"My most recent purchase from Jean Marc was a 2020 etron...."
My most recent purchase from Jean Marc was a 2020 etron. This is the 4th or 5th car I bought from Jean Marc. The outstanding service I have received from Jean Marc is beyond my expectations. He has an abundance of patience and is always looking out for my best interests. I will never purchase a car with out Jean Marc. I trust him completely and have and will continue to recommend him to anyone looking for a car. Thank you very much for everything and for making the experience of purchasing a car so enjoyable.
"We just purchased a new Audi Q5 from Audi Rockville and..."
We just purchased a new Audi Q5 from Audi Rockville and had what I would consider the best car buying experience I have had and we have bought more than seven new cars! We worked with Jean-Marc Perez Cohen as our salesman and he was great to work with. He was low key, knowledgeable, focused on our needs and requirements and never pressured us at any time.
We wanted a White Q5 Prem+ with either beige interior – no black or brown. The dealership didn’t have a Q5 match so Jean-Marc checked elsewhere and located one that met our requirements. We worked out a very good deal, then got word it wasn’t available. We initially were extremely disappointed but this is when Jean-Marc came through for us. Apparently, this color combo is not the most readily available but Jean-Marc found a vehicle that met our color requirements but it was just coming into port and would take two weeks getting to the dealership. Rather skeptical of waiting two weeks but recognizing that if we wanted this color combination, we didn’t have much choice, we agreed. Good move on our part!
A day before the two weeks was up, Jean-Marc contacted us and told us the car was at the dealership and would be ready for us that afternoon! The car was exactly as promised - White Prem+ with beige interior. The great deal we worked out two weeks earlier was also completely honored - no last-minute monkey business on the price. We drove away in the exact vehicle we wanted, at a great price and couldn’t be happier.
It was a pleasure working with an honorable salesman like Jean-Marc who treated us well, worked out a great deal and most importantly, found us the hard to find vehicle we wanted. Kudos to Jean-Marc and Audi Rockville for an excellent car buying experience!
"Highly recommend Joe Nowlin. At the end of August, we had..."
Highly recommend Joe Nowlin. At the end of August, we had the very challenging task of 1) locating a Q5 in a tough-to-find color combo/package 2) figuring out how to purchase the car remotely online then 3) shipping it to our home state of Connecticut.
We were waiting to hear back from about 7 different Audi dealerships between CT and VA. The first three wasted lots of our time trying to play the bait-and-switch game with us. We were starting to realize the logistical difficulties ahead when Joe Nowlin at Rockville Audi returned my call to say he had the very Q5 we were hunting for right on his lot. Seeing was believing so I asked him for photos and sure enough the car was really, truly available for us to buy and ship out.
To get our particular needs met, it took numerous emails, text messages, attachments, phone calls, e-forms to sign/submit (and dealing with our peekaboo car shipper) but Joe got the job done while delivering top customer service. And here we are - 15 days later - our beautiful car arrived here today safe and sound - from 300 miles away! I can’t thank Joe enough for handling our very tall order so promptly, pleasantly and professionally. He took what seemed to us a near-impossible task and delivered with excellence..