Phil Leaonard

Very disappointed in my most recent service visit. I took my 2024 Blazer RS with 30 000 miles on it, in because the transmission is slipping. I told them it happens between 40 and 70 MPH and most ofte I took my 2024 Blazer RS with 30 000 miles on it, in because the transmission is slipping. I told them it happens between 40 and 70 MPH and most often when in a climb such as a hill. I told them it happens very frequently during interstate travel and they may need to drive it a few minutes/miles to get it to do it. I set the alert in My Chevy ap to notify me when it left the dealership and when it came back. It was gone 4 minutes total..in Johnson City traffic around 4 pm. "We couldn't replicate the issue" was my answer. of course you couldn't...you didnt try. They also told me to have a passanger video it if it happened again. I am unsure how you video something you feel happening and cant see? More

by RDHECK74 Verified Customer Verified Customer

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It's usually a long wait to get an appointment but that's because they do great work and always in a short time, that's the reason why they are so busy. because they do great work and always in a short time, that's the reason why they are so busy. More

by RAYMONDGEOFFROY69 Verified Customer Verified Customer

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My wife had to have her Cadillac repaired from water in the gas tank. Thankfully BP paid for it all. Service was great but we asked multiple times for a loaner car and Champion would always tell us they di the gas tank. Thankfully BP paid for it all. Service was great but we asked multiple times for a loaner car and Champion would always tell us they didn’t have one. I thought that was poor business for a Cadillac dealer. Most luxury service departments provide a loaner car even if you’re having your oil changed. Let alone $3000 worth of work done. In the end the service was done correctly and we got her car back. Just could’ve been a better experience. More

by COWBOYSJHW Verified Customer Verified Customer

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I was not given any information after I brought my truck in to have them look at it. After a few minutes of waiting, I retrieved my keys from the check out desk. No one gave me any information of wha in to have them look at it. After a few minutes of waiting, I retrieved my keys from the check out desk. No one gave me any information of what was found to be the issue. More

by russadams23 Verified Customer Verified Customer

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Engages with customers and makes the customer a priority. Phil is terrific and explains well. Phil is terrific and explains well. More

by chenry7950 Verified Customer Verified Customer

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This is a great company with great employees. I have delt with them for over 20 years and still very pleased. Highly recommend them to anyone!!!!! I have delt with them for over 20 years and still very pleased. Highly recommend them to anyone!!!!! More

by u771643 Verified Customer Verified Customer

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Staff is very courteous and immediately greet me to inquire about the reason for my visit. Steps are taken to ensure the interior of my vehicle is kept clean. Facility is always neat and clean. inquire about the reason for my visit. Steps are taken to ensure the interior of my vehicle is kept clean. Facility is always neat and clean. More

by RLSALYER57 Verified Customer Verified Customer

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Service was good ,everyone was great to work with, only issue is the lack of technicians to work on EV's. issue is the lack of technicians to work on EV's. More

by phil.easler Verified Customer Verified Customer

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They did not wash my car as they have done in the past. Not sure why. Not sure why. More

by bentleyd3 Verified Customer Verified Customer

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Everything was great. The service rep was very good about solving the issue of Cox Chevrolet in Bradenton Florida keeping my wheel lock key. The Florida Service Manager ac The service rep was very good about solving the issue of Cox Chevrolet in Bradenton Florida keeping my wheel lock key. The Florida Service Manager actually said I was lying because he claims that it never happened. More

by BARRYBINGAMAN Verified Customer Verified Customer

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