensmeyer, Michael Wilhite

Jan 29, 2021

Sunset Ford responded

Thank you so much for taking the time to share your feedback! We are doing our best to ensure our team and customers are safe in our facility, and we appreciate that you see that and felt that way. We are here for any future needs!

January 20, 2021

Dealership Rating
Employee Rating

Loved that they came to my house to do my oil change. The the mobile service was super convenient. A little pricey, but completely worth it. Saved my time and kept me from having to wait in a public area for More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angelo Galasso, Ashley Godfrey

Jan 21, 2021

Sunset Ford responded

Thank you so much for the feedback! We are proud to be able to offer this to our customers and appreciate your making an appointment with us. Our team hopes to work with you again!

January 08, 2021

Dealership Rating
Employee Rating

Been with Sunset Ford since 1993 leasing and purchasing vehicles. Always have had excellent professional service through the years. They strive for 100% customer satisfaction and I would recommend Sunset F More

by BMOOSEMILLER79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis , Lonnie Pope

Jan 08, 2021

Sunset Ford responded

Thank you for the review and recommendation. We appreciate your business and always enjoy having you here. Our team wishes you all the best. See you next time!

January 06, 2021

Dealership Rating
Employee Rating

Good communication as extensive work was being done over several days. Friendly and professional staff and most important, work was done correctly the first time. More

by Jpb1701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2021

Sunset Ford responded

Thank you for the great review! We are very happy to hear that our team could help and get you safely back on the road. We appreciated the chance to work with you, and we are here for any future needs!

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