"Service costs are unreasonable and service rep was a..."
Service costs are unreasonable and service rep was a little vague in his quote. I was charged $90 to tell me my battery was dead. I clearly knew that as that was what I told the rep when I got. Doesn't make sense for me to pay for information that I already knew. Shady way to pad revenues.
"Had vehicle in for NC state inspection. Vehicle washed..."
- t lynch
Had vehicle in for NC state inspection. Vehicle washed and ready to go quickly. Always prompt and friendly service from service department and porters. First class.
"Paul Newman once again went above and beyond to take care..."
Paul Newman once again went above and beyond to take care of me in a pinch. I had an issue that required immediate attention and Paul made sure it was taken care of promptly. Thanks again Paul.
"Far exceeding expectations "
Darrell Kimrey was excellent at assessing and meeting our needs before and during the sales process. But what sets him apart and above the rest is his after the sale follow up. His work resolving a minor issue for us was very noteworthy as well as his continued contact not only thanking us for our business, but genuinely offering his assistance and invitation to reach out to him for any needs we might have. Again, his genuiness in meaning and doing what he says was most impressive. Nelson Prieto us equally appreciated for his follow up with a minor service issue availing himself to assist. What is particularly impressive was their attention to us as out of town customers..,very reassuring making themselves easily accessible. Thanks so much gentlemen... your professionalism and friendliness is apparent and appreciated...it’s what folks remember.. Top shelf customer service was our experience.
"Service Beyond the Call"
No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercedes Roadside Assist and after a 2-hr wait, we heard from the tow company that they had gone north to Huntersville instead of south to Rock Hill (and beyond) in spite of very specific directions to the contrary. South Charlotte Mercedes Benz came to the rescue. One phone call and they promptly sent a service truck and rescued us in spite of the late hour. Mobile Service Technician Justin was warm and cordial and very quickly got us on the road. The Service Manager Aundre Newman stayed late to insure our prompt care and Service Advisor Jamie-Lynn Scheuneman quickly assured us that all was in hand, promptly got us in a loaner car and insured that every detail for our comfort was looked after. The level of care, service, and follow-up has been unexcelled. We are fortunate indeed to have this excellent company in our area.