Neiman Lee | Page 23

Buyer beware!!! BUYER BEWARE!!! If I could give this place negative stars I would without any hesitation! I’ve had car buying experiences that went well and this wa BUYER BEWARE!!! If I could give this place negative stars I would without any hesitation! I’ve had car buying experiences that went well and this wasn’t one of them. The deception and conspiring in this place is ridiculous. I recently bought a vehicle here and from the beginning I was lied to. I asked first to test drive the car. It was at a Midas that was kind of far for it to make any sense why they’d go there, but I drove there to see the car. Once the test drive was over (only lasted a couple minutes. It was snowing hard and pitch black out.) I asked for the repair invoice and their inspection checklist. Of course everything was green besides what was on the invoice. To keep a long story short, I was told I’d get a price for the car having a lot of cosmetic damage, it didn’t show up on the final contract. Once I drove off of the lot and did my own mechanical inspection, it had things completely failing on it that weren’t listed in the inspection from Midas (probably some shady deal they have with each other) and they completely lied about when they sent me paperwork. Then called me while I was in the hospital with my newborn and wife saying I owed them $200 because they hadn’t sent the paperwork for my trade soon enough to my payoff wasn’t enough. Said it wasn’t their fault and I had to pay. I contacted the credit union that I financed through and they said that they paid Rocky Mountain Auto Brokers MORE than Navy Federal needed. When I brought this up I was met with their GM calling whoever I talked to “xxxxxxxx” and to pay up. Things to note: they do not have any return policy. They will try refusing to cancel your warranty plan even if it’s been less than a week. They use good reviews as a price tactic with buyers so all of these 5 star reviews are a complete load, check their yelp. Overall a very bad place to trust with anything let alone your wallet. More

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Great experience, easy Great experience, great conversation, works well with the price you need. This place is easy to work with. Highly recommend fair on trades, monthly Great experience, great conversation, works well with the price you need. This place is easy to work with. Highly recommend fair on trades, monthly price and open to negotiate. Recommending to family and friends More

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Thank you Neiman and Rocky Mountain Auto! Neiman was excellent! I came in with not so great credit, and desperate for a vehicle as mine broke down and Im expecting my first child in just 6 wee Neiman was excellent! I came in with not so great credit, and desperate for a vehicle as mine broke down and Im expecting my first child in just 6 weeks! I wasnt able to get financed on my first visit, so I came back a couple weeks later with more money down. Neiman had researched the perfect vehicle to get me into. He helped me get approved, and get the monthly payment to where I could afford. He was friendly, honest and an all around a pleasure to work with! I'm so relieved to have a vehicle. and one I can rely on for my family. Thank you so much Neiman and Rocky Mountian Auto! Good luck in med school :) More

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Thank you Thanks for helping me find the car I've been looking into for months, and making it affordable! It really means a lot so thank you guys! Thanks for helping me find the car I've been looking into for months, and making it affordable! It really means a lot so thank you guys! More

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Bought My Dream Car Very friendly, Neiman worked very hard to get us prices that fit our budget. He made sure to clean the car up for us before we left & always made sure Very friendly, Neiman worked very hard to get us prices that fit our budget. He made sure to clean the car up for us before we left & always made sure we had everything we needed during our stay. I would definitely recommend this dealership to anybody looking for a new car. More

