Nelson Yecora | Page 4

Amazing experience! Great from the moment that I walked in. Very informative and the car was in the exact same condition they described it in the website. Very profession Great from the moment that I walked in. Very informative and the car was in the exact same condition they described it in the website. Very professional and nice environment. Will definitely recommend anyone to come and buy a car here. More

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great vist! bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you! More

by JEANSFURNITURE Verified Customer Verified Customer

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Overall very good experience My husband and I recently purchased an Infiniti Q70 at HGreg. Overall, the experience was great. Our salesmen, DT and Dairo, were helpful. The finance My husband and I recently purchased an Infiniti Q70 at HGreg. Overall, the experience was great. Our salesmen, DT and Dairo, were helpful. The finance director, Nelson, and finance manager, Crista, both worked with us to get the best terms. Our only complaints would be that the appraisal of the vehicle we were trading took over 2 hours, and the appraiser didn’t have the correct trim listed, so the appraisal was considerably less. That was corrected though. Then it took another 2 hours to sign the paperwork. When it was all said and done, we were there for 5 1/2 hours. I wasn’t leaving with my new vehicle until 10pm. They were closed, and it was difficult getting off the lot. The gates were locked and they had cars blocking exits. I had to go back inside to ask someone to let me out. Also, my vehicle didn’t have a full tank of gas and had absolutely no windshield washer fluid. The windshield was dirty, and without washing fluid, it was difficult driving home at night on the turnpike. We still would recommend them, though, based on our overall experience. More

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Hopefully and Complete Answered our questions with references on vehicle interested in. We understood the process of review, agreements, purcace finance, condition of used Answered our questions with references on vehicle interested in. We understood the process of review, agreements, purcace finance, condition of used vehicle, and reports provided. More

by cdl2060540 Verified Customer Verified Customer

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Absolutely awesome! The staff went above and beyond! They were able to give me more for my trade with no haggling, just for the deal to go though with a small down payme The staff went above and beyond! They were able to give me more for my trade with no haggling, just for the deal to go though with a small down payment. I got a great price on a Mercedes and great price on my trade, while the process was lengthy the staff took care of us. Thank you again to the finance team and our sales rep Alexander! I would buy from here again! More

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worked with alexander avila ,nelson,jazmin all where great! This was a good car buying experience! the only draw back was length of time from start to finish.worked with alexander Avila ,Nelson, Jazmin all wher This was a good car buying experience! the only draw back was length of time from start to finish.worked with alexander Avila ,Nelson, Jazmin all where great! More

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Amazing place to buy a car When I first walked into the dealership I had already had the car I wanted picked out. One of my girlfriends and her husband had recommended I go here When I first walked into the dealership I had already had the car I wanted picked out. One of my girlfriends and her husband had recommended I go here and see Manny. I am so glad that I did. He was extreamly nice and patient with me. We went on our test drive and came back at that point I had decided that ok this is a nice car let’s see about getting it. That’s when I met sweet Crista to discuss my loan. As we were talking she could tell I was a little indecisive about the car. (My heart was set on another car, but I really didn’t want my payment to be too high.) That’s when she asked me if I was sure this was the car I wanted because we want to make sure your happy. I then asked a few questions and she was unsure of the answers so she went to get Nelson. As he was taking to me he could also tell I was a little hesitant about this car. He asked me if I had another one in mind and I told him yes. They both recommended Idrive the other one and then come back and let them know which one I liked best. They said all they would have to do is switch the paperwork. So I test drove the car I had my heart set on. I told Manny I am glad he is a patient person because I can be difficult to deal with when trying to decide on which car I want. Manny was the one who got both cars for me to test drive. I did not feel pressured into buying a car. He told me to take my time with my decision because he wanted me to be happy with the decision I made. He even told me to park the two next to each other so I could compare them to help make my decision. I had finally decided on the one I originally came in to see. Nelson and Crista were very nice to work with in the loan department. All three of them were very knowledgeable and made me feel at ease with the car buying process. I did not feel pressured by anyone and was able to make a decision I felt comfortable with. I would highly recommend you come see them if you are in the market for a car. They have a nice selection of cars and they are very professional. They went above and beyond my expectations. More

