Nick Anderson

I am writing this review specifically about the extremely poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicl poor service I received from the Jeff Belzer’s Service Department in Lakeville. Based on my experience, I would strongly recommend taking your vehicle somewhere else for service. I scheduled an appointment for two specific issues: my service airbag light had come on, and there was a squeaking noise coming from the rear of my truck. I was asked to drop the truck off at 8:00 a.m. so they could look at it during the day. I agreed, but made it very clear that I needed the truck back by 4:00 p.m. At 1:28 p.m., I called to check on the status. I was again assured that the truck would be ready for me to pick up by 4:00 p.m. When I arrived at 4:00 p.m., after they had my truck for eight hours, I discovered that they had not even looked at it. Nothing had been diagnosed, nothing had been repaired, and no one had contacted me to tell me they were not going to get to it. The most frustrating part came when they brought my truck around. The gentleman who drove it out warned me that the service airbag light was on and told me it was not safe to drive. That was literally one of the two reasons I had brought the truck to them that morning. So after leaving my truck with them all day, calling to confirm it would be ready, and being assured that it would be, I left with the exact same problems I arrived with, including a safety issue they never even inspected. This was an incredible waste of my time and showed a complete lack of communication and respect for a customer’s schedule. If they were too busy to look at my truck, they should never have scheduled the appointment or assured me that it would be ready by 4:00 p.m. I will not be returning to Jeff Belzer’s Service Department. I will be taking my truck to a service center that can actually honor its appointments, communicate with its customers, and address potentially serious safety concerns. More

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The young gentleman that helped me this morning did a GREAT job. He got me out quickly!!!! GREAT job. He got me out quickly!!!! More

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We have always had a positive experience with the staff at Belzer's - they are friendly, courteous and professional. Our interactions are positive, with staff sharing information, aswering questions and r at Belzer's - they are friendly, courteous and professional. Our interactions are positive, with staff sharing information, aswering questions and responding in a professional way, making sure choices are ours, without pressure, but assisting however they are able. More

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Everyone was great except at cashier…I have more than enough GM Rewards to pay for my oil change ($71.) but even with my trucks VIN I couldn’t use them as I had forgotten my GM Rewards password…I was tol enough GM Rewards to pay for my oil change ($71.) but even with my trucks VIN I couldn’t use them as I had forgotten my GM Rewards password…I was told at another GM dealership all I would need is my email address, I gave that to them but at Belzer’s it wasn’t enough…I had to pay the $71.00 dollars…I’ve bought over a dozen NEW Chevys in the last 20 years, but my contact has left the Chevy business…will I buy my next vehicle from Belzer’s or Chevrolet?…hmmmm… More

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Very large and well organized and everyone very friendly. Easy to find. A lot of cars to look at Easy to find. A lot of cars to look at More

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Purchased a used Jeep from Jeff Belzer's in Lakeville - two days later my engine light came on - thus it needed a new battery (which would be covered under their warranty) so I scheduled my appointment for two days later my engine light came on - thus it needed a new battery (which would be covered under their warranty) so I scheduled my appointment for 8:00 a.m. and was told the appointment would be about an hour. Arrived 10 minutes early for my appointment at 8:00 a.m. Around 9:40 I went out to the service dept to see if my Jeep was ready - the guy (no idea his name as he never told me) said he would check on it and let me know. Half an hour later he came and told me it was my batter and they were getting it changed and had to then test drive it so it shouldn't be long. At 11:15 I went back out to the service dept to see what was going on - was told I had to talk to the guy who originally helped me but was no where to be found - so I asked another guy to help me - he found my paperwork on the first guys desk and said it was done and asked me to look out the window to see if that was my vehicle which it was. I then asked for a copy of my paperwork as I needed to get going to work and the guy said it would be another 15 minutes to get it which I told him to have it emailed to me as I was sick of waiting. Thus, I left the dealership at 11:30 - 3.5 hours later - this is absolutely horrible service (especially since I had an appointment) - I will never have my Jeep serviced at Jeff Belzer's again. More

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