Nicholas Frey | Page 3

Lincoln of Wayne responded

Thank you so much for your years of trust and support. We truly appreciate the opportunity to assist and promise to always keep working hard for you here at Lincoln of Wayne! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Mr. Price it was a pleasure speaking with you before, as always. To clarify some of our talking points from before... The actual "con artists" in our line of work are shops that are not transparent in the repair process and replace components in guests vehicles for no reason. We have not been able to identify any problem which is uniquely different than not fixing a known problem. We have exhausted all efforts to replicate a "problem" vibration but have found all driving to be normal operation. Out of respect to you and our relationship we have continued extensively to try to identify a point of concern... from multiple master technicians, my manager Nick and even myself personally all taking the vehicle for multiple test drives. All while keeping you in a complimentary loaner vehicle. Of course we back all warranties and are even willing to assist our guests with repairs that are outside of warranty. That is and always has been our belief and business model. That being said we would never promise a solution for a concern that we can not replicate. We even offered solutions for alternate vehicles because we do feel the driving is consistent with all 2015 MKC with similar, 65,000, miles. I am very sorry that you are not comfortable. I have been very grounded and personally connected to you and your vehicle through this journey. As we left off before, on good terms and with open minds, We are more than happy to support you in any way we can. We have invested a lot of time, energy, and money into this journey and would never want any guest to be left feeling uncomfortable. I look forward to talking again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you Bert for your kind words and your continued support! We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to repair your seat warmer. I am pleased to hear that our Loaner fleet helped to keep you on the move while we took care of your vehicle. We maintain an extensive fleet of new model Lincoln loaner vehicles for our guests to ensure servicing with us is effortless! Thank you for the positive feedback and your commitment to returning. We will be ready for you when you do! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to help with your new tires. I am pleased to hear that your experience was a positive one. We work with all departments to always ensure fair pricing for our guests and focus on creating a fun and efficient guest experience. If you ever need anything at all just let us know! Sorry about the review length requirement... we will pass that feedback along. :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for the positive review and for your support. Especially in todays times, our guests safety, health and comfort are at the forefront of of our processes. We truly appreciate the opportunity to service your vehicle and look forward to seeing you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your positive review. I am pleased to hear that our team maintained communication. We feel that is one of the most important things! We appreciate your support and hope to see you again soon! Live Well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your support and years of dedication. We are honored to take care of you and your MKZ and promise to never take your trust for granted. You are right, we feel there are no shortcuts in our line of work. This applies to our service department and even our detail department. We took our car wash out years ago in place for washing every vehicle by hand! I am pleased to hear that you have had the opportunity to take advantage of our pick up and delivery services as well. We want to always make sure that servicing your MKZ is effortless. We are very grateful to have you be part of our Lincoln of Wayne family. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you Joe for the opportunity to help and for communicating with us on ways we could have done better. Our team is always looking to ensure every experience for our guests exceeds their expectations. If for any reason it does not, we are always willing and able to do whatever it takes to correct that. We truly appreciate your support and are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226