Nichita Gutu

The showroom is uptodate. The salesman Nikki was very knowledgeable and explained all the options to us. The salesman Nikki was very knowledgeable and explained all the options to us. More

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Excellent service, the best dealership I have ever experienced! Would not hesitate to recommend them. experienced! Would not hesitate to recommend them. More

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Quick, convenient and professional services throughout every step in the process. Would purchase another vehicle from them without hesitation. every step in the process. Would purchase another vehicle from them without hesitation. More

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Good customer service and the experience was very seamless. I had no problems at all. seamless. I had no problems at all. More

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Especially appreciate the attention to detail and flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. More

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People were nice, and helpful. Good process from start to finish. From ordering the car to delivery. Good process from start to finish. From ordering the car to delivery. More

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Overall I ended up getting an amazing car but the process was so annoying. I spent a total of 5.5 hours and left with my car at 30% charge even though they said they had it on the charger for the Ofer 5 hour was so annoying. I spent a total of 5.5 hours and left with my car at 30% charge even though they said they had it on the charger for the Ofer 5 hours I was there. They pushed their financing too much which is why I felt like I was there so long. It felt like they were more concerned with the financing than taking care of me as a customer. Nichita was nice but the process was just messy and I felt that as a women at time people spoke to me like I was slow or something. It didn’t make me feel good and when making a major purchase you want to feel good. More

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Wonderful service! Nichita (Nicky) was so helpful and sincere. We felt very comfortable with him. Nichita (Nicky) was so helpful and sincere. We felt very comfortable with him. More

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Excellent customer service, convenient location, good inventory, fast delivery on custom order options and competitive offers and pricing. inventory, fast delivery on custom order options and competitive offers and pricing. More

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I never write reviews unless they are positive, but I'm so disappointed with this dealership and the way they treat their customers that I decided to warn others. Once you purchase your car, they will disc so disappointed with this dealership and the way they treat their customers that I decided to warn others. Once you purchase your car, they will discard you. They act like they want to build a relationship, but they don't. They don't get back to you on any concerns and the managers are rude and condescending. I came in to ask a few questions related to my car service bill which was extremely high after owning the car for just a few months and I literally had to calm the manager down to get an answer. I understand some customers can be rude, but that's not the case here. I'm shocked by the way I was treated. DO NOT BUY, SELL, OR GET SERVICE at this location. I heard the same complaint from friends and family who purchased a vehicle or got service from this location, but I decided not to listen, bad move on my part. I'm so disappointed with this experience, the impression they gave me when I bought the car was not at all what happened immediately after I closed the deal. I will never go back to this dealership. Also, beware, the sales guys will keep emailing you and texting you until you give them a 5-star review on the BMW service app.; don't do it, wait to see what happens next. p.s. I do want to say that the car maintenance/service people are quite nice, but there's not much they can do for you beyond fixing what's on your invoice. Also, I've heard wonderful things about the dealership in Fairfax and will be trying them next. More

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