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Do not trust this dealership!!! We had the unfortunate ordeal of buying a car from this dealership and it was a terrible experience. First they gave us a great "price" on the car we We had the unfortunate ordeal of buying a car from this dealership and it was a terrible experience. First they gave us a great "price" on the car we were interested in which took about 2 or 3 hours to come to an agreement. We were happy with the proposed "out the door" price they offered and though we needed to look at one more car we felt good about our deal which influenced us about looking at the other car. We thought the deal was so good, why consider the other vehicle. When we came back to the dealership, we called before hand to have them prepare the paper work for us, and after another 2 hours plus wait, we finally were able to talk to the finance messenger(not the guy who promised us our deal). It was at this point that we were told that we could only use their financing even though we were explicit that we had our own financing and we wanted to use our own financing. They explained that because of the deal we "had" to use their loan service because of the "deal" that we were getting on this car. That was never told to us until this point but by then we had been there for at least 5 hours and the dollar difference was not a huge deal so whatever. Then when they explained the total cost of the car the difference in price agreed upon to what they were asking was $4000! We were both at a loss at this point, how could the agreed upon out the door price be $4000 more than now, than when we agreed upon it. Turns out that out the door includes the down payment in the price, which is unheard of in negotiations first off. So after some tense moments they agreed to reduce the price $2000 because of the massive mix up to this point 5 hours into the negotiation. Fine we agreed, the deal was ok, still 2k more than we agreed upon but by now it is almost 8 in the evening so it was time to make the deal. After a clarification of a now $600 difference on the final bill of sale, the manager explained that they would be sending us a check for that amount to make the price of the final cost closer to our agreed upon price. Mind you we are still 2k over the agreed upon price from the initial negotiation. So the deal is done, the check will be in the mail in a few days when the deal is funded. Fast forward a few days and I get a call about said check, it is going to be less than promised because of a clerical error on their side about a payoff amount for the vehicle that we traded in. I call to see why they are now not going to pay us the amount they promised us to which they replied that an error was made and there is nothing they can do. After an angry agreement this I emailed the manager Rocky about the situation twice. No reply to either email. This whole experience was not only time consuming but deceitful in every facet of our deal. We agreed on a price, that was disregarded and we were charged a price 2k more, we explained that we had our own financing and they did not allow us to use them because of this great "deal" we were getting and to put the whole thing over the top, they promised a check to be sent days later and were unable to give us the agreed amount due to an error on their side from their financial department. Its disgusting that their business is run this way and that their general manager Rocky has so little respect for his customers to even reply to an email. What a terrible experience, I will never go back to Rocky Mountain Auto Brokers. More

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The most genuine dealership! We recently went to other dealerships in our area and were disappointed. We felt that because we weren’t buying an overly expensive car, that we weren We recently went to other dealerships in our area and were disappointed. We felt that because we weren’t buying an overly expensive car, that we weren’t important enough for the salesmen. We decided impulsively to go to Rocky Mountain and were pleasantly surprised. If you want a good price for a good car with a good monthly payment all while actually enjoying being at a dealership, go to Rocky Mountain Auto Brokers! More

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Neiman Lee Neiman was great, friendly and a hard worker. I would recommend him to everybody. We were having a lot of trouble finding cars with our age. Neiman un Neiman was great, friendly and a hard worker. I would recommend him to everybody. We were having a lot of trouble finding cars with our age. Neiman understood us and worked hard to work with the rates that we want. More

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Forever greatful I’ve never experience more happiness and joy than I have coming to Rocky Mountain auto brokers. Over had a long history of playing sports in college, I’ve never experience more happiness and joy than I have coming to Rocky Mountain auto brokers. Over had a long history of playing sports in college, graduating from college, struggling to find a job that would allow me to take on more responsibilities as a young man trying to take care of his young son I can finally say that I’m in a position to take on those responsibilities and finally establish myself as a man. For many years I had to rely on my parents and low income to just get by but now I’m happy to say I’ve accomplished one of my life goals in buying my first car. Rocky Mountain auto brokers gave me the opportunity to do that and so much more. The moment I stepped foot in this place I immediately felt like family. Not only did they help me get into my dream car since I was 13 years old in high school they found me an opportunity to establish myself in this world and for that I am forever greatful. This is a place that you really feel like part of the family business. I am forever greatful for everything you guys have done for me. Thank you all so much. Rocky, Oscar, Dan, Sylvester, Neiman, Mark, Jeff, Lauren, Eddie, Chan, Pearl, Oriana, Jason, Casey, Pete, Kellyn, Grant, Cliff, Akon, Ian, everyone.....I cant thank you all enough for making me feel like part of the family. Customer for life! More

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Amazing. Absolutely amazing. I have never felt so welcome in any professional establishment. I walked in the place having no idea that I could ever get approved to finance a vehi I have never felt so welcome in any professional establishment. I walked in the place having no idea that I could ever get approved to finance a vehicle or that anyone would ever try so hard to help me find something that was affordable and met my needs. They treated me and my 2-year old daughter like family. Every single staff member talked to me like a friend and they all have awesome personalities that made me feel relaxed and comfortable. Originally I THOUGHT I knew what vehicle was best for me but instead I ended up driving off with a better truck than I ever imagined. All because of their honesty and integrity. Not only do they listen, they genuinely care & understand. It was NOT easy to get me approved but they wouldn't give up. These people are warriors. Today is a day I will never forget. I HIGHLY recommend Rocky Mountain Auto Brokers to anyone who needs a reliable and affordable vehicle from people they can genuinely trust! More

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