Nicholas Appiah | Page 2

I would highly recommend everyone to stay away from this dealership if possible. As a someone who's been selling cars for over 5 years, I've never experienced anything this unprofessional. Classic corporate dealership if possible. As a someone who's been selling cars for over 5 years, I've never experienced anything this unprofessional. Classic corporate dealer with their bait and switch tactics and terrible customer service. I drove two hours for a vehicle I was looking to buy for 3 years and the bad taste this dealer left me with prevented me from even be happy with my purchase. The used car manager Christian was super rude the entire time and super condescending. The finance manager Tae tried to sell me an overpriced warranty over and over and once I said no, immediately got cold and rude as can be. He even got petty and ran out of his office to get back his generic Geico pen from me that they have thousands of. It took them 30 days to pay off my trade and do my registration. They even messed up and gave me a new plate when I was supposed to transfer mine, so I was over charged for that. Again, I would never go back, and I urge customers to be cautious if you are forced to deal with them. Its these types of dealerships that give dealers bad reputation the public already think. TERRIBLE DEALERSHIP More

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Great people trying to bring value to the customer. Friendly and willing to bring the car to you. Friendly and willing to bring the car to you. More

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The dealership staff was incredibly helpful as my wife looked at suvs. Nick, our sales rep, was incredibly knowledgeable and helped my wife to understand the pluses of each if of the packages to arrive at looked at suvs. Nick, our sales rep, was incredibly knowledgeable and helped my wife to understand the pluses of each if of the packages to arrive at the one that worked best for her. More

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I give Jordan Stubbs the credit for referring me to Nicholas Appiah. My wife bought a vehicle on August 25, 2021 from Nick. Nick was a cool person once you get to know him. I can talk to him for hours. Nicholas Appiah. My wife bought a vehicle on August 25, 2021 from Nick. Nick was a cool person once you get to know him. I can talk to him for hours. Everything went smooth and hassle free but there was an issue with the Title department. It was getting way to late so I have to leave my wife there. We had our 3 year old with us. More

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Nicholas Appiah was fantastic to work. Professional, knowledgable and honest. Genuinely cares about the customer. I had been to many other car dealers in a few states looking at other German motor vehic knowledgable and honest. Genuinely cares about the customer. I had been to many other car dealers in a few states looking at other German motor vehicles and he was by far the best person I worked with even from the first phone call. Hands down best car experience I have had. I would absolutely recommend him to anyone looking to buy an Audi in the area. More

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Joe, ⭐️ ⭐️ 🌟 ⭐️ ⭐️ Great job in selling us the car Joe, ⭐️ ⭐️ 🌟 ⭐️ ⭐️ Great job in selling us the car Friday, it was a good experience. Your going out before we visited the dealership and taking a Joe, ⭐️ ⭐️ 🌟 ⭐️ ⭐️ Great job in selling us the car Friday, it was a good experience. Your going out before we visited the dealership and taking a look at it confirming it was in great condition cleared the first hurdle. At that point it was having a good Carfax which it did. You’re a good calm salesman and that’s what sold the car. Thanks for everything and if I know of anyone that’s looking for a car I’m pointing them in your direction. If you are playing golf at sometime and looking for someone to play with give me a call or send a text. Congratulations on the new baby, believe me time goes fast so enjoy every moment. Barres More

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Clean, Friendly, and Professional Car Dealership. Most impressive presentation, fantastic attention to customers, forthright communication. Most appreciative of not getting the ‘hard sales pitch’. You kno impressive presentation, fantastic attention to customers, forthright communication. Most appreciative of not getting the ‘hard sales pitch’. You know you’re dealing with a ‘class act’ in all that work here More

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Excellent service from beginning to end. Nick was the sales person helping me and he was amazing! He was supportive, friendly, knowledgeable and professional the whole time. I can't say enough good thing sales person helping me and he was amazing! He was supportive, friendly, knowledgeable and professional the whole time. I can't say enough good thing about this dealership and Nick. I would 110% recommend Nick and Rockville AUDI to my family and friends! More

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Awesome Experience with Audi Rockville I recently purchased a Q7. Jessica and Nick made it such a simple process. My wife and I had our first baby girl 3 days prior so my time was very limi I recently purchased a Q7. Jessica and Nick made it such a simple process. My wife and I had our first baby girl 3 days prior so my time was very limited. I came into the dealership one night...and was done in under an hour. I drove myself, not thinking it would close so quickly. We had the car detailed that night and Jessica personally drove the new Q7 to my house (in Chevy Chase!) that evening at 9pm...very impressive customer service! They also came to my house the next day to drop off winter mats and get my wife's wifi set up. Thank you guys! More

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Slow sales process and inattentiveness to detail I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home. Nick did a great job communicating pre my visit. He started the necessary paperwork to minimize time at the dealership. The front desk staff were quite welcoming and very helpful. The service tech was also very friendly and professional. The waiting area was nice with amenities like coffee and water. Overall, I am disappointed at the length of time I spent in the dealership during my purchase. Apparently there was a backup for the finance office. This was disappointing as I completed the necessary finance application before my visit. Furthermore, after communicating with my salesman that I already had financing to expedite the process, they continued to pull my credit report. To date there has been 8 inquiries on my credit report which is completely unacceptable. I had to lock my reports to stop the inquiries. Moreover, after I waited for 3 hours, when I received my brand new vehicle it was apparent that they rushed with the preparation. My top rails were not installed, they were left in boxes in the rear. There were sales flyers stuffed in the glove box along with other misc paper and trash. I had to wait more time for temporary tags to be installed. The owners manual was missing. I had to come back to get the racks installed and the technology components activated. Thus, this was not a pleasant experience from a customer service perspective. I waited patiently for hours and my vehicle was not professionally presented. For these reasons, I would not purchase again from this dealership. More

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