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Really nice people, great prices, operation needs some work. Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, an Salesperson Eddie was great! Very easygoing and patient while I agonized over car choices. I understand that the Jetport location is fairly new, and some inefficiencies are probably normal with a new team, but the entire process took me nearly eight hours. All will agree that’s just too long. I tested three cars and we hit delays right from the beginning. The first vehicle was brought out fairly quickly, but we were unable to conduct the test drive because there were no license plates available, so we had to wait until another customer returned. We were told to pull to the side and wait, but after several minutes passed and we noticed that other cars were leaving for test drives, it was obvious that we’d been forgotten. After returning from the first test drive, I requested two additional vehicles to test and I just got the feeling that the process of requesting and retrieving each vehicle wasn’t running smoothly. While I can’t point to any specific thing, while I was standing outside waiting and watching the operation, it seemed like there was a lot of confusion and delays. I waited longer for the cars to arrive than I thought seemed reasonable based on how many attendants were around and how many other customers were going through the process with me. Once I decided on the vehicle I eventually purchased, Eddie guided me through filling out the required paperwork and credit application very quickly and efficiently. During this process, I ran into something that was very disappointing from a company that is really pushing a message of transparency in their marketing and sales pitch. As Eddie reviewed the financial details of the purchase, I was told for the very first time in the process (a couple of hours in by this point) that there would be a ~$900 “dealer fee”. I’m not shocked that a dealership tacks on fees, but it’s very surprising that this “transparent”, no-haggle, what-you-see-is-what-you-get, dealer is holding back a nearly $1,000 bombshell. You can’t have it both ways guys! Either include the fee in the sticker price, or actually be transparent, and let me know that I’m going to be shelling out a lot more money than I thought when I saw your car advertised. I let it go, though. Still getting a pretty good deal on the car and really starting to get a little weary of how long it’s all taking - but ouch! There goes a lot of my down payment! On to finance. This part was immensely frustrating and unbelievably time consuming. I’m a small business owner and my credit isn’t fantastic at the moment, so I know this wasn’t a slam dunk for them, but it took a very long time (an hour?) to find out that my initial application was going to need some fine tuning. I quite like how updates during the process are sent via text messages, but instead of expediting the process, it felt more like this method allowed the finance processors to “get rid of me” and work on other applications. I’m sure some form of this innovation works very well, but once it became clear that my application was going to take some special handling, the delays between each text message just seemed to spiral out into an hours-long process of waiting and uncertainty. I would have felt so much better about the process if someone had recognized that things were “unraveling” and stayed with me until all the questions were answered, all the correct documents were acquired, and the application was finished. Instead, I spent an extremely nerve-wracking couple of hours waiting on text messages, wondering if this was even going to happen after all this time. Financing secured, we were escorted out to the insurance counter. There was another customer ahead of us that was clearly having some issues and both the women behind the counter seemed pretty busy with that. It took some time for her to let me know she’d be with us momentarily. Once she did get to us, she asked if I had online access to my insurance policy and let me know that I could add my new car that way if I knew how. She offered to do it, but that it would be an additional wait. Once I added my vehicle to my policy, I waited for several minutes to get her attention and when I finally did, she let me know that I needed to send her a verification form. I did so, then waited several more minutes to get her attention again so she could check to see if the document had arrived. She confirmed it had. I waited several more minutes, not knowing what to do next, and eventually interrupted her to ask. She informed me she was done with us and that someone would be bringing our car up so we could leave. We waited another half an hour, the car didn’t arrive and no one let us know what was happening. Eventually I spotted my salesperson, Eddie, across the building and ran over to flag him down. He went and found out that there was some sort of mix up with the detailing process and that the car was being detailed currently. I died a little inside. Eventually the car was brought up and we were informed that we’d been given a complimentary full tank of gas. I was grateful, but so exhausted I couldn’t really even enjoy driving home, especially since it was almost 10:00 PM and home was 70 miles away. Hopefully this information will be helpful in improving HGreg’s overall offering as well as the service experience at the Jetport Dr. location. Sincerely, Jason Sanders More

by jasonsanders42 Verified Customer Verified Customer

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Best car buying experience ever!!!! I’ve purchased plenty of vehicles in the past but this is by far the best experience I’ve ever had. I literally was complete with my transaction withi I’ve purchased plenty of vehicles in the past but this is by far the best experience I’ve ever had. I literally was complete with my transaction within an hour at the most and drove off with the car of my dreams. Can’t even begin to express how amazed I am with this company and their team. More

by darren.b.bryan Verified Customer Verified Customer

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Very Helpful Staff I want to say that Emily was a great sales person. She worked with us until we found a car that we are happy with. I would also like to thank Nelson I want to say that Emily was a great sales person. She worked with us until we found a car that we are happy with. I would also like to thank Nelson in finance who worked real hard to get us the financing needed to complete the purchase. More

by Marlie814 Verified Customer Verified Customer

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