Nelson worked with us to make sure the deal was what we
wanted.I did not appreciate the pressured sales from the manager for additional warranty for the vehicle that was not necessary. We told him a severa
wanted.I did not appreciate the pressured sales from the manager for additional warranty for the vehicle that was not necessary. We told him a several times that we were not interested at the time and he gave us attitude. Over all I would definitely buy another car from Nelson he has a great attitude and wonderful customer service.
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by grima1mj
Verified Customer
Verified Customer
Feb 16, 2023 -
Dick Scott Motor Mall responded
Thank you for your feedback, we will be sure to address your concerns. We are so glad Nelson provided you with such a great purchase experience and we look forward to seeing you on your next visit!
Great sales experience.
Nelson and Ryan were excellent and very informative. Dick Scott was very nice to meet and talk to.
Nelson and Ryan were excellent and very informative. Dick Scott was very nice to meet and talk to.
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by jstoklosa57
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Simmons
Feb 03, 2023 -
Dick Scott Motor Mall responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Nelson and Ryan could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Worst Experience in 60 years of customer service I've
ever had.
.recall appointment confirmed get there and they don't have the part to fix my truck.
Salesmen was not helpful what so ever.you would thi
ever had.
.recall appointment confirmed get there and they don't have the part to fix my truck.
Salesmen was not helpful what so ever.you would think after spending 95,000.00 on a truck I would get a little service but not here.
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by Millerbob1106
Jan 13, 2023 -
Millerbob1106 responded
After several attempts to contact my sales rep. He finally decides to call me back weeks later. offered to order me a bed liner for my truck, which i required about while sitting at his desk. The return phone call was only ro find out why he was subject to a poor reveiw. I paid cash for my truck 95,000.00 to be exact
Think they would order me and bedliner or heck through it in on the deal
I found the truck went there paid them cash. Then i get avoided by my sales rep for weeks
I sure bet he enjoyed his commissions for doing absolutely nothing for me in return.
Jan 15, 2023 -
Dick Scott Motor Mall responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.
Jud Scott
Jan 17, 2023 -
Millerbob1106 responded
Going on 3 weeks now and not one person has returned any of my calls
Except the terrible sales rep i had and he only returned my call to find out why he got one star rating. Absolutely a joke for any kind of service. Stay away from this Dick Scott.
Nelson helped me look for a truck for several weeks, and
when I shifted gears to a small Jeep for my daughter, he shifted with me and we had the deal done the next day, thank you Nelson!
when I shifted gears to a small Jeep for my daughter, he shifted with me and we had the deal done the next day, thank you Nelson!
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by blitz2266
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Simmons
Dec 08, 2022 -
Dick Scott Motor Mall responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Very consistent!
Work hard at pleasing the customer! Good people to do business with! Have done business with the Scott family for many years!
Work hard at pleasing the customer! Good people to do business with! Have done business with the Scott family for many years!
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by nkleinjr
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Simmons
Nov 29, 2022 -
Dick Scott Motor Mall responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Dick Scott Motor Mall are glad to have you as a customer.
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Best sales team I have ever used.
Not a single complaint. I would give more than 5 starts if possible
Not a single complaint. I would give more than 5 starts if possible
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by keith.noble
Verified Customer
Verified Customer
Other Employees Tagged:
Jud Scott
, Ryan Simmons
Nov 25, 2022 -
Dick Scott Motor Mall responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Found the car I wanted online (2021 Jeep Grand Cherokee
Limited with 12k miles). Nelson Cypher did a video walk-around the vehicle, and answered all our many detailed questions. Ryan answered 5 calls with
Limited with 12k miles). Nelson Cypher did a video walk-around the vehicle, and answered all our many detailed questions. Ryan answered 5 calls within a few hours to work out the financing and get us a good rate. I flew into Detroit, they picked me up, drove me to the dealership, I test drove the car, signed the papers, and drove the car home. Nelson is the salesman you always hope to get (but never seem to) when buying a used car, and Ryan really knows his side of the business, and no pressure to acquire extended warranties. I can't say enough positive about working with this dealership except to say that I would gladly fly to them to purchase my next car!
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by qwerty4444
Other Employees Tagged:
Ryan Simmons
Sep 02, 2022 -
Dick Scott Motor Mall responded
Thank you for your business and this review. We're happy to hear Nelson and Ryan were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Great team at Dick Scott and great service from Nelson
Cypher the salesman and the team that delivered the truck.
Cypher the salesman and the team that delivered the truck.
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by Jeff N
Verified Customer
Verified Customer
Other Employees Tagged:
Jud Scott
, Ryan Simmons
Jul 05, 2022 -
Dick Scott Motor Mall responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dick Scott Motor Mall!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
Helpfull and friendly.
We have been dealing with Dick Scott Motor Mall for many years.
We have been dealing with Dick Scott Motor Mall for many years.
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by PBPOINTS
Verified Customer
Verified Customer
Other Employees Tagged:
Jud Scott
, Ryan Simmons
Jun 13, 2022 -
Dick Scott Motor Mall responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott
They made sure I was able to buy the car I wanted.
When the car was delivered they spent a lot of time helping getting the bluetooth and radio setup.
When the car was delivered they spent a lot of time helping getting the bluetooth and radio setup.
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by LUCKYJO51
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Simmons, Jud Scott
Apr 04, 2022 -
Dick Scott Motor Mall responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Dick Scott Motor Mall!
Get your best shot at Dick Scott!
Your customer service team @ Dick Scott