Neil Chapman

I came to the service department at 11:00 just for a oil change and did not leave there until around 3:00 it was totally ridiculous. change and did not leave there until around 3:00 it was totally ridiculous. More

by NHKZ67 Verified Customer Verified Customer

Print

Honest, helping, hardworking, dealership. I fully trust them with all my maintenance needs, on my Buick and my GMC truck. I fully trust them with all my maintenance needs, on my Buick and my GMC truck. More

by 1coyoterich Verified Customer Verified Customer

Print

Fast and friendly service that made me feel at home. Service advisor kept me informed Service advisor kept me informed More

by NEILC0210 Verified Customer Verified Customer

Print

Easy to make appointment and when I arrived they were right there to check me in. Great fast service. Thank you. right there to check me in. Great fast service. Thank you. More

by l.kluver Verified Customer Verified Customer

Print

Very disappointed in my most recent service visit. I took my 2024 Blazer RS with 30 000 miles on it, in because the transmission is slipping. I told them it happens between 40 and 70 MPH and most ofte I took my 2024 Blazer RS with 30 000 miles on it, in because the transmission is slipping. I told them it happens between 40 and 70 MPH and most often when in a climb such as a hill. I told them it happens very frequently during interstate travel and they may need to drive it a few minutes/miles to get it to do it. I set the alert in My Chevy ap to notify me when it left the dealership and when it came back. It was gone 4 minutes total..in Johnson City traffic around 4 pm. "We couldn't replicate the issue" was my answer. of course you couldn't...you didnt try. They also told me to have a passanger video it if it happened again. I am unsure how you video something you feel happening and cant see? More

by RDHECK74 Verified Customer Verified Customer

Print

Fast and efficient. Great people to deal with. They have done all my service work for years. Never go anywhere else. Great people to deal with. They have done all my service work for years. Never go anywhere else. More

by canam602 Verified Customer Verified Customer

Print

My wife had to have her Cadillac repaired from water in the gas tank. Thankfully BP paid for it all. Service was great but we asked multiple times for a loaner car and Champion would always tell us they di the gas tank. Thankfully BP paid for it all. Service was great but we asked multiple times for a loaner car and Champion would always tell us they didn’t have one. I thought that was poor business for a Cadillac dealer. Most luxury service departments provide a loaner car even if you’re having your oil changed. Let alone $3000 worth of work done. In the end the service was done correctly and we got her car back. Just could’ve been a better experience. More

by COWBOYSJHW Verified Customer Verified Customer

Print

I was not given any information after I brought my truck in to have them look at it. After a few minutes of waiting, I retrieved my keys from the check out desk. No one gave me any information of wha in to have them look at it. After a few minutes of waiting, I retrieved my keys from the check out desk. No one gave me any information of what was found to be the issue. More

by russadams23 Verified Customer Verified Customer

Print

Very professional friendly and welcoming. Hands down a great service department!!! Would highly recommend them. Hands down a great service department!!! Would highly recommend them. More

by Jonniecashllc Verified Customer Verified Customer

Print

Engages with customers and makes the customer a priority. Phil is terrific and explains well. Phil is terrific and explains well. More

by chenry7950 Verified Customer Verified Customer

Print