Nelson Samson | Page 65

Excellent customer service I alwa receive from David Jackson I had schedule appointment with David Jack & John, In the past and always get the service request it right on time with excellent customer service, I had schedule appointment with David Jack & John, In the past and always get the service request it right on time with excellent customer service, More

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Maintenance Nelson is the best!!! He is very helpful and informative on what’s needed to be done. Wondiries Toyota Service department is fast and easy from mak Nelson is the best!!! He is very helpful and informative on what’s needed to be done. Wondiries Toyota Service department is fast and easy from making an appointment to taking my car in for service. I highly tecommend this place for your Toyota service. More

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Amazing, Professional Service I recently traded out a leased vehicle for a new lease and had an easy, efficient, professional experience. I worked mainly with Wilford Solancho, who I recently traded out a leased vehicle for a new lease and had an easy, efficient, professional experience. I worked mainly with Wilford Solancho, who was kind and concerned; he went out of his way to make certain that all of my questions were answered and that I was comfortable with the transaction. More

by dparks555 Verified Customer Verified Customer

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Was good. This experience has been an exceptional experience. The only set back was the length of the time was too long because it took more than 4 hours to com This experience has been an exceptional experience. The only set back was the length of the time was too long because it took more than 4 hours to complete everything. More

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1996 4 runner preventative maintenance I took my 1996 Toyota 4 runner into Bob wondries for some preventative Maintenance And was greeted by some very friendly service representatives....I I took my 1996 Toyota 4 runner into Bob wondries for some preventative Maintenance And was greeted by some very friendly service representatives....I was directed to service tech Nelson Samson and he was extremely helpful in advising me for the proper service... It was a great experience and highly recommend this service center...I thank you all More

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Good Service Very helpful, nice, and honest. They don't throw in additional things to rip you off. They also explain things very well, and in simple words, so tha Very helpful, nice, and honest. They don't throw in additional things to rip you off. They also explain things very well, and in simple words, so that there's no confusion. More

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Perfect customer service from Simon I am so please with the service from Wondries customer part especially from Samson when I took my car for service. Rated 10 out of 10. Will recommend I am so please with the service from Wondries customer part especially from Samson when I took my car for service. Rated 10 out of 10. Will recommend to friends and family More

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Great the service was great everyone there is very friendly the answer all my questions very patiently. I would recommend the service center to anyone who the service was great everyone there is very friendly the answer all my questions very patiently. I would recommend the service center to anyone who asked More

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Worst Customer Service Ever! I called the day before to make an appointment. Service team advised us to go in Saturday morning without an appointment. We got there at 6:30 and wai I called the day before to make an appointment. Service team advised us to go in Saturday morning without an appointment. We got there at 6:30 and waited an hour to be helped. Nelson Samson advised us that the service would take 2 hours. We asked for a ride home but Nelson said that the cost of the service is not profitable for the dealer to provide transportation. We have been with Wondries for 8 plus years. Regardless of the type of service we had always been offered a ride home. We explained to Nelson, that we even called in the day before and no one told us that Wondries changed their policy just because the service is not profitable. He booted us to wait for the manager to arrive at 8:30 so we tried to ask for the conceierge’s help. She acknowledged the miscommunication and called Nelson to request for transportation for us. However, Nelson ignored her asks and gave her the same turnaround to wait for his manager. When the dealer manager arrived at 8:30 the concierge staff transcripts the happenings to her and the manager apologized on behalf of Nelson then told us that she was going to talk to him. When she returned she told us that the car was almost done so we don’t need to go home and apologized again. She directed us to go check-out with Nelson. His attitude changed completely but it was not genuine. Although he told us the car was done when we got into the car the maintenance light was still on. So we had to go back to get the staff to reset the car, which they made us waited another 10mins to help. The first girl they sent didn’t know what she was doing and had to go back to grab the mechanic. Overall, it was the worst service experience ever and I would not recommend Wondries to anyone ever! More

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Great service The service experience I had at wondries was one of the best I’ve had. Nelson in the service department was very professional, knowledgeable and court The service experience I had at wondries was one of the best I’ve had. Nelson in the service department was very professional, knowledgeable and courteous he explained to me the work that had to be done and how long it would take. They got the job done and it was above and beyond my expectations. Great work guys I’ll definitely be coming back for future service. More

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