Andrii Bedratenko

From the moment I walked thru door Andrii was the best service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thank service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thanks Andrii and BMW. More

Helpful 0

Report | Print

Andrii Bedratenko is patience and accommodating. Great to work with. Recommend him highly. Overall, great dealership. 3rd BMW we bought from them, so far. Great to work with. Recommend him highly. Overall, great dealership. 3rd BMW we bought from them, so far. More

Helpful 0

Report | Print

The sales person, Andrii, was very knowledgeable about the vehicle I asked about. He was patient with the questions and thorough in his answer. Good experience. the vehicle I asked about. He was patient with the questions and thorough in his answer. Good experience. More

Helpful 0

Report | Print

Excellent service and buying experience. Very professional. Very knowledgable staff. Happy to become a new BMW owner. Very professional. Very knowledgable staff. Happy to become a new BMW owner. More

Helpful 0

Report | Print

If zero stars were an option, that would be a more accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I purchased a vehicle from them earlier this year. I knew the vehicle and made arrangements with Andri to test drive the vehicle at a specific time. I showed up on time and took a while to find someone to help me and direct me to Andri! I took a quick test drive and check the vehicle over and sat down to negotiate. There was no negotiating, none! The agreed to give me all weather mats for my vehicle though. I already had obtained my own financing and extended warranty and proceeded to complete all the necessary paperwork. I went to pick up cashier checks from my bank and was told to text copies of the checks to Andri to facilitate the paperwork. I asked that I complete everything necessary so I could drop the checks off and leave when I returned. The process for the paperwork was quite slow, especially considering this was essentially a cash deal for them since I was providing cashier checks for the whole purchase. I also had my own tags that were being put on the vehicle. I send copies of those checks as requested and let Andri know precisely what time I would be back. Upon arrival he was with another customer and again, I couldn't find anyone to assist me. Then I was told it would be just about 3 minutes. I arrived back at the dealership before 2pm and by 230pm was beginning to get quite frustrated. Andri was not available and I was still waiting on the finance manger, Jeremy Seepersaud. I popped in to his office and asked how much longer it would be, he was quite RUDE to me! I asked Andri to ensure that there was absolutely NO dealer or other advertising on the vehicle and when I walk out to leave, this request was not honored! To make matters worse, they messed up the tags and I had to spend over an hour at DMV resolving this issue. I sent Andri a receipt for the mats that they promised me, he was on vacation and requested that I remind him the following week, which I promptly did. Three weeks later, I had still not received a check so I followed up. I was assured that I would have a check the following week and that it was 'processing', when i hadn't received a check the following week, i followed up again. I then reached out to the General manager and the used car manger multiple times over the last few weeks and NOT ONE person has returned a call or email NOR have they reimbursed me as promised! I really hoped they would follow through on their promises and redeem my HORRIBLE experience with them before i wrote any reviews, but here we are! More

Helpful 0

Report | Print

Overall great experience! It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a de It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a deal - granted I did the whole deal over the phone. This time with BMW of Alexandria, I was at the dealership for 4.5 hours - granted that's from start to finish: test drive, negotiating, financing and then off I went with my new car. My salesman Andrii was the utmost respectful and informative - he explained the vehicle specs to me in detail, which was much appreciated, off I went on my test drive…upon my return I made a fair & competitive offer, we went back and forth about 3x, but I stayed firm on my offer. Finally, the new car manager [Kenchan] accepted, they even found me an incentive via NFCU [another plus…!]. At the last step of my purchase, I was introduced to Dustin who was courteous and direct - I explained to him that my cu was offering X% @ 84 months, he asked that if he was able to beat hat offer, it if I would go with their financing - sure enough he was able to beat it at the terms I felt comfortable. He went over all the offerings his dealership offers where I kindly declined and off I went home with my car. An overall great experience! More

Helpful 0

Report | Print