It took a long time to get my ordered van, but it was
worth the wait. Love it. Nic was helpful and greatly appreciated. Thank you 👍👏
worth the wait. Love it. Nic was helpful and greatly appreciated. Thank you 👍👏
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by dkhofseth
May 28, 2021 -
Longo Toyota responded
Glad to read, you're enjoying your Toyota and knowing the Nick took wonderful care of you is very important to us @ Longo Toyota. Have a safe holiday
Nick, made buying a vehicle on my own very easy .I
usually purchase my vehicle through Autoland.
He was very helpful and knowledgeable and excitable. Great follow up, keeping me informed and updated
usually purchase my vehicle through Autoland.
He was very helpful and knowledgeable and excitable. Great follow up, keeping me informed and updated at every step of the way..
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by Lolakobe
Nov 09, 2020 -
Longo Toyota responded
Good Afternoon and Happy Monday - it's Longo Toyota wanting to say CONGRATULATIONS and welcome to our family!
Kary Loefler
Guest Relations Director
Longo Toyota
Bad experience with this employee! Very condescending!
Poor customer service. I was planning to buy from Longo but his conversation made me continue to look elsewhere. Longo just lost my business because
Poor customer service. I was planning to buy from Longo but his conversation made me continue to look elsewhere. Longo just lost my business because of him.
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by t ngu
Oct 23, 2020 -
Longo Toyota responded
Good Morning
My name is Kary Loefler, Guest Relations Director for our campus. I'm sorry to read of your dissatisfaction with one of our team members, while conducting business with our company. For many years we've partnered up with Costco to offer their members a savings, they've grown and deserve to have. Our 2021 models, at the set Costco pricing is the best deal that we can offer. In closing we appreciate your feedback about our team member and will be coaching him on the importance of guest satisfaction.
Sincerely,
Kary
Oct 23, 2020 -
t ngu responded
Thank you Kary, I appreciate you reaching out and your response. This would be the type of great customer service I would expect from Longo seeing all the positive reviews and was very surprised with my first buying interaction.
Oct 23, 2020 -
Longo Toyota responded
We're very thankful for you. If you're still in the market, I can have our Sales Director contact you to view the deal structure Nick provided. If you're open, I would love to see what we can do. Please feel free to contact me directly at 626.580.6057 or kary.loefler@longotoyota.com so I can orchestrate a Mgr phone call. We really do value your business - Kary
Nick is the MAn
I knew of Nick because of prior experience my sisters had when buying a new car with him. He was great with the overall process. He tells it how it is
I knew of Nick because of prior experience my sisters had when buying a new car with him. He was great with the overall process. He tells it how it is. No BS and he doesn't try to sell you warrant or other services you don't want. Was there less the time I thought I would be. I would highly recommend Nick to my friends and family.
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by geotracker
Jan 31, 2018 -
Longo Toyota responded
Hi geotracker - it's Longo Toyota wanting to say CONGRATULATIONS on your brand new Toyota, nice job!
We know you have many choices when selecting a dealer and we're all very honored you've chosen Longo for your car care needs.
Make it a great day
Kary
Best experience
The service at Longo Toyota was excellent especially working with Nicholas Luu. He was very helpful, knowledgeable and not pushy. I recommend him and
The service at Longo Toyota was excellent especially working with Nicholas Luu. He was very helpful, knowledgeable and not pushy. I recommend him and Longo Toyota since I had a great experience.
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by Toyota2017
Mar 10, 2017 -
Longo Toyota responded
Good Morning Toyota2017 - It's Longo wanting to say THANK YOU so much for this awesome posting. We know you have many choices when selecting a brand/dealer and we're all very honored you've selected Longo / Nick for your car care needs. Make it a great weekend.
Kary Loefler
Guest Relations Director
Longo Toyota
626.580.6057
Tom Ryan always gives us honest, reliable service. The
charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasin
charge is always reasonable and is never over the quote - it is usually under. Our cars are always ready at the stated time. Nicholas Luu made leasing an auto at Longo a painless experience. He was friendly, very polite, and helped us to get the car we wanted at the best deal possible. The atmosphere and amenities make your visits to Longo pleasant and productive.
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by vtborel
Other Employees Tagged:
Tom Ryan, Nicholas Luu
Oct 13, 2009 -
Longo Toyota responded
My name is Kary Loefler, the Guest Relations Director for our dealership. On behalf of Longo Toyota/Scion, we wanted to thank you for your review about two of our members on our team.
We were all delighted to hear of the caring attention you received from Tom Ryan and Nick Luu. They are both an integral part of what makes our dealership run so efficiently.
Your story is very similar to ones we often hear, but not often do they go on to take time out of their busy day to put their thanks down in writing. And this is the reason why we certainly appreciate your review.
It will be my pleasure to pass along your wonderful comments to Tom Ryan, Nick Luu and their management team, I’m sure this will make their day!
If there is anything we can assist you with now or in the future, please do not hesitate to contact any of us here at Longo.
Warmest Regards,
Kary Loefler
Guest Relations Director
(626) 580-6057
kary.loefler@longotoyota.com