Nicholas Zaucha
Nicholas Zaucha at Ken Ganley Kia Mentor

Nicholas Zaucha

Sales Manager

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

Contact Me
4.8
102 Reviews

Hi Everyone, I go by Nick, Been in the car business going on 17 years in the Greater Cleveland area and Lake County Ohio. I love helping people its one of my favorite parts on my job, just getting to know people and finding ways to exceed their expectations in their car buying experience. I've been married now 5 years and I live in beautiful Wickliffe Ohio and I hope if you stop into Ken Ganley Kia in Mentor Ohio you say Hi!

Dealership Experience

3 yrs, 8 mos

Industry Experience

17 yrs, 3 mos

4.8

102 Reviews

Write a Review

102 Reviews of Nicholas Zaucha

August 15, 2025

Dealership Rating
Employee Rating

*** GM & SALES MGRS DO NOT RETURN CALLS OR EMAILS *** LEASERS BEWARE & BE FOREWARNED *** INACCURATE FIGURES IN LEASE DOCS *** DECEPTIVE PRACTICES *** TAKES EXCESSIVE TIME TO PAY YOU FOR YOUR TRADE - T More

by besperon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 27, 2025

besperon responded

I leased trade in my vehicle with its title (it was paid off) on 8-2-25 and it is 8-26-25 and I still have not received my $15k payment for trade. I have texted, called, I was told that that is handled at another location, I called that location and left a message with Terry and no response, and left messages Sales Manager and not word. Moreover, this is an excessive amount of time to wait for payment for simple trade for a vehicle that was fully paid off. It has been such a terrible experience. This along with all the paperwork discrepancies which were never corrected. I truly wished that I have never gone to this dealership.

Sep 02, 2025

besperon responded

Today is September 2, 2025 - Exactly one month since I leased a Sportage. As of today, I still have not been paid my $15k for my trade. If there was a way for me to cancel everything, I would in a heartbeat. On Friday, August 29, 2025, I was finally able to make contact with corporate and spoke to Patrick O'Connor - Director, Customer Relations at Ganley. He mentioned he was going to look into this and get back to me on Tuesday due to the holiday. This has been so frustrating. I have had to do so much follow-up (calls, texts, etc) because of the lack of responsiveness and follow thru. If there was ever a dealership that needed a process improvement overhaul in is Ken Ganley of Kia. Moreover, I lost a lot of sleep, time, and effort, and I experienced a lot of stress and frustration unnecessary, and now I am losing 4.75% interest on my lack of $15k payment on my trade. Yes, I do currently have a special money market earning 4.75% at 5/3rd bank.

July 18, 2025

Dealership Rating
Employee Rating

Our experience was great! Everything went fast and easy, and I’m so happy with my new car! More

by jamiematthies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 20, 2025

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 07, 2025

Dealership Rating
Employee Rating

Marques was everything he got my 20 year old daughter everything she wanted on her terms…..MARQUES will definitely get you together❤️❤️❤️ More

by Sharitaechols
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore, Marley Kazeka

Jul 10, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 07, 2025

Dealership Rating
Employee Rating

Marques was amazing and very helpful. He got me everything I was looking for in my car with the down payment I wanted to put down. Thank you so much Marques! More

by robinecholsbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marques Moore, Marley Kazeka

Jul 10, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 05, 2025

Dealership Rating
Employee Rating

Marques was great. He asked me great questions and hooked me up with the car I was looking for. More

by Billyparry1932
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Gritsenko, Marques Moore

Jul 07, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

Dealership Rating
Employee Rating

Marques made it very easy. Once I described what I wanted, He got RIGHT DOWN TO BUSINESS. Thank you for my seltos Marques you are the best More

by autumnsmith493
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Arnoff, Jeff Loschert, Marques Moore , Ben Angelo

Jul 04, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

Dealership Rating
Employee Rating

Dominick and Nick were so nice and made sure they could get me the best possible deal possible More

by BriYates52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominick Weeda

Jun 30, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Dealership Rating
Employee Rating

Ryan, the sales guy was great. He helped detail our car as the dealer was short handed. Now, the finance lady at first was nice. She took us upstairs to discuss extra packages. More

by Shady Finance Transaction
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marley Kazeka, Ryan Davis

Jun 15, 2025

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 21, 2025

Dealership Rating
Employee Rating

The company made the transaction feel very comforting and welcoming from the front of the business to the back. Under construction but made it all work More

by AJ Gamiere
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2025

Dealership Rating
Employee Rating

Everyone was great. From the salesman,to manager to finance. I would keep coming back. More

by luvenit2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Radel

May 10, 2025

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
...

Dealership Inventory (578 Vehicles)

new 2026 Kia Seltos car, priced at $27,975
2026 Kia Seltos
new
M3R exterior
CVT
All-wheel Drive
new 2026 Kia Seltos car, priced at $28,370
2026 Kia Seltos
new
Clear White / Black Roof exterior
CVT
All-wheel Drive
new 2025 Kia Soul car, priced at $22,195
2025 Kia Soul
new
Steel Gray exterior
CVT
Front-wheel Drive
new 2026 Kia Carnival car, priced at $47,730
2026 Kia Carnival
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive
new 2025 Kia Seltos car, priced at $27,320
2025 Kia Seltos
new
Fusion Orange exterior
CVT
All-wheel Drive
new 2025 Kia Soul car, priced at $21,695
2025 Kia Soul
new
Gravity Gray exterior
CVT
Front-wheel Drive