Nicholas Luu
Nicholas Luu at Longo Toyota

Nicholas Luu | Page 3

Digital Sales

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

not yet
rated
26 Reviews

Nick has been with the Longo Team since 1990. Nick is from Chinese descent and speaks Cantonese and Chinese as well as Mandarin. On his days off he enjoys Tennis and watching his son play Baseball.

not yet
rated

26 Reviews

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Dealership Experience

36 yrs, 4 mos

Industry Experience

38 yrs, 2 mos

Languages Spoken

Cantonese Cantonese

English English

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26 Reviews of Nicholas Luu

May 28, 2021

Dealership Rating
Employee Rating

It took a long time to get my ordered van, but it was worth the wait. Love it. Nic was helpful and greatly appreciated. Thank you 👍👏 More

by dkhofseth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Longo Toyota responded

Glad to read, you're enjoying your Toyota and knowing the Nick took wonderful care of you is very important to us @ Longo Toyota. Have a safe holiday

November 07, 2020

Dealership Rating
Employee Rating

Nick, made buying a vehicle on my own very easy .I usually purchase my vehicle through Autoland. He was very helpful and knowledgeable and excitable. Great follow up, keeping me informed and updated More

by Lolakobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2020

Longo Toyota responded

Good Afternoon and Happy Monday - it's Longo Toyota wanting to say CONGRATULATIONS and welcome to our family! Kary Loefler Guest Relations Director Longo Toyota

October 22, 2020

Dealership Rating
Employee Rating

Bad experience with this employee! Very condescending! Poor customer service. I was planning to buy from Longo but his conversation made me continue to look elsewhere. Longo just lost my business because More

by t ngu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 23, 2020

Longo Toyota responded

Good Morning My name is Kary Loefler, Guest Relations Director for our campus. I'm sorry to read of your dissatisfaction with one of our team members, while conducting business with our company. For many years we've partnered up with Costco to offer their members a savings, they've grown and deserve to have. Our 2021 models, at the set Costco pricing is the best deal that we can offer. In closing we appreciate your feedback about our team member and will be coaching him on the importance of guest satisfaction. Sincerely, Kary

Oct 23, 2020

t ngu responded

Thank you Kary, I appreciate you reaching out and your response. This would be the type of great customer service I would expect from Longo seeing all the positive reviews and was very surprised with my first buying interaction.

Oct 23, 2020

Longo Toyota responded

We're very thankful for you. If you're still in the market, I can have our Sales Director contact you to view the deal structure Nick provided. If you're open, I would love to see what we can do. Please feel free to contact me directly at 626.580.6057 or kary.loefler@longotoyota.com so I can orchestrate a Mgr phone call. We really do value your business - Kary

January 31, 2018

Dealership Rating
Employee Rating

Nick is the MAn I knew of Nick because of prior experience my sisters had when buying a new car with him. He was great with the overall process. He tells it how it is More

by geotracker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 31, 2018

Longo Toyota responded

Hi geotracker - it's Longo Toyota wanting to say CONGRATULATIONS on your brand new Toyota, nice job! We know you have many choices when selecting a dealer and we're all very honored you've chosen Longo for your car care needs. Make it a great day Kary

March 10, 2017

Dealership Rating
Employee Rating

Best experience The service at Longo Toyota was excellent especially working with Nicholas Luu. He was very helpful, knowledgeable and not pushy. I recommend him and More

by Toyota2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2017

Longo Toyota responded

Good Morning Toyota2017 - It's Longo wanting to say THANK YOU so much for this awesome posting. We know you have many choices when selecting a brand/dealer and we're all very honored you've selected Longo / Nick for your car care needs. Make it a great weekend. Kary Loefler Guest Relations Director Longo Toyota 626.580.6057

October 12, 2009

Dealership Rating

Tom Ryan always gives us honest, reliable service. The charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin More

by vtborel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Ryan, Nicholas Luu

Oct 13, 2009

Longo Toyota responded

My name is Kary Loefler, the Guest Relations Director for our dealership. On behalf of Longo Toyota/Scion, we wanted to thank you for your review about two of our members on our team. We were all delighted to hear of the caring attention you received from Tom Ryan and Nick Luu. They are both an integral part of what makes our dealership run so efficiently. Your story is very similar to ones we often hear, but not often do they go on to take time out of their busy day to put their thanks down in writing. And this is the reason why we certainly appreciate your review. It will be my pleasure to pass along your wonderful comments to Tom Ryan, Nick Luu and their management team, I’m sure this will make their day! If there is anything we can assist you with now or in the future, please do not hesitate to contact any of us here at Longo. Warmest Regards, Kary Loefler Guest Relations Director (626) 580-6057 kary.loefler@longotoyota.com